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Van der Valk Theaterhotel de Oranjerie
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Reviews (995)
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All reviewsfree parkingnice hotelq parkthe location is perfectexpected morefreshly pressed orange juicecar parkrailway stationbreakfast was includedsuper breakfastgreat place to staygreat coffeenice bathroomhotel guestsextra bedlobby area isexcellent stay
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149 - 154 of 995 reviews
Reviewed 28 November 2011

We stayed here mid-November 2011 for one Saturday night stop over and we had a number of near and full misses by the house, which made our experience rather mediocre

- When trying to reserve on their website no room was available, but a call to reception learned "There is a large exhibition in Duesseldorf, so no rooms are available via the website". Rather an odd thing to say, especially since Duessedorf is more than 65 km away.

- We then booked a room via the reception desk (no CC info asked) with air-conditioning, which in the end we did not get (no air-co). The in-room safe was not working properly either.

- At booking we requested the late check-out service (normal check-out is at 11, which is arly in the weekends). At check-in, we were initially told that late check-out was going to cost us € 10 per hour, instead of the € 12.50 for the "Lazy Sunday" option as advertised. It took rather a lot of convincing the lady at the reception desk to confer with a colleague "in the know", so after 10 minutes of debate we finally got the Lazy Sunday option.

- We ordered room service, for which you have to pay extra, 2 starters and a main course. The food was good, only a petty that the food was luke warm at best (no covers on the dishes when bringing them from the kitchen to our room)

- We were rather upset when at 11.30 the next morning, the reception desk rang, asking us when we were going to vacant the room, knowing that every additional hour would be invoiced € 10 !!!! After having to convince the lady behind the counter (the same one than the day before) that we'd taken the Lazy Sunday option, our night's rest was shot to pieces. Since we only got back from a celebration at 5.30 a.m. we were in a rather foul mood and could not get back to sleep

- When we left the hotel to get lunch, at our return, our key cards did not work anymore, so we could not get back into our rooms. We had to wait 10 minutes for the reception desk to become available, before we could get out cards reactivated. In the mean time we had to use the public restrooms, of which some were not working properly

On the positive side :

- The rooms are spacious, clean and the bathroom has all the right amenities (additional pillow covers would be great)
- The hotel is very quiet, even for its central location
- You can get to the city center in a whiz, it is literally at their doorstep

Overall, we were disappointed by our stay here. The hotel did not live up to its expectations.

Room Tip: If you want air-conditioning, make sure you as for it at booking, if not you might just wind up with a room without.
  • Stayed: November 2011, travelled as a couple
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Thank Go3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2011

This hotel had everything I could want or need. We were fortunate to stay here AND have our meetings here. The staff is great, the rooms are clean and comfortable, and housekeeping does a fantastic job. I can't say enough good about this hotel. OH! Great breakfast buffet as well. The orange juic machine is wonderful and the breads, pastries, fruits and cheeses are just divine! I only wish I could have taken the pillows with me!

  • Stayed: June 2011, travelled on business
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1  Thank cindylieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

Nice hotel with friendly staff. Rooms are clean and comfortable. Only downside are the doors: the slam close and that will wake you up in the middle of the night.

  • Stayed: June 2011, travelled on business
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Thank Milo1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2011

Van der Valk Theaterhotel de Oranjerie
Date: 14 Feb to 19 Feb 2011
We blocked the room in this hotel for our weeklong stay for our official purpose. Our office is near to the hotel around 20 min drive. We always used to stay in this hotel due to its location, near to railway station and defenitely services.
Every year once or twice I used to stay in this hotel due to its comfort, food and I always get a good sleep in warm (mostly in winter) and calm rooms.
I like the reception area which is huge and decorated nicely with cahirs and tables and statues. Library is also availbe in lobby, you can enjoy during waitng for your friends and business partners. I always prefer city cide (HEMA store) window rooms, which gives a nice view.
Rooms are equipped with climate control system, TV with internet facility, controlled lighting system, mini bar, hot and cold water is available 24 hr with bath tub and shawer cabinet.
Food quality and service is very nice in the restra. Mostly I used to take breakfast where I get lot of stuff to have a rich and healthy breakfast. Back side of the hotel is a multistory parking where the hotel guest get free parking pass during their stay.

  • Stayed: February 2011, travelled on business
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Thank sandeepjadli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2011

The hotel offers a comfortable stay for business- travellers, the rooms are a bit dated but are kept clean and are well maintained. The restaurant has recently been restyled and welcomes solo guests in an easy going manner, proven by the presence of many of them on a regular weeknight. It's always nice to be able to enjoy a meal and a glass of wine on your own without awkward stares/ behavior from other visitors or staff. The hotel staff is friendly and service-oriented. Only downside is the complicated arrangement on wifi; there is 2 hours free wifi per stay, but cut in 4 blocks of half an hour. Otherwise there's a prepaid internet card. This seems to be a bit out of place for a hotel of this size and standard, you'd expect it to be fast& for free.

  • Stayed: March 2011, travelled on business
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Thank frangipanime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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