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“The room was a bit of a disappointment”

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Kruisherenhotel Maastricht
Ranked #3 of 38 Hotels in Maastricht
Certificate of Excellence
Zurich, Switzerland
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The room was a bit of a disappointment”
Reviewed 13 March 2012

The location and setting of this hotel are great (parking garage is secure and very nearby). The service was very good. We were upgraded to a prestige room, which was a great gesture. Unfortunately we both thought the room was a bit of a disappointment. It looks like they tried saving money on the furniture. It looked a bit cheapy cheap (especially the sofa and chair in the room). A real shame because the actual church/ building is beautiful. Breakfast is way too expensive! The bar is nice and i recommend going here for a drink. Overall we had a very pleasant stay, but I don't think we will stay here again.

Room Tip: I don't think it is worth paying all that money for a prestige room.
See more room tips
  • Stayed March 2012, travelled as a couple
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Helpful?
Thank THGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 15 April 2012
Dear THGeneva,

Thank you very much for reviewing your stay with us. All rooms are individually designed and have different furniture. Which is designed by world famous designers like Philippe Starck and Le Corbusier.

Thank you very much for the nice comments about our bar.

Kind regards,
Berry Gerretsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
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English first
Amsterdam, The Netherlands
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 February 2012

Kruisheren Hotel is quite unique. A 15th Century church and monastery have been adapted into a hotel with an ingenious architectural adaptation. The rooms are normal, however, the common areas are amazing. The front-desk and bar staff are quite good. We enjoyed breakfast but could have had a little more attentive wait staff. Highly recommend.

  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank Ejewett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 15 April 2012
Dear Ejewett

We appreciate the fact that you took the time for writing a review about your stay.
The comments on our architecture and staff are really nice. Furthermore we like the fact that you highly recommend the Kruisherenhotel Maastricht.

Kind regards,
Berry Gerretsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level 6 Contributor
149 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 29 January 2012

I definitely understand why this hotel is ranked #1 hotel in Maastricht.
Let’s start with the pro’s:
The building is magnificent, both inside as outside. The way they mixed the authenticity of the cloister with the modern design is just superbe.
Already when making the reservation, the staff was very helpful, calling me back twice to make sure they understood my preferences well.
Arrival was perfect, valet parking was very comfortable and immediately someone came to help with the luggage.
We arrived at noon and could check in immediatly, so we did not have to wait at all (checking normally at 3pm). Of course this was because I was lucky the room was ready.
We stayed in a prestige room. It was very spacious, good beds, nice shower. Indeed (as in some other reviews) the television is a bit small.
After a whole day of shopping we decided to take room service. Caesar’s salad was just ok, but dessert was HEAVINLY!
Also breakfast was more than decent with a wide choice of bread, cheese, fruit, … No need to have lunch after such a breakfast!
Check in and check out went very smoothly, staff is very professional and friendly.
Some (minor) con’s:
We wanted some thinner/flatter pillows and this was not possible, which resulted in a stiff neck the next day. For a hotel of such a standing I would expect that they would be prepared for this.
Our room was on the ground floor and we did have some noise from the corridor and the street. But well, it would be a shame to put carpet in the corridor, the tiles are so nice.
Room was very nice, but since the walls are painted in white, it does give a bit of a cold and sterile feeling.

Next time we visit Maastricht, we would certainly stay there again, but ask for a room not on the ground floor and take our own pillows.

Room Tip: Ask for a room on the first floor. Don't miss breakfast
See more room tips
  • Stayed January 2012, travelled with family
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    • Cleanliness
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Helpful?
2 Thank Keppebolletje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 15 April 2012
Dear Keppebolletje,

First of all I would like to thank you for the review. The compliments about our staff and rooms are very friendly.
We have received more comments about our pillows, therefore we are currently developing a pillow menu which offers a choice off pillows.
So if you check-in in the future I hope our staff can offer you a choice from our pillow menu.

Kind regards,
Berry Gerretsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 January 2012

I cannot express how satisfied we were with our stay at the Kruisherenhotel. The blend of old and new in this hotel was remarkable. Picture mid century modern meets centuries old monistary. We have traveled all over the world and I can honestly say this was one of the most memorable hotels we have ever experienced.

The staff was effecient, the rooms were spotless and comfortable, and the courtyard in the center of the church is mesmorizing after dark with a facinating moving water sculpture....truely magical.

