We stayed for two nights as a group of 60 people. The room was good and warm. everyone is friendly. However there is a serious issue with staff training and organisation in the restaurant. For dinner the tables were not set out correctly in that 1/2 pint beer glasses for water and no wine glasses which were eventually brought but of four different sizes with only one glass per diner. The white wine was warm and returned. The second bottle was also warm and requested an ice bucket and ice; only a handful of ice in the bucket and asked for more ice which was brought without question but could have no more as all ice used! Another diner asked for an extra bread roll and after several times of asking and 10 minutes later it arrived to be told it was the last roll in the hotel. We had champagne at the table but the glasses were of 3 different sizes. The quality of the food was poor and only one course served at a time to all tables so someone who ordered a fourth choice on the menu had to wait 20 minutes for their food by which time the first serving had gone cold. There was no organisation where one table should be served at a time and completed. A wake up call was requested by a the room next door but instead of phoning to wake the guest someone hammered on their door waking several people. At breakfast we requested yoghurt to be told it was coming, thinking it was coming from the kitchen. After several requests we were told she had made phone calls but the lorry had not arrived with the yoghurt!
The hotel has nice views but is really at Pembroke ( about 2 miles away ) whereas it is 5 miles from Tenby.
- Official Description (provided by the hotel):
- Lamphey Court Hotel & Spa is Pembrokeshire's best kept secret, a stunning country hotel set in beautiful grounds. The new Spa is a great addition & offers a full range of therapies & treatments has a state of art gym & sauna,steam room,spa bath,tennis courts & an infinity heated swimmimg pool. Set in the heart of Pembrokeshire, close to sandy beaches, the Pembrokeshire Coast National Park & the historic Preseli Hills. The hotel is in a south facing position with unspoiled views across the Pembrokeshire countryside next to the beautiful medieval Bishop's palace. Also within a short drive is Oakwood theme Park and Manor House Wildlife Park, Caldey Island with it's Cistercian monastery & countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a perfect location, whether on business (close to the Milford Haven Waterway) or for pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more less
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- Also Known As:
- Best Western Pembroke
- Pembroke Best Western
- Best Western Lamphey Court Hotel & Spa Pembroke