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“Disappointing...”

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Townhouse Hotel Maastricht
Ranked #6 of 38 Hotels in Maastricht
Certificate of Excellence
Reviewed 27 March 2011

I found the Townhouse to be quite disappointing despite the good reviews I had read, hence my enthusiasm to stay there for our anniversary. The decor seemed nice on the photos I had seen on their website, and the hotel seemed to offer something a little different than the rest of them.

I had booked a large room, which was a decent space. Upon entering the room however, we quickly realized that the floors hadn't been mopped as there were traces and marks all over it. You would expect to have clean floors for a 200 euros room! In addition, it seems that there were only hand towels in the bathroom. We had been walking around all day and considering that there are no phones in the rooms to call reception (or minibar or alarm clocks for that matter!), we went straight to bed to take a a nap before dinner, telling ourselves that we would ask for the floors to be cleaned while out for dinner. When asked for a proper room cleaning, the receptionist, although she was very friendly and sorry for the situation, mentioned that it might be hard at this hour (8:30 p.m.) but that she would see what she could do nonetheless. Needless to say, the floors hadn't been cleaned upon our return, no note had been left to apologize for the inconvenience and so I was even more upset by the situation. It wasn't much to ask, I thought.

We didn't bother to have breakfast in the morning, at 17 euros it seemed expensive but quite the norm in hotels. When we told the staff about our disappointment upon checking out, he offered a small care package containing hand lotion and herb kit, which was nice, but a little too late for my taste.

In the end, the staff was friendly, the room was vary basic for the price you pay, the location is right next to train station but a bit of a walk to city center. It's a 3 star hotel, which could do with better rates for the amenities it offers.

  • Stayed: March 2011, travelled as a couple
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Thank zeauds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this reviewResponded 28 March 2011

Dear Zeeauds,

Thank you very much for the feedback! This makes it possible to improve our service and hotel. We are very sorry for the inconvenience caused. Please do not hesitate to contact us concerning you stay. I look forward to hearing from you

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429 - 435 of 1,348 reviews

Reviewed 26 March 2011

After staying at a number of hotels across Europe we found the staff to be extremely friendly and more than helpful (the domestic staff we found to be rude and more interested in chatting amongst themselves - they were not aware that my husband understood the language). We found the rooms a bit sparse and cold, (bed very comfortable),but did not feel that we could spend time there, except to sleep. The best part was the reception/lounge - very cosy, homely and the soup was very welcoming (a great idea). We would stay again. It is a very unusual mix of modern decor (rooms) and comfort (reception).

  • Stayed: March 2011, travelled as a couple
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Thank Trish255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this reviewResponded 28 March 2011

Dear Trish255,

Thank you very much for your kind compliments. We are happy to hear you enjoyed
your stay at our hotel!

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Reviewed 10 March 2011

The hotel is in front of the Train Station, and the bus (number 59) from airport has the last stop also near the hotel. You can go walking at the center of the city in 10 min. I think it's a very good location for a few days in Maastricht.
The personal of the hotel was very kind and the rooms are clean.

  • Stayed: March 2011, travelled as a couple
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Thank MaiteVigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this reviewResponded 15 March 2011

Dear MaiteVigo,

Thank you for your kind compliments!

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Reviewed 14 February 2011

Pumpkin soup for free at the reception, sparkling wine for breakfast. This lovely hotel with clean and comfortable rooms is full of surprises. You want to read in a hammock? Go ahead, it is possible! Want to check out the latest gossip? There are plenty of magazines. The members of the staff are very friendly and do their utmost to make you feel at home. This place is full of positive vibes. It is just a happy place on a perfect spot: close to nice shops (foodies: do visit Le Salonard and Fin Bec) and a great restaurant: Brasserie FLO.

  • Stayed: February 2011, travelled with friends
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Thank PatriciaAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales Department of Townhouse Designhotel Maastricht at Townhouse Hotel Maastricht, responded to this reviewResponded 17 February 2011

Dear Patricia,

WOW! Thank you for the lovely comments and great grades!! Great you enjoyed our concept.

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Reviewed 14 February 2011

I travel a lot and usually stay at one of the bigger chains. A colleague of mine booked this hotel and I was pleasantly surprised. Very cozy and stylish atmosphere. Good service and helpful staff. And as others have mentioned very comfortable beds. Especially considering European hotels. Taken all that into account and the attractive price this is a true value for the money. Only downside is the location. But a 10 min walk to the city center won't kill you.

  • Stayed: February 2011, travelled on business
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Thank OlaLindell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales Department of Townhouse Designhotel Maastricht at Townhouse Hotel Maastricht, responded to this reviewResponded 17 February 2011

Dear,

Fantastic, thank you for your kind review!

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Reviewed 6 February 2011

Hello! We just came back from the beautiful city of Maastricht - our stay in your hotel was really nice, we just misses a toilett brush and woul have loved to have one or two more towels... For the location in town and the very basic bathrooms we thought it a little overpriced - BUT the staff was very, very friendly and helpful. We often stay in hotels, my husband about two or three nights a week for business, and seldom we have such a nice welcome - thank you!
...
Best wishes
Barbara and Olaf Siefken

  • Stayed: February 2011, travelled as a couple
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Thank Babs41974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales department of Townhouse Designhotel Maastricht at Townhouse Hotel Maastricht, responded to this reviewResponded 7 February 2011

Dear Babs41974,

Thank you for the lovely comments, we are happy to hear we were very friendly to you. We sincerely apologize for the inconvenience, however you can always request for extra towels. We are looking forward to seeing you again!

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Reviewed 6 February 2011

Friendly staff, interesting design and deco, great beds (Haestes) and overall pleasant atmospere

  • Stayed: February 2011, travelled as a couple
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Thank Caligola77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales Department of Townhouse Designhotel Maastricht at Townhouse Hotel Maastricht, responded to this reviewResponded 7 February 2011

Dear Caligola77,

Thank you for the kind compliments! We are delighted to hear you enjoyed your stay at Townhouse Designhotel Maastricht!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Townhouse Hotel Maastricht

Address: St. Maartenslaan 5, 6221 AV Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #6 of 38 Hotels in Maastricht
Price Range: £61 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Townhouse Hotel Maastricht 4*
Number of rooms: 69
Official Description (provided by the hotel):
Townhouse Designhotel is a unique hotel in Maastricht. You are our guest and not just an overnight visitor. We offer authentic hospitality and southern local coziness, decorated in a modern style. Winner of the IMMENS CSR award 2014! ... more   less 
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