This property is a work of art, and I would be proud to recommend it to anyone. The Kruisherenhotel has exceeded our expectations in every possible way, remarkable. I would have paid admission just to walk through this incredible hotel. A truely 5-star experience. Please stay at this property, it is that good.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
Thank My-Life-I-Sought
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 15 April 2012
Dear My-Life-I-Sought,

We always appreciate the fact that people review their stay. Especially if we get so many positive remarks in one review, many thanks.

Kind regards
Berry Gerretsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 November 2011

We were blown away on arrival, the taxi driver commented that we were staying at a beautiful hotel and he was right.
The staff are so friendly and professional.
It was so peaceful.
Thank you for a wonderful stay.
Only issue, beds are bit hard.

  • Stayed August 2011, travelled with friends
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Helpful?
Thank Tam801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 21 November 2011
Dear Tam801,

Thank you for staying at the Kruisherenhotel Maastricht. It is nice to read that you have enjoyed the hotel and the staff. Thank you for taking your time writing a review on TripAdvisor.

We hope to welcome you in the near future at the Kruisherenhotel Maastricht.

Kind regards,
Berry Gerretsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherlands
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2011

Awesome hotel, great rooms, very modern. Staff is so superfriendly! Use the valetparking if you come by car. Wonderful to be sleeping in a monastry!

  • Stayed October 2011
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank els132000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 8 November 2011
Dear els132000,

Thank you for staying at the Kruisherenhotel Maastricht. It is nice to read that you have enjoyed the hotel and the room you have stayed in. We are pleased to read that you recommend the valet parking service we offer. Thank you for taking your time writing a review on TripAdvisor.
We hope to welcome you in the near future at the Kruisherenhotel Maastricht.

Kind regards,

Berry Gerretsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 October 2011

This is a hip hotel with fun interior design and furniture -- an example par excellence of the practical, secular use the Dutch can put an old religious building to. The lobby/lounge and adjoining elevated library with free wifi and a nice collection of books and magazines was a highlight. It's unfortunate there's a cost to get internet in your room (something we were informed would soon be changing), though the library is an inspired place to work or simply curl up with an iPad, and the bar staff are happy to deliver a beverage up to you. Our standard room was well-appointed, clean and comfy; no complaints about the rain shower or the lovely toiletries. A daily afternoon delivery of bottled water and fresh towels is a nice touch. The in-house restaurant served a classy haute cuisine dinner, undoubtedly enhanced by the spectacular balcony-like setting, yet the service was really lacking. Though a sweet person, our server was inexperienced, unfamiliar with the menu and generally inefficient. The buffet breakfast delivered a good selection of cereals, fruits, cold cuts, cheeses and some hot dishes, though again the service was lackluster. Our waitresses on both mornings seemed indifferent. Better training of the restaurant staff would take the Kruisherenhotel to the next level and convince me to come back.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gatopoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGerretsen, General Manager at Kruisherenhotel Maastricht, responded to this review, 8 November 2011
Dear Gatopoder,

Many thanks for writing a review about your pleasant stay in the Kruisherenhotel Maastricht. We are happy to read that you enjoyed the free wifi-connection together with the books and magazines in our library. It is also very nice to read that you enjoyed the rooms and the rain shower. Also we read that you have enjoyed the dinner in our Kruisheren Restaurant, despite the fact that the service was inefficiënt and unfamiliar with the menu. We appreciate your comment about the service and the staff and we will take it seriously. We hope to welcome you in the near future at the Kruisherenhotel Maastricht.

Kind regards,

Berry Gerretsen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kruisherenhotel Maastricht

Property: Kruisherenhotel Maastricht
Address: Kruisherengang 19-23, 6211 NW Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Maastricht
#1 Luxury Hotel in Maastricht
#1 Family Hotel in Maastricht
#3 Business Hotel in Maastricht
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kruisherenhotel Maastricht 5*
Number of rooms: 60
Official Description (provided by the hotel):
Entrance of the Kruisherenhotel, an ancient monestary and church converted in a hotel and restaurant ... more   less 
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Also Known As:
Kruisherenhotel Maastricht Hotel Maastricht
Kruisherenhotel Hotel Maastricht
Maastricht Kruisherenhotel Hotel

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