The hotel looks nice at first. My first bad experience came when dealing with their staff. At first I thought it was a cultural issue but then I noticed the only people treating me bad in the netherlands are the people working at this hotel. I left a key for a bycicle for one of my travel companions in the front desk, when he went to pick it up, they said they didn't have it. When I went for it, they told me they couldn't get it because it was either in the safe (and they didn't have the combination) or in the trash bin because they don't keep things for their guests in the front desk.
I left a used ceramic cup on my nightstand on friday. It's still there (I would've washed it, but I want to see if they'll just leave it there untill I leave). My sheets have holes in them and it's had the same hole since last week, so apparently they're not changing the sheets. I have reason to believe the towels aren't being changed either.
I wanted to have breakfast one morning... when they saw me eating they YELLED at me "you don't have breakfast included!!". I asked them to charge it to my room and their answer was: "No, you pay upfront" (by the way, their breakfast was 14 euro... a bit too expensive if you ask me).
The internet connection was practically non existant. When you managed to get a signal (a task only achievable by staying near the front desk), you had to do so at 3:00am - 6:00am, because if too many people were connected they overloaded the network, so no pages would load.
I bought some food for my room and asked them if I could borrow a fork and knife. Their answer? "No, you might steal it".
Finally, I travelled with a big group and me and my male roomate asked for a room with separate beds. What they did was put us in a room with a matrimonial bed. When we complained about it, their answer was: "Ask some girls if they'll switch rooms with you, girls don't mind sleeping together".
Room service was literally non existant.
Sound like a four star hotel? Hopefully you will never have to go through the frustrating, miserable experience of staying in this hotel.
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- Also Known As:
- Randwyck Hotel Maastricht