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“Great location, not worth it!”

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Derlon Hotel Maastricht
Ranked #17 of 37 Hotels in Maastricht
Certificate of Excellence
Utrecht, The Netherlands
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location, not worth it!”
Reviewed 1 November 2013

We finally spent a weekend at the Derlon after years longing for a stay at this hotel. As other people have said the location is unbeatable. Other than that it was a complete disappointment. Let me start with the cleaningness: not great. I'm not particularly picky but when you find black hair on top of the toilet seat and in the bathtub you know someone hasn't been doing their job right. There were also splashes of dried up soap on the tub tiles and to top it all off the celiing fan was covered in dust. Not exactly what you expect in a deluxe room!
Also missing in the bathroom are simple amenities such as a bath cap and a magnifying mirror.
Outside the room the hotel looks like it's in need of some deep cleaning. The carpet on the stairs is plain filthy, overall on the walls are black blotches and the floor of the breakfast room was covered in crumbs and dirt. Even though you sit in de midst of beautiful Roman ruins, it is still disturbing to eat while looking at a dirty floor. The breakfast buffet was also not spectacular (cold croissants, terrible scrambled eggs) but that is unfortunately a given in most hotels.
Finally, if you are planning to sleep in on a weekend morning, forget it! Our room faced the front side (looking on the square) and at 7am on saturday morning we were woken up by a
leafblower right under our windows. After the leafblower came the garbage trucks and then more noise from the people setting up the terraces chairs and tables in the square. There was so much noise that we thought we were sleeping next to an airport!
Sorry Derlon, the black duck in the bathrooom doesn't do it, you gotta get your act together.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oalessia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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339 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chadds Ford, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

Great location,good restaurant, helpful staff, very high quality. The place has roman ruins in the lower floor and the breakfast spot there was very sterile anf kind of odd for my americamtastes but the breakfast was good. The hotel arranged a first rate guide to take us to the American cemetery to see my uncles grave and he was wonderful. Would stay again in this charming hotel and very nice town.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
148 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 14 October 2013

This hotel is superbly placed, being in a wonderful square and truly central. One can walk everywhere. It purports to be a 5* hotel which is pushing it a bit, to my mind.
Our room, No.307, was in the eves with 2 dormer windows. Either you have them shut and have no fresh air, or you have one open and hear the church bells.....every hour, the full number, and a ding on the half hour. Not too bad, and certainly copeable with. But the floor was not particularly clean and neither was the carpet outside the lift.
The bathroom is the weirdest thing. It had an opaque, translucent glass door, right opposite the bed. The door neither fits tight nor has a lock. If you need to go to the loo on the night and put the light on, it will wake people in bed. There was no extending magnifying, make-up mirror, despite the main room being FILLED with mirrors. And although there were lots of towels, they were all of a mean size; certainly not 5* type towels. The sink unit and hair-drier were just cheap. The bumph said we'd get bathrobes, but they were not apparent. When we went to ask we were told that the management had decided to cancel that 'perk' but if we really wanted them, of course we could have them. And 2, fairly small bath robes duly arrived...not plush things by any means.
We sat outside for lunch and felt the food was expensive for what it was and that the whole hotel was odd. The entrance is through the restaurant and you find the reception desk behind a glass wall at the end of the bar. It was not always manned and we certainly had no idea who was a member of staff and who was just sitting having a chat.
It was a shame because the position of the hotel is fantastic, but it's too odd for me to want to stay there again. My husband's line was that it's a hotel designed by young people, who seem to be going for quirkiness rather than use.

Room Tip: TOp floor overlooking the church rooves is not wonderful.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank camphillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maastricht, The Netherlands
Level Contributor
132 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 27 September 2013 via mobile

Excellent location, clean rooms, fast wifi connection, clean bathroom, quiet rooms. The breakfast was good, wide selection of food.
Check in was quick. They brought ironing board and iron immediately as I asked. Also, helped me to build the running route on the map.
And there is black duck for bathroom - charming!

Stayed September 2013, travelled on business
Helpful?
Thank DctrG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 September 2013

The Derlon Hotel is comfortable and cosy. The staff and reception were very friendly with permanent smiles. The rooms are neat and clean and beds are quite comfortable. The bathroom door though is semi-transparent and has no locking facility (not everybody's cup of tea). TV chanels are very limited especially if you only understand English. The breakfast room is cosy with a nice variety of hot and cold meals. The hotel is perfectly located and walking around the beautiful clean streets of Maastricht was like a dream come true with old buildings and cobbled streets. One has a complete sense of security when walking through the streets - any part of the day or night. Would i go back - yes definitely.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidelberg, Gauteng, South Africa
2 reviews
Reviewed 7 September 2013

In the heart of Maastricht is the Derlon Hotel. Friendly staff, cosy, intimate......just nice!!!

We walked and walked and walked and enjoyed the scenery of the buildings and came very tired back and enjoyed nice local cold beer at the hotel.

Hope we can return one day!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunet N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Is your relationship feeling stale? Have you been thinking about taking it to the next level? Well, Hotel Derlon in Maastricht is the place for you. Obviously designed for couples who like a bit of toilet action, Hotel Derlon offers rooms which have a transparent glass partition between the bedroom and bathroom so you can watch your partner crimp one off. There's nothing like looking your loved one in the eye as they drop the kids off at the pool to set the pulse racing and make sure your romantic break in the beautiful city of Maastricht one to remember.

So, next time you're in town, don't forget to check-in to Hotel Poolon.

Room Tip: Choose another hotel.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Derlon Hotel Maastricht

Property: Derlon Hotel Maastricht
Address: Onze Lieve Vrouweplein 6, 6211 HD Maastricht, The Netherlands
Phone Number:
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #17 of 37 Hotels in Maastricht
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Derlon Hotel Maastricht 4*
Number of rooms: 50
Official Description (provided by the hotel):
The roots of the four star Derlon Hotel Maastricht are directly located on the Onze Lieve Vrouweplein. Did you know there was a lot activity on this charming square during the Roman times already? Hotel guests praise the personal service at Derlon, whose name is an homage to the French chef cook Louis Desiré Derlon. The location of the restaurant and hotel is not easy to beat: just around the corner you can find the stylish Stokstraatkwartier where French-looking streets lead you to the exclusive shops and boutiques in the famous Stokstraat. For a tasty lunch or dinner culinary Maastricht lies at your feet. Culinary delights accompanied by a glass of good wine, for example during fine weather on the terrace of Restaurant Derlon. ... more   less 
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