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“Very disappointing”

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BEST WESTERN Lamphey Court Hotel
Ranked #2 of 2 Hotels in Lamphey
Monmouth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very disappointing”
1 of 5 bubbles Reviewed 16 October 2013

When we first saw the hotel and the location we were very impressed. This was soon dashed on our first evening meal. The service was appalling, no napkins, no wine list given until it was too late in the meal. Very very slow service nearly an hour for each of the two courses when the restaurant was not busy. My wife's chicken was inedible as it was so tough and stringy she was put off and left it all, when the full plate was collected no comment was made. When returned to the room there was no heating, tried to ring reception got no reply- there was no heating for the first two nights out of the 7 nights we stayed. The bathplug chain had come away from the plug and could only be got out with a spoon- this was never fixed. We had two dead flies by the bath all week and the towels were never tidied up off the radiator and placed on the towel rack in all the time we were there. The outside stairs up to our studio room were tiled and lethal when wet as had no grip on them. The breakfast had something from the menu missing every day even basic items- though the staff at breakfast were very good and tried their best. Needless to say for the rest of the 6 evening meals we ate at an exceptional hotel just up the road, which put this hotel to shame. This was our first holiday for over a decade together and were really looking forward to it but were bitterly disappointed- the spa was the only saving grace as it was very good- shame about the rest.

Room Tip: The studio flat was spacious and well equipped, but the double bed was far too small to be comfortab...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RogerGS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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830 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
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English first
Gloucester, United Kingdom
Level Contributor
334 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 bubbles Reviewed 14 October 2013

We stayed for two nights as a group of 60 people. The room was good and warm. everyone is friendly. However there is a serious issue with staff training and organisation in the restaurant. For dinner the tables were not set out correctly in that 1/2 pint beer glasses for water and no wine glasses which were eventually brought but of four different sizes with only one glass per diner. The white wine was warm and returned. The second bottle was also warm and requested an ice bucket and ice; only a handful of ice in the bucket and asked for more ice which was brought without question but could have no more as all ice used! Another diner asked for an extra bread roll and after several times of asking and 10 minutes later it arrived to be told it was the last roll in the hotel. We had champagne at the table but the glasses were of 3 different sizes. The quality of the food was poor and only one course served at a time to all tables so someone who ordered a fourth choice on the menu had to wait 20 minutes for their food by which time the first serving had gone cold. There was no organisation where one table should be served at a time and completed. A wake up call was requested by a the room next door but instead of phoning to wake the guest someone hammered on their door waking several people. At breakfast we requested yoghurt to be told it was coming, thinking it was coming from the kitchen. After several requests we were told she had made phone calls but the lorry had not arrived with the yoghurt!
The hotel has nice views but is really at Pembroke ( about 2 miles away ) whereas it is 5 miles from Tenby.

Room Tip: Make sure you get a room in the hotel main building not in the annexe as there is an outdoor walk to...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GordonW318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lamphey hotels

Nottingham, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

This is a great hotel and is in a really good location. I was on a break for a few days and chose it as it is a Best Western. The room was really nice and the hotel is amazing. The food in the restaurant was very good and wasn't disappointed at all. We ate in every night and didn't feel we had to go somewhere else. The staff were friendly and polite and very helpful.
There is a nice lounge area to sit and read and just relax.
There is a spa attached to the hotel as well and I was able t use the gym which has a good selection of equipment. The pool is a fair size although I didn't use it.
I was on a hiking break and was able to walk from the hotel to the Pembroke Coastal walk and then along the coast. The town of Tenby is nearby and has great selection or pubs and Restaurants, Pembroke is also nearer but only has a castle worth visiting.
Overall I was able to relax and really enjoyed the break, it is very quiet location.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruces99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clare D, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review, 24 October 2013
Firstly Thank you for your feed back, I have passed it onto all the team. I hope that other traveler's will see that we have improved our restaurant service standards & share your views on Lamphey Court & the team.

We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

I have stayed many times at this hotel over the past few years and I have recommended it for good food to a number of people. On previous visits the food has been of a high quality and some of the best in the area, however on my recent visit this wasnt the case and I was disappointed. I was told that the chef had changed.

Dinner was satisfactory at best, we had missing items from our courses and the quality was just ok. Breakfast wasnt much better, watery scrambled egg and visrtully no smoked salmon.

The other features of the hotel were good, the rooms and common areas need some refurbishment but the gym and spa are very good.

Room Tip: Executive doubles have more room.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank celtic59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clare D, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review, 24 October 2013
Firstly Thank you for your feed back, I hope you will accept that this was due to changes in the kitchen team and can assure you that our head Chef has addressed this and the food quality that you have experienced previously is now available.

We hope to see you and your friend return to enjoy this once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 6 October 2013

We went here for my brother's wedding anniversary, 46 years, surely something to celebrate but the service and food wEre teRrible. Cod on a bed of creamed leeks for £17 which arrived as a piece of cod and a few tomatoes. Not a leek insight! When we complained the service became worse! We wanted to sample a pudding one night, but nothing was available by the time we came to choose, we weren't even offered ice cream!

Nice rooms, but avoid the restaurant. We ate in the conservatory each night and the food had to travel from the other side of the complex,

Please sort this out, the food was not acceptable and the service was well below par.

