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Kruisherenhotel Maastricht
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Reviews (1,529)
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All reviewsold churchprestige roomconverted churchvip packagebeautiful hotelunique experiencewine barmodern designdesigner hotelglass doorandre rieumain buildingcourse dinnerthe ground floorfew minutes walkmini barcity centre
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Reviewed 26 October 2011

This is a hip hotel with fun interior design and furniture -- an example par excellence of the practical, secular use the Dutch can put an old religious building to. The lobby/lounge and adjoining elevated library with free wifi and a nice collection of books and magazines was a highlight. It's unfortunate there's a cost to get internet in your room (something we were informed would soon be changing), though the library is an inspired place to work or simply curl up with an iPad, and the bar staff are happy to deliver a beverage up to you. Our standard room was well-appointed, clean and comfy; no complaints about the rain shower or the lovely toiletries. A daily afternoon delivery of bottled water and fresh towels is a nice touch. The in-house restaurant served a classy haute cuisine dinner, undoubtedly enhanced by the spectacular balcony-like setting, yet the service was really lacking. Though a sweet person, our server was inexperienced, unfamiliar with the menu and generally inefficient. The buffet breakfast delivered a good selection of cereals, fruits, cold cuts, cheeses and some hot dishes, though again the service was lackluster. Our waitresses on both mornings seemed indifferent. Better training of the restaurant staff would take the Kruisherenhotel to the next level and convince me to come back.

  • Stayed: October 2011, travelled with family
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Thank gatopoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this reviewResponded 8 November 2011

Dear Gatopoder,

Many thanks for writing a review about your pleasant stay in the Kruisherenhotel Maastricht. We are happy to read that you enjoyed the free wifi-connection together with the books and magazines in our library. It is also very nice to read that you enjoyed the rooms and the rain shower. Also we read that you have enjoyed the dinner in our Kruisheren Restaurant, despite the fact that the service was inefficiënt and unfamiliar with the menu. We appreciate your comment about the service and the staff and we will take it seriously. We hope to welcome you in the near future at the Kruisherenhotel Maastricht.

Kind regards,

Berry Gerretsen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2011

Stayed in the hotel this weekend, a present for my significant other for his birthday. Couldn't have chosen better. The setting is wonderful, the restored old church and monastery and the super ultra modern furnishing of both the rooms and the public areas - really a superb blend. The lighting in the whole hotel is amazing, the modern furniture and lights somehow accentuate the 15th century building and they do not take anything away from it.
We also had dinner in the hotel, I had booked a package that included a 4 course dinner with drinks. The dinner was nice, it was good but not great. The wine pairing was good. the service was great. If I had to do it all again I think I would probably book the arrangement that combined the overnight stay with dinned in Chateau Narcanne (different location) as I can see from the comments here that it is the top rated restaurant in Maastricht.
The overall stay/package was pricey, so it is something reserved for truly special occasions. It is not that it was not worth the money, but it is definitely overpriced for something that you would do more frequently than once a year.
One minus (in my book it is a pretty big minus, but the hotel was truly spectacular I am not downgrading because of it) - she shower-head in our room could have benefited from a very thorough cleaning. It really is not that difficult to clean you know!

  • Stayed: September 2011, travelled as a couple
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Thank GabriellaBubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this reviewResponded 8 November 2011

Dear GabriellaBubbles,

We would like to thank you for staying at the Kruisherenhotel Maastricht. We are pleased to read that the choice for the birthday was wonderful. It is also good to read that the combination of modern design and old architecture was experienced as 'a superb blend'. We regret the fact of the shower-head that was not well-cleaned, that is not our standard of the hotel and we will take this seriously. Further we really want to thank you for taking your time to write a review on TripAdvisor and we hope to welcome you in the near future at the Kruisherenhotel Maastricht.

Kind regards,

Berry Gerretsen

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Reviewed 19 September 2011

Maastricht was recommended to my husband and I as a great place to visit. We were in Germany in June for a wedding a stayed a few extra days. Maastricht did not disappoint and neither did Kruiserenhotel Maastricht. Though we opted for the lowest cost room, it was still very comfortable, plenty of room and one of the best bathrooms (with 2 sinks) in the Netherlands. It appeared they removed the awkard door other previously discussed at the entrance to the room. There was a small closet with room to store luggage and seating area with desk also. The bed and linens were good quality and room very clean. Our view through the small port hole like window was of the lovely garden. The hotel is a great location for shops and dinning (~5-10 min walk). We did not eat at the hotel though reception automatically charged us for breakfast but we simply told them we did not eat at the hotel. It was an experience to sleep at a church. Anyone interested in architecture would appreciate the experience in Maastricht!

Stayed: June 2011, travelled as a couple
Thank VanNesBlvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this reviewResponded 11 October 2011

Dear VanNesBlvd,

Thank you for your visit at the Kruisherenhotel Maastricht. We are pleased to read that your stay at the hotel was good and that you enjoyed your room. Thank you for your recommendation on TripAdvisor.

Hope to welcome you again when you visit Maastricht.

Kind Regards,

Berry Gerretsen

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Reviewed 14 September 2011

This hotel is beautiful. The modern redesign of the church was remarkable. Rooms are fairly large, huge bathrooms, very clean. The only drawback is that the toilet (separate to the bathroom) was behind a door in the middle of the bedroom, which doesn't provide much privacy.

  • Stayed: December 2010, travelled with friends
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Thank cailindeas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this reviewResponded 26 October 2011

Dear cailindeas2,

We would like to thank you for staying at the Kruisherenhotel Maastricht. It is very nice to read that your stay in the room was good en that you have enjoyed the redesigning of the church. We regret the fact that you didn’t have the privacy in the toilet as probably desired.
We want to thank you for taking time reviewing on TripAdvisor. We hope to welcome you in the near future in the Kruisherenhotel Maastricht.

Kind regards,

Berry Gerretsen

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Reviewed 14 September 2011

We stayed at this hotel for 2 nights over a weekend getaway. It was very romantic and beautifully decorated. The room was very modern and a very interesting contrast to the hotel, we really liked it. We also enjoyed the bar downstairs. It is very well situated and just a few steps away from the center and perfect for touring or walking to a restaurant or to have a drink in town. I highly recommend this place if you're visiting Maastricht.

  • Stayed: October 2010, travelled as a couple
    • Value
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Thank guan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this reviewResponded 26 October 2011

Dear guan66,
First of all thank you for staying at the Kruisherenhotel Maastricht. It is very nice to read that your stay in the room and the hotel was romantic and well decorated. Pleasant to read that the location of the hotel is well situated in the city of Maastricht and that you have enjoyed our Wine Bar Rouge&Blanc. We want to thank you for taking time reviewing on TripAdvisor. We hope to welcome you in the near future in the Kruisherenhotel Maastricht.

Kind regards,

Berry Gerretsen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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