I found the Townhouse to be quite disappointing despite the good reviews I had read, hence my enthusiasm to stay there for our anniversary. The decor seemed nice on the photos I had seen on their website, and the hotel seemed to offer something a little different than the rest of them.
I had booked a large room, which was a decent space. Upon entering the room however, we quickly realized that the floors hadn't been mopped as there were traces and marks all over it. You would expect to have clean floors for a 200 euros room! In addition, it seems that there were only hand towels in the bathroom. We had been walking around all day and considering that there are no phones in the rooms to call reception (or minibar or alarm clocks for that matter!), we went straight to bed to take a a nap before dinner, telling ourselves that we would ask for the floors to be cleaned while out for dinner. When asked for a proper room cleaning, the receptionist, although she was very friendly and sorry for the situation, mentioned that it might be hard at this hour (8:30 p.m.) but that she would see what she could do nonetheless. Needless to say, the floors hadn't been cleaned upon our return, no note had been left to apologize for the inconvenience and so I was even more upset by the situation. It wasn't much to ask, I thought.
We didn't bother to have breakfast in the morning, at 17 euros it seemed expensive but quite the norm in hotels. When we told the staff about our disappointment upon checking out, he offered a small care package containing hand lotion and herb kit, which was nice, but a little too late for my taste.
In the end, the staff was friendly, the room was vary basic for the price you pay, the location is right next to train station but a bit of a walk to city center. It's a 3 star hotel, which could do with better rates for the amenities it offers.
- Official Description (provided by the hotel):
- Townhouse Designhotel is a unique hotel in Maastricht. You are our guest and not just an overnight visitor. We offer authentic hospitality and southern local coziness, decorated in a modern style. Winner of the IMMENS CSR award 2014! ... more less
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