Room Tip: Go somewhere else to eat!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jo P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clare D, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review, 24 October 2013
Thank you for taking time to feed back on your stay, I was disappointed to hear that you where not happy with the meal you received, I have checked with the Restaurant Supervisor & Head chef and the dish your referred to dose not seem to be on our previous menu's, however I have informed them both of your comments and they apologies if there was any unintentional miss communication on the menu.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucestershire, England, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 October 2013 via mobile

I stayed in one of the ground floor studios, 238, for one night while I was working at the local power station. I'd stayed before and so forgetting my swimming kit was entirely my own fault. The studio comprises a hall with wardrobe (containing an ironing board), a bathroom with bath (short but deep), and a double bedroom large enough to be comfortable.

The bed is very soft and not as supportive as I'm used to. Initially feeling a little in need of airing by the time I'd made a cup of coffee and eaten all the biscuits it was fine. There are a lot of light switches... Something to consider when bedtime comes around! There is plenty of car parking right outside the studio. The free internet connected easily and gave fast reliable service.

I are in the restaurant but from the bar menus. The burger was really good and the chips and onion rings were lovely. Bottled beer was not overpriced. In the morning, the breakfast was ok too. Cereals and croissants were fresh, fruit juices could be better but ok, and the main breakfast well cooked, the coffee good and the wait wasn't long. Checkout was easy.

Stayed October 2013, travelled on business
Helpful?
1 Thank incredibish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clare D, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review, 4 October 2013
Thank you for taking the time to give feedback on your stay with us, we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chaville, France
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 30 September 2013

I stayed there for 3 weeks nearly in a row (only spending the first week end at home): Here below are the different pleasant or unpleasant experiences I had with this hotel; as a professional auditor I do try to remain objective. At the beginning of my stay I considered applying for the Best Western privileged guest card but after the first two days I gave up the idea. I must mention that I was not auditing this hotel but staying there in order to audit a different company. I had chosen the hotel because it was not too far from the place I had to go everyday; the booking was done through a travel agent.
- Upon arrival in my room on the first day, I noticed that the toilet flush was not properly functioning and I reported this to the desk lady. She promised that it would be fixed; the second day, after I noticed nothing had been fixed, I complained again and I got the same promise, the third day, the same, and so on…Friendly and promising but totally inefficient. Finally, before leaving for the week-end, I stressed that upon my coming back on the Sunday night back I wanted a different room. They recorded my request and when I came back on Sunday they were happy to give me the same room…I started to look around to check whether there were hidden camera (may be they were making fun of me ?). I refused the room and they gave me a big one with toilets that were working…
- I used twice the laundry service : the first time it took 2 full days to get my clothes back and they returned half wet in a garbage bag. There is no need to mention the ironing. The second time they were returned to me the same day, dry and properly folded. At least they didn’t charge this service as I discovered when paying the bill.
- The internet access works pretty well and doesn’t need any access code. On the other hand there is none in the vicinity except the hotel’s guests…
- The surrounding is very quiet except for the talktive raven and the sheeps that some time express orally their thoughts.
- In the room I had for the second part of my stay, the mirror in the bathroom was above the heater but not above the sink, which was facing the heater…interesting design when you have to shave…There were alive spiders (with their webs) above one bed so I chose the other one, hoping that the house keeping would raise their eyes and kick them out. No. Probably they were privileged guest and they stayed the whole time of my stay.
- The food in the restaurants was most of the time nice and the service generally good (it seems their restaurant is quite popular so it is better to let them a little while in advance if you are going to eat there).
- For my last two days I was relocated to a huge and cold house because, for some reason I still don’t understand, my booking had been cancelled. So the hotel had packed up my stuff and when I returned from work I was kindly informed that my room had been given to another guest and that I had to stay in that remote house, alone. They apologized a lot and I was assured that there would be no difference and that my room would be serviced the same way as before. Although I opened the heater, it remained cold…like the weather. The next morning, no hot water at all in the bathroom…I informed the reception and they promised that I would get some in the evening. In the evening, the room and bathroom had not been cleaned…and there was no hot water. Thanks God it was my last day. When I checked out, they didn’t ask if the stay was ok…
- If you don’t like old fashion furniture and design this place is not for you.
As a general summary this is definitely not a place for business travelers (hotel is VERY far from this standard), probably more suitable for retired hikers who stay there for only a couple of days.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Alexandre J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Lamphey Court Hotel

Property: BEST WESTERN Lamphey Court Hotel
Address: | near Tenby, Lamphey, Pembroke SA71 5NT, Wales
Region: United Kingdom > Wales > Pembrokeshire > Pembroke > Lamphey
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Lamphey
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Lamphey Court Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Lamphey Court Hotel & Spa is Pembrokeshire's best kept secret, a stunning country hotel set in beautiful grounds. The new Spa is a great addition & offers a full range of therapies & treatments has a state of art gym & sauna,steam room,spa bath,tennis courts & an infinity heated swimmimg pool. Set in the heart of Pembrokeshire, close to sandy beaches, the Pembrokeshire Coast National Park & the historic Preseli Hills. The hotel is in a south facing position with unspoiled views across the Pembrokeshire countryside next to the beautiful medieval Bishop's palace. Also within a short drive is Oakwood theme Park and Manor House Wildlife Park, Caldey Island with it's Cistercian monastery & countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a perfect location, whether on business (close to the Milford Haven Waterway) or for pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more   less 
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Also Known As:
Best Western Pembroke
Pembroke Best Western
BEST WESTERN Lamphey Court Hotel Pembroke

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