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“5star---what a joke!”

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Crowne Plaza Maastricht
Ranked #11 of 38 Hotels in Maastricht
Certificate of Excellence
Reviewed 6 August 2013

Stayed with a group of friends for 3 nights in early july. In maastricht to see Andre Rieu --great.The Crown Plaza was an overpriced disappointment,food was basic,expected better.Bed was good but not the split level room.The best thing about the hotel is the wonderful outside terrace. 3star at best.

  • Stayed: July 2013, travelled with friends
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1  Thank normanstephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne6221, Guest Relations Manager at Crowne Plaza Maastricht, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Our hotel is very proud of its 4 star level of service and quality of its product.

I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by service you received from our hotel.

Yours Sincerely,

Crowne Plaza Maastricht

Sander Janssen
Sales & Marketing Coördinator

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285 - 291 of 730 reviews

Reviewed 2 August 2013

Went to Maastricht for a conference, and chose this hotel based on location on the river, and was not disappointed.
+ Location is excellent -- easy walk by the river to the convention center. The staff was friendly. The rooms were comfortable, clean and good-sized. The bed was divine! The hotel restaurant was surprisingly good! I ran every morning by the river!

- Wireless internet is relatively expensive compared to other places. No pool. No adjoining gym

Overall, a very pleasant place to stay! The only reason for not giving it 5 stars is the internet price.

  • Stayed: May 2013, travelled on business
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Thank IntnlTravelReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne6221, Sales & Marketing Coördinator at Crowne Plaza Maastricht, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you so much for your feedback, we appreciate this very much!

The reason we still aks a fee for a wifi voucher is because we guarantee a high speed 100% safe and secure connection with a data transfer up to 250mb.

Yours Sincerely,

Crowne Plaza Maastricht

Sander Janssen
Sales & Marketing Coördinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

The Crowne Plaza sits on the side of the river Maas with beautiful views down the river.The meals are excellent and can be taken inside or outside by the riverside. The rooms are a good size with really comfortable beds. The staff are extremely helpful and speak perfect English. This is the sort of hotel you we would be happy to return to because Maastricht is such a lovely " olde worlde" city.

Room Tip: Ask for a balcony room or a room overlooking the river.
  • Stayed: July 2013, travelled as a couple
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Thank JuneShute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne6221, Director of Sales at Crowne Plaza Maastricht, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you for writing this nice comment of our hotel! We hope to see you again soon!

Yours Sincerely,

Crowne Plaza Maastricht

Sander Janssen
Sales & Marketing Coördinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2013

Went by Eurostar and local trains to Maastricht to see him rather than the O2 or Birmingham which I'm sure is nice but not as good as his home city believe you me. Anyway the Hotel was about a 15 min walk from the Maastricht central train station. So easy to get to, and when you get there it's a dream.It is right on the river's edge with fantastic views of Maastricht. We checked in with no problems with very talented staff.The room as we have discovered with all the other Crowne Plaza hotels we have stayed in are huge with a huge bed and very well laid out for a standard double, it was roomy,clean comfy with a nice on suite.As we had the afternoon in Liege to check it out we arrived just after 18:00 so we opted to have a meal in the restaurant the first night and we sat outside overlooking the river and what a great meal we had and as they were so busy we had a wait but they allowed our last two drinks on the house which was very kind of them.I would highly recommend their restaurant in the hotel, they do have another oriental one. Drinks in the bar were expensive but after a night out in Maastricht or after the Andre Rieu Concert in was fine so you could chill out for a bit before retiring to bed.Would I stay again YES what a location 15 from the train station and 15 to the Virthoff, and there are eateries as far as the eye can see in between.We stayed for 3 nights and will do so again when we are in the zone for a blast Andre Rieu in a few years time.To be honest Maastricht is worth the visit anyway. for me 10+++++++stars.Certainly a revisit is on the cards.And the staff are fantastic such a joy to stay there.

Room Tip: Not an issue as it is so far from vehicular traffic it's not worth worrying about, unless you d...
  • Stayed: July 2013, travelled as a couple
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Thank TravellingTrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

This hotel is amazingly situated.
10 minutes walking to the Vrijthoff!

Nice rooms, nice view (with a room on the river side).
Private parking!
Very good breakfast!
Beautifull terrace!
The only problem : for such an hotel, no pool, no SPA - that's pretty bad.

Room Tip: prefer a room on the river side!
  • Stayed: July 2013, travelled as a couple
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Thank Michel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

I can not fault any single aspect of this hotel. Friendly reception (they parked my car for me). Lovely, large room and beautiful bathroom. Comfortable bed and good linen. I had dinner in the hotel and it was divine. BUT: All in Euros: 22 per day for parking, 17 per day for WiFi and 372 for two nights stay. A room with absolutely NO VIEW. The room had good air conditioning.

  • Stayed: July 2013, travelled solo
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Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

We stayed here four nights on our recent trip to thee charming city of Maastricht, Holland. This is our second time staying here. It is located in the older section of town walkable from the main train station (10 min.) This property is showing wear: rooms are quite small and dated in need of a facelift; carpets are showing wear and tear. Floor in restaurant is definetly in need of replacement. We left our AC on high for the four days we were there and it barely cooled our room to 78 degrees. We opened the sliding door at night or it would have been extremely uncomfortable to sleep. Our TV stopped working the second morning. A staff member did try to fix it, but could not. We didn't get reception back until the night before we left. When inquiring about a credit upon check-out the only response was sorry for the inconvenience. The breakfast each day was decent. The choices are exactly the same each day however. No cooked to order eggs are available; only boiled eggs and scrambled which were not the best. Drinks in the bar were quite expensive, but the bartenders are all great. Everyone speaks wonderful English and are a lot of fun to talk with. This hotel is very overpriced for what you receive other than the location and great bartenders. Maastricht is a great town. Wonderful restaurants and many things to see and a great place to base yourself for several day trips. We enjoyed our stay, but please work on the AC!! We did receive a free newspaper for being Priority Club members each day. Staff are generally nice and English will not be a problem here in Maastricht or this hotel.

Room Tip: Ask for a room on the higher floors with a glass sliding door and a balcony. It may be the only AIR...
  • Stayed: July 2013, travelled as a couple
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Thank chapmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Maastricht, responded to this reviewResponded 14 August 2013

Dear chapmack,

Thank you for being an IHG Rewards Club member. We appreciate your loyalty and your feedback regarding your experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and regret we fell short of your expectations in some aspects of your stay. As our success is measured by how our guests evaluate our services and facilities, we want you to know that the feedback we receive are taken seriously. We have taken note of your valuable comments and these will be shared with our management team for the purpose of bringing improvement needed.

Once again, thank you for staying with us and leaving us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Maastricht

Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Phone Number:
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Maastricht
#9 Family Hotel in Maastricht
#9 Business Hotel in Maastricht
Price Range: £94 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Maastricht 4*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 
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Also Known As:
Maastricht Crowne Plaza

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