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“Average”

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Park Plaza Eindhoven
Ranked #2 of 26 Hotels in Eindhoven
Certificate of Excellence
GreenLeadersBronze level
Dublin, Ireland
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Average”
Reviewed 21 October 2010

Poor location, friendly staff, basic but adequate rooms , comfortable bed, plenty of toiletries, towels etc. Hotel generally needs updating, restaurant options were Chinese, Indian or Japanese. Chinese restaurant served only European dishes, not a single genuine Chinese dish!
Absolutely basic hotel all round, if that's what you want.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMH100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 28 October 2010
Dear SMH, Thank you for taking the time to write a review on our hotel! Following your comments on our hotel I can gladly say that we are planning to start renovations in Januari 2011. Following your comments on our restaurant options I would like to recommend you to ask our waiters what options they can offer on genuine Asian food; they will surely suprise you! I can also recommend dinner in our E!lite Lounge where our chef Eric prepares the best dishes. I am sorry to see that your overall stay did not live up to your expectations but I will surely forward your positive comments about our friendly staff to all staff concerned. Once again thank you for taking the time to write a review. Best regards, Kim van Schaaijk
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749 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
1 review
Reviewed 21 October 2010

I thoroughly enjoyed my stay at the Mandarin Park Plaza. I was extremely impressed by all aspects of the hotel, but especially by the friendliness and helpfulness of the staff. I have stayed at many hotels all over the world and can honestly say that the service here was the best that I have ever experienced, putting that of some five-star hotels to shame. The staff are a real credit to the hotel, responding to my requests very promptly and professionally (when I had problems with my kettle and safe, a member of staff was in my room within minutes to fix these issues, and when I asked at reception for extra sachets of coffee to be delivered to my room someone took some there immediately). The hotel boasts two Chinese restaurants and one Japanese - I tried only one of the Chinese restaurants, the Mei-Ling (again, the staff there were exceptionally friendly and helpful), choosing the buffet dinner, but it was so good that I returned with friends a couple of nights later.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HenryH186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 28 October 2010
Dear Henry H, Thank you for your lovely review on our hotel and especially on our hotel staff! I have passed your review on to all our staff as it compliments them and will encourage them to do their work with passion! If in the future you want to visit again; please let us know! It would be our honor to welcome you again here in our hotel!
Best regards,
Kim van Schaaijk
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Various, UK.
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 August 2010

Stayed for one night in early july, think price of hotel is about right for the room decor, breakfast and service recieved. The reception staff in particular are very friendly, The room was clean and spacious, bathroon also clean and modern.
Location is about 5-10 minutes walk to the centre of town and there are restuarants on the same road as the hotel if you do not want to go far also only 2 minutes from the street where all the bars and clubs are, this was far enough away though to not cause any noise disturbance.
Down sides are the price of drinks in the bar and water in the hotel room - 5.50euro for a bottle of water is scandalous! Also be careful that the staff do not add parking on to your bill - this was automatically added on so we had to say no we had not parked. If in Eindhoven again would definately stay here again.

  • Stayed July 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BecSutb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 20 August 2010
Dear BecSutb,
Thank you for your review! I will certainly pass on your comments to our reception staff! As for the prices of items in the room, I unfortunately am unable to make any changes here. I would like to make you aware of the fact that we also have a vending machine in our hotel lounge with drinks and snacks at discounted rates.
I apologise for the parking charge being added to your bill automatically this should not have happened! Once again thank you for staying in our hotel,
We look forward to welcoming you again in the future!
Kind regards,
Kim van Schaaijk
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London
Level Contributor
109 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 12 July 2010

Spent two nights at the Park Plaza Mandarin in Eindhoven with my wife and a couple of friends. First impressions were great. Extremely friendly staