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“Family and Friends will have a great time in the chill hotel!”

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Townhouse Hotel Maastricht
Ranked #6 of 37 Hotels in Maastricht
Certificate of Excellence
Bonn, Germany
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Family and Friends will have a great time in the chill hotel!”
Reviewed 27 April 2011

Staff are awesome and are always there to help and guide you around to the right places. Lobby atmosphere was perfect to hang out. You can bring your own wine and they provide the glasses. Was like no lobby we had ever been in, felt more like a large coffee/book shop. Definitely recommend this for those with kids, the staff are super relaxed and kids are welcome!

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julrich78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales & Marketing Department at Townhouse Hotel Maastricht, responded to this review, 29 April 2011
Awesome! Thank you very much for the lovely review. Good to hear from you, your kids enjoyed their stay as well! Thanks!

Kind Regards,
Team Townhouse
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Brussels
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2011

Unlike any hotel we've ever been to. We got a very warm welcome from the staff, and felt at home right away. The hotel is located next to the train station, so it's great for people coming by train. There's also a big parking area for those who travel by car (about 11 euro per day). The breakfast buffet is more than anyone could ask for. The center of Maastricht is just a 10 minute walk.
The only negative point is that the room was not very clean when we arrived. Dust was flying around when we opened the door.
Apart from that, this was a very good hotel stay.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hepieter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales & Marketing Department at Townhouse Hotel Maastricht, responded to this review, 26 April 2011
Thank you for your kind review and the feedback. This gives us the opportunity to improve our hotel. Great to have compliments for service in our self-service hotel, thank you!

Kind Regards,
Team Townhouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 April 2011

we liked the hotel and the fact that it had a guest parking. The smile of the staff was in line the cosy athmosphere. Fantastic service. Good breakfast.
the room was too small, no cupboard, nothing to pur things on or in. Little noisy outside. For one night it was ok, even if the price is somewhat on the high side, but for a longer stay this would not be my preferred hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCB241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this review, 7 April 2011
Dear JCB241,

Many thanks for your compliment regarding our service and for the feedback. This
makes it possible to improve our hotel ! Maybe a little advice for next time,
we offer closets for in the rooms and we are happy to upgrade you to a larger room!
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España
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2011

The hotel was correct, but too expensive for what it offers. The decoration is very fashionable and modern, but what a hotel must offer in my opinion is other things, like good prices and good service.
The room was small, with a nice window on the ceiling, and the bed was a little noisy because it was made of metal, but confortable. The bathroom was ok, but the soap dispenser was broken.
Breakfast was a little unconfortable, because you must seat next to people you don´t know in long tables. The food offer was fine, lots of things to choose.
It is in a good location, next to the train station, just 2 minutes walking.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonicaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales & Marketing Department at Townhouse Hotel Maastricht, responded to this review, 4 April 2011
Dear MonicaV,
Thank you for your review and the feedback! This gives us the opportunity to improve our service and hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
Reviewed 28 March 2011

The design of the hotel is really nice. Many nice little details. Good breakfast and good personel. Very close to the cantral station.
The downside is that the room is a bit too small - no place to put our clothes and lugagge.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gabizuffo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this review, 4 April 2011
Thank you for the compliments! Maybe a nice tip for next time, we do offer the opportunity to place closets into the room. Just ask at the reception for any question or request, we are happy to help you.
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Toulouse, France
1 review
Reviewed 28 March 2011

We think that the cleaning of the room should have been perfect. This was not the case.
During our stay (6 nights), the vacuum cleaner has never been used, the floor was never washed and it is not usual for a three-star hotel. It is a pity because our stay in Maastricht was pleasant and we are fond of this city.
Before leaving we complained about the above to the hotel staff and we hope the boss will take our remarks into account.
Regards
Mr and Mrs Mendes (France)

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irene046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this review, 4 April 2011
Thank you very much for the feedback! We are very sorry for the inconvenience! We will take your remarks into account to improve our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2011

I found the Townhouse to be quite disappointing despite the good reviews I had read, hence my enthusiasm to stay there for our anniversary. The decor seemed nice on the photos I had seen on their website, and the hotel seemed to offer something a little different than the rest of them.

I had booked a large room, which was a decent space. Upon entering the room however, we quickly realized that the floors hadn't been mopped as there were traces and marks all over it. You would expect to have clean floors for a 200 euros room! In addition, it seems that there were only hand towels in the bathroom. We had been walking around all day and considering that there are no phones in the rooms to call reception (or minibar or alarm clocks for that matter!), we went straight to bed to take a a nap before dinner, telling ourselves that we would ask for the floors to be cleaned while out for dinner. When asked for a proper room cleaning, the receptionist, although she was very friendly and sorry for the situation, mentioned that it might be hard at this hour (8:30 p.m.) but that she would see what she could do nonetheless. Needless to say, the floors hadn't been cleaned upon our return, no note had been left to apologize for the inconvenience and so I was even more upset by the situation. It wasn't much to ask, I thought.

We didn't bother to have breakfast in the morning, at 17 euros it seemed expensive but quite the norm in hotels. When we told the staff about our disappointment upon checking out, he offered a small care package containing hand lotion and herb kit, which was nice, but a little too late for my taste.

In the end, the staff was friendly, the room was vary basic for the price you pay, the location is right next to train station but a bit of a walk to city center. It's a 3 star hotel, which could do with better rates for the amenities it offers.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zeauds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownhouseHotel, Sales and Marketing Department at Townhouse Hotel Maastricht, responded to this review, 28 March 2011
Dear Zeeauds,

Thank you very much for the feedback! This makes it possible to improve our service and hotel. We are very sorry for the inconvenience caused. Please do not hesitate to contact us concerning you stay. I look forward to hearing from you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Townhouse Hotel Maastricht

Property: Townhouse Hotel Maastricht
Address: St. Maartenslaan 5, 6221 AV Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #6 of 37 Hotels in Maastricht
Price Range (Based on Average Rates): £
Hotel Class:4 star — Townhouse Hotel Maastricht 4*
Number of rooms: 69
Official Description (provided by the hotel):
Townhouse Designhotel is a unique hotel in Maastricht. You are our guest and not just an overnight visitor. We offer authentic hospitality and southern local coziness, decorated in a modern style. Winner of the IMMENS CSR award 2014! ... more   less 
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