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“Nice hotel”
Review of Novotel Maastricht

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Novotel Maastricht
Ranked #14 of 37 Hotels in Maastricht
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899 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Fordingbridge, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 August 2013

I've used Novotel Maastricht many times, was always my hotel of choice when visiting town ( which is usually 2 to 3 times a year). They have recently refurbished the reception and bar area, which looks nice and fresh, if not a little lacking in atmosphere. However we saw a marked drop in service. On a busy Friday (The spa GP weekend) at 5pm only 1 person was manning check in and we queued for some time, whilst friendly he wasn't very quick. We then had problems with the shuttle bus, the hotel favouring non checked in guests and the cab they booked failed to turn up so i had to drive us all in to town for dinner one evening. The rooms are starting to tire and the maids did not fully replenish the rooms. It didn't help that the fire alarm went off at 5am one morning either. Very disappointed it seems to be going backwards !

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Entwistlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigg, United Kingdom
Level Contributor
75 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 26 August 2013 via mobile

I stayed here as a base for the Belgium Grand Prix

Hotel rooms are good and clean.

Bad points
Location - it's quite away from the station and the city centre. There are no amenities around the hotel, city centre is a 15 minute walk away.

Breakfast - overpriced and poor service. Tables not cleared and long wait for hot good to be replenished.

I'd stay here again but would not touch the breakfast again .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 August 2013

We stayed here while driving around Europe. I chose this hotel because I had read that it was good for families and that was truly the case. The hotel has a pool, playground, video game area and ping pong table. It was a little out of town, but they have a shuttle that brings you to town. On the way back we took a taxi which wasn't too expensive. It was actually nice to stay out of the city a bit, and let the kids unwind and have some fun time during our trip. Room was adequate also. I have nothing to complain about.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lvebeachvac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 August 2013 via mobile

We stayed at this hotel for the purpose of attending the Rieu concert and were very pleased with our choice. The staff were very friendly and chatty, their ability to change immediately from talking in French to German to English for different guests is amazing! The room was clean and tidy, and the food in the restaurant was very tasty and plentiful. We stayed for two nights on a bed and breakfast basis , on the night of the concert there was a buffet at a reasonable price. There was something for everyone, meat, fish, salads all well presented and the hot dishes kept hot. We walked into town the first day, but there is a shuttle service and bike hire. The coach you could pre book for the concert was very useful, dropped us off in time for a drink, and collected us after the concert. All in all a very
pleasant stay, and I would definitely return.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susanna159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amesbury, United Kingdom
Level Contributor
388 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 26 July 2013

The hotel is just off the A2 and can be difficult to get to as there are huge roadworks on the A2 in Maastricht and you can hear the piledrivers when sitting outside the hotel.

The rooms are standard Novotel, with air conditioning, tea & coffee making facilities and free Wifi (& hard wired access). There is a car park at the hotel which is €3.50 per night and there is a courtesy shuttle service to the centre of town or the railway station which leaves on the hour from 8am to 18:00 but it doesnt bring people back apart from at 18:15. You can however get the no 4 bus from the railway station which stops 100ms from the hotel and costs €2.50 per person. Walking from the centre of town takes about 30mins or 20 mins from the railway station. There is very little around the hotel with the nearest supermarket a 10-15 min walk away and most restaurants about a 25min walk away.

I found the bed & pillows a bit hard but I slept reasonably ok.

The hotel restaurant has a limited selection with most dishes being15-20€ and wine about 16€ for a half litre. There is a daily menu in the restaurant for €27.50. Breakfast is about 20€ if you choose to have it at the hotel when its not included.

The hotel has a pool, table tennis & bar football as well as a play area for children.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John_The_Miner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Maastricht

Property: Novotel Maastricht
Address: Sibemaweg 10, 6227 AH Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Maastricht
#5 Family Hotel in Maastricht
#8 Business Hotel in Maastricht
#9 Luxury Hotel in Maastricht
#11 Romantic Hotel in Maastricht
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Maastricht 4*
Number of rooms: 94
Official Description (provided by the hotel):
Novotel Maastricht is situated on the edge of Maastricht city centre, close to the Maastricht Exhibition & Congress Center (MECC). The Novotel Maastricht is ideal for business trips and weekend breaks, and can be easily reached by car or public transport. There is a Shuttle bus to the city center, central train station or MECC. The Novotel Maastricht welcomes children, and in the summer months you can enjoy the heated outdoor swimming pool. ... more   less 
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Also Known As:
Maastricht Novotel

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