When we first saw the hotel and the location we were very impressed. This was soon dashed on our first evening meal. The service was appalling, no napkins, no wine list given until it was too late in the meal. Very very slow service nearly an hour for each of the two courses when the restaurant was not busy. My wife's chicken was inedible as it was so tough and stringy she was put off and left it all, when the full plate was collected no comment was made. When returned to the room there was no heating, tried to ring reception got no reply- there was no heating for the first two nights out of the 7 nights we stayed. The bathplug chain had come away from the plug and could only be got out with a spoon- this was never fixed. We had two dead flies by the bath all week and the towels were never tidied up off the radiator and placed on the towel rack in all the time we were there. The outside stairs up to our studio room were tiled and lethal when wet as had no grip on them. The breakfast had something from the menu missing every day even basic items- though the staff at breakfast were very good and tried their best. Needless to say for the rest of the 6 evening meals we ate at an exceptional hotel just up the road, which put this hotel to shame. This was our first holiday for over a decade together and were really looking forward to it but were bitterly disappointed- the spa was the only saving grace as it was very good- shame about the rest.
- Official Description (provided by the hotel):
- Lamphey Court Hotel & Spa is Pembrokeshire's best kept secret, a stunning country hotel set in beautiful grounds. The new Spa is a great addition & offers a full range of therapies & treatments has a state of art gym & sauna,steam room,spa bath,tennis courts & an infinity heated swimmimg pool. Set in the heart of Pembrokeshire, close to sandy beaches, the Pembrokeshire Coast National Park & the historic Preseli Hills. The hotel is in a south facing position with unspoiled views across the Pembrokeshire countryside next to the beautiful medieval Bishop's palace. Also within a short drive is Oakwood theme Park and Manor House Wildlife Park, Caldey Island with it's Cistercian monastery & countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a perfect location, whether on business (close to the Milford Haven Waterway) or for pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more less
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- Also Known As:
- Best Western Pembroke
- Pembroke Best Western
- BEST WESTERN Lamphey Court Hotel Pembroke