This is the first review I have ever written on trip advisor. However, after my recent visit I wanted to leave some feedback.
I have recently returned from a trip to the Lamphey Court Hotel. The hotel is in a beautiful part of the Welsh countryside. It could be a fantastic hotel but unfortunately there was a number of issues I encountered during my stay.
The reception we received on arrival was absolutely appalling. We were greeted by a Spanish lady who appeared to know very little about the hotel. This was not a big issue for me but there was another person who worked in the hotel who I thought was very rude and unwelcoming. My main issues were:
a) My wife is 5 months pregnant but I want left to carry 4 bags by myself. No offer was given to help with the bags
b) No idea if WiFi was available
c) Only given one key card
d) Were given no information on any facilities in the grounds or the surrounding area
e) Only one towel in the bathroom.
We did request an additional key card and towel at a later date which was delivered promptly. If it had only been one or two issues it would not have been a problem. However having such an unwelcoming arrival with all these issues was very frustrating. Also I realise that we could have asked for all these things. However, you shouldn't need to!!
The meals overall were ok. The portions of food were generally too large and I felt there was more focus on quantity of food than quality. However, there were a couple of dishes that were reasonably nice. As it is noted below the delivery of the meals was hectic/very disorganised.
My overall view of the staff was that they were not very well trained. The breakfast and dinner times felt extremely disorganised. It could take a long time to get served and the more junior members of staff were not able to engage with the customers. The other issue is that on a number of occasions I heard the staff criticising the customers. Also the more senior staff members would also openly criticise other staff members. This is extremely unprofessional and not what I expect to experience in a 4 star hotel.
I have been very critical about the staff, which I believe is fair. However, the service did get a bit better towards the end of the week. My overwhelming feeling though is that the staff were not given enough training or shown enough leadership about the way to run a hotel.
Overall I thought the room was of a reasonably quality. The carpet was a bit dated but the room was a good size and had a very nice view. The bathroom I thought needed to be upgraded as it also felt a bit dated. One other point in our ground floor room it felt like the people above were going to fall through the roof. I have never experienced this before but it made for a very disturbed sleep which was a particular issue for my wife.
On the site there was a gym and spa facilities which I really enjoyed. The staff at the spa were very helpful and welcoming. The gym had a reasonable range of cardio machines and weights for the keen gym goer.
Overall I was very disappointed with the level of service that we received during our stay. In my view it is critical that a customer is made to feel welcome on their arrival. This did definitely not happen in our case. Whatever the reason for this (I believe they may have had some IT issues) it is completely unacceptable. I still had a great time in the area as it is a beautiful part of Wales but unfortunately this was not due to the Lamphey Court hotel.
- Official Description (provided by the hotel):
- Lamphey Court Hotel & Spa is Pembrokeshire's best kept secret, a stunning country hotel set in beautiful grounds. The new Spa is a great addition & offers a full range of therapies & treatments has a state of art gym & sauna,steam room,spa bath,tennis courts & an infinity heated swimmimg pool. Set in the heart of Pembrokeshire, close to sandy beaches, the Pembrokeshire Coast National Park & the historic Preseli Hills. The hotel is in a south facing position with unspoiled views across the Pembrokeshire countryside next to the beautiful medieval Bishop's palace. Also within a short drive is Oakwood theme Park and Manor House Wildlife Park, Caldey Island with it's Cistercian monastery & countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a perfect location, whether on business (close to the Milford Haven Waterway) or for pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, HotelsClick, Expedia, Evoline ltd, HotelQuickly, LateRooms, Ebookers and Cancelon so you can book your Best Western Lamphey Court Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Pembroke
- Pembroke Best Western
- Best Western Lamphey Court Hotel & Spa Pembroke