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Bastion Hotel Apeldoorn Het Loo
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Reviews (437)
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All reviewsswimming poolhet loobusiness tripcity centredecent hotelreception staffspare ribsrooms are cleanexcellent wifipublic transportcouple of nightsroyal palacestayed here for one nightlounge areacannot faultfamily roomexcellent stay
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98 - 103 of 437 reviews
Reviewed 17 March 2013

Stayed in this hotel for business reasons. The room is okay,diner also. Breakfast isn't great,especially the coffee is really bad. Most shocking was the dirty towel in my room. They should overall pay more attention to cleaning.

  • Stayed: March 2013, travelled on business
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Thank Tubita00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Apeldoorn Het Loo, responded to this reviewResponded 21 March 2013
Google Translation

Geachte gast,

Hartelijk dank voor uw opmerkingen die u heeft geschreven op Tripadvisor. Helaas hebben wij niet voldaan aan uw verwachtingen. Ik bied hiervoor mijn verontschuldigingen aan en verzeker u ervan dat uw opmerkingen zullen worden mee genomen in de plannen. Wij nemen uw opmerkingen zeer serieus en ik hoop dan ook dat u mijn excuses accepteert .

Met vriendelijke groeten,
Maik Willems

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2013

I stayed one night at this hotel due to a business meeting nearby. I did not choose it for other purposes than convenience for my meeting, and in that way the hotel was a success. How ever it is really basic, nothing more. The staff is nice and polite, and the lobby is in its own way quite cozy, with a fire place and some book shelfs.

The restaurant / breakfast area is of average quality. I had a late evening meal - some sort of cold salmon - which was ok.
The breakfast however was not good; not even for this kind of hotel (I like to call it touch and go hotels). Very poor selection of food, though the food that was available was good enough.

My room at the first floor was big - the bathroom was huge, but very sterile; institution like.
I did not find my bed comfortable at all. It felt like the mattress was worn out. The worst thing however, was that the second I laid down, I started itching all over my body. I changed bed (there were two) but the itching continued. I haven't speculated on the reason for this; I hope its not something alive, but rather an allergic reaction to the detergent.

This ended up as a really bad review, but this hotel is actually not that(!) bad. My experience is of course a subjective one, and the reason for the itching could have been very benign. But for me this hotel is touch and go; check in, sleep (hopefully), eat (not the best breakfast) and check out.

  • Stayed: March 2013, travelled on business
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1  Thank Imedvindfranord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Apeldoorn Het Loo, responded to this reviewResponded 7 March 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2013

Booked this hotel way in advance and got a good deal on the price. Stayed two nights ( Feb. 2nd - Feb. 4th ) in a suite (room #156) on the second floor facing the main street.
I had small problem at check inn. The lady behind the desk showed me a bill that was 50 Euro's
(approx. $65 ) higher than the price that was stated on my confirmation notice. After some help from her colleague it was sorted out and I got the key to my room.
The room is very large, has a mini fridge, a comfortable king size bed and even though it faces the main street ( Loolaan ) you won't hear any street noise. Noises from people walking in the corridor or in the room above can be heard though.
There was hardly any information about the hotel and surroundings to be found in the rooms.
I only had breakfast once in the hotel. It has an average selection. And I noticed, by looking at the other tables, some things were not re stocked.
if you are in town and are looking for a decent hotel then I would surely recommend this hotel.

Room Tip: I loved the large room ( suite ), so if you are looking for a larger than average room book the suite. Don;t book the suite if you think this means more luxury. The rooms facing the main street ( Loolaan ) had a balcony with some chairs. Not too sure if other rooms have the same facilities.
  • Stayed: February 2013, travelled solo
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Thank nieb20475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Apeldoorn Het Loo, responded to this reviewResponded 12 February 2013

Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again at our hotel in Amsterdam.

With kind regards,
Maik Willems

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

Well, the guy was shorter and younger than John Cleese but he manned the reception (eventually) served me in the restaurant (eventually) and poured me a beer in the bar (yep, eventually). Either that or there are three triplet brothers running this hotel!!

Oh, and it is soooooooo cold! They turn the heating off overnight so if you arrive late (as I did) and go early (as I was very pleased to) then expect to get frostbite in the winter!

On the plus side the food was very good....if a little dear.

My impression is that this hotel is being run on a shoestring.

Room Tip: Bring a hot water bottle!
  • Stayed: January 2013, travelled on business
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Thank Shaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2013

Clearly feeling the economic pinch, the service is run on a shoestring with staff seemingly doing several jobs at the same time (front desk, bar and waiting in restaurant) so restaurant service can be slow at times. Despite this the staff are all very friendly and eager to help.
The hotel is fairly well presented with plenty of parking but for some unfathomable reason the car parks are covered with gravel/shingle that creates a lot of noise when driven over, especially annoying when trying to get off to sleep!
My room was large but two single beds. During my visit the bathroom towels are left where you leave them. Maybe maid service is only done when you check out.
The internet is OK but If you need it for sending emails from your email client, you will be disappointed because the system is not SMTP enabled. You have to use webmail to send.

Room Tip: Ask for rear of hotel (away from the main road).
  • Stayed: October 2012, travelled solo
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Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Manager at Bastion Hotel Apeldoorn Het Loo, responded to this reviewResponded 3 January 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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