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“Good Business Hotel on the banks of the river Maas”

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Crowne Plaza Maastricht
Ranked #11 of 38 Hotels in Maastricht
Certificate of Excellence
Reviewed 26 October 2013

Stayed 4 nights here on a business trip. Nice hotel, professional staff. Not so expensive : mine was at 131 euros standard. At 20 euros extra you get a room by the river. A pre-booked break fast is at 17 euros other wise 21 euors. Wifi & internet have to be purchased unless you are a gold member. The rooms come with an ironing board: an added plus for business travellers
One point for improvement: the toilets are clean but look old. My room's WC was stained due to age and didnt feel well considering that this is a Starred hotel.
If you arrive late night: the kitchen serves from a choice of 10/12 dishes and not the full menu. Room service charges are an extra 5 euros.
Evenings are very pleasant if you can reserve a table by the river and enjoy a nice drink or dinner.
Break fast is a standard affair with breads, eggs, fruits, bacon, corn flakes, different cheese, spreads, butter. Th hotel is just 800 metres from Maastricht train station and the walk is through streets lined with quaint shops. Lotsa restaurants nearby fine dining, multi-cuisne and the regulars like subs, macs etc.

Room Tip: Select a room with the river view!
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  • Stayed: October 2013, travelled on business
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Thank pankaj078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 - 277 of 733 reviews

Reviewed 22 October 2013

Crowne Plaza quality. We stayed in one of the new King Club Rooms. It had an unusual but nice layout. Toilet with a small sink separate from shower and larger sink. Staff was very helpful at check in and check out. The staff took the time to give us a map and showed us where to walk. Location is great, right on the river. We did not have a drink at the hotel bar, but the setting looked great along the water.

Stayed: October 2013, travelled as a couple
Thank 0TravelTime0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

I stayed in this hotel alone on a business trip in winter and the stay was OK so I selected it again to go with my family. This time we were there in July. Air conditioning did not work in both rooms and the staff was very unhelpful. The best they could offer were fans that they only brought the second day. A bed was quite far from the window and without circulation of air the sleep was horrible. Even fans did not help much.

The lack of service was everywhere. We needed an extra bed for kids and they brought it without linens. When we called and complained they brought just one sheet. Not what I would expect from a reputable hotel chain.

  • Stayed: July 2013, travelled with family
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Thank mishaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne6221, Director of Sales at Crowne Plaza Maastricht, responded to this reviewResponded 23 October 2013

Dear sir,

Thank you for your feedback. We are glad you liked the location of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Sander Janssen
Sales & Marketing

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Reviewed 20 October 2013

Stayed booked two rooms for 4 nights, good location and well presented Hotel, needed a bit of TLC in some areas, but the staff first Class. Bathroom needed a little attention, I did point this out to the staff on departure,could do with some attention in some parts.The breakfast was all in the package and it was very good. The only drawback was no tea pot at Breakfast. Europeans still don't get it you need boiling water to brew tea! Room tax and parking adds up to quite a lot at the end of the stay and perhaps the City should look at this but be prepared. This is a drawback of staying in Maastricht. The City is great and the Hotel is ideally placed to explore. Hotel staff 10/10. I would book again and recommend it also.

  • Stayed: October 2013, travelled with friends
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Thank RalphCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

I have to disagree about the hotel being outdated. I thought it was quite nice and roomy. Beautiful views of the river most of the day. Food was fine for a buffet. Best benefit was the location. You are in the heart of the city and a 10 minute walk across the river for fantastic shopping! There is a hibachi steak restaurant attached to the hotel, but you wouldn't know it unless you walked around. Added bonus was a sleep aid kit which consisted of pillow spray and aroma therapy. Nice touch!

Room Tip: Riverside, at least 3 or 4th floor. Avoid the ground floor.
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  • Stayed: October 2013, travelled on business
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Thank Kalisa12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

A very good located hotel over the Maas river within a nice neigborhood with small charming restaurants and small antiquaires. The room was a bit outdated and the bathrooom not within a Crowne Plaza standard based on my previous experiences with this hotel chain. O booked without breakfast considering it to be pricy. I would rather recommend going to the coffee shop across the square, very nice and trendy, and also much cheaper.

  • Stayed: October 2013, travelled as a couple
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Thank Harold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne6221, Manager at Crowne Plaza Maastricht, responded to this reviewResponded 18 October 2013

Thank you for staying with us and providing us with your valuable feedback. I am pleased you liked the location and noticed the cleanliness of our property. I am sorry we were not able to exceed or at least be at par with your expectations. Rest assured that your comments will be reviewed by our team and take actions accordingly. Your business is valued and we hope your future travel plans will continue to Crowne Plaza.

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Reviewed 6 October 2013

Attended a conference in the hotel and I can only say very good things about the conference room, services and the location of the property . GREAT !
Food was very good and the service top :)
Definitely a good choice.

  • Stayed: October 2013, travelled on business
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Thank OvidiuDeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Maastricht

Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Phone Number:
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Maastricht
#9 Business Hotel in Maastricht
#9 Family Hotel in Maastricht
Price Range: £87 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Maastricht 4*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 
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Also Known As:
Maastricht Crowne Plaza

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