We stayed here to go to the Andre Rieu concert and it was full of concertgoers from all over the world. The hotel is clean and pleasant with helpful staff. The room was nicely decorated, with comfy beds and there was tea/coffee making facilities although there was no milk for tea just coffee creamer, the bathroom was clean with enough toiletries. The Brasserie was well run and the staff were helpful. The a la carte restaurant was expensive, slow and pretentious. The food was ok but a touch pedestrian. More hype-presentation than choice. Breakfast was excellent, lots of choice of hot or cold items. There are hold ups at the tea& coffee dispensers
There was ample free parking but the free shuttlebus did not run during the day on Sunday and it was a very long hot walk that day although there was local bus service once an hour. As there is lots of new roadway being built in the town it would have been helpful if there were maps/road signs to help drivers get out of Maastricht.
The hotel staff spoke English fluently as did the restauranters and shopkeepers in town. Checking and checkouts are prone to delays. Good value would try other hotels the chain.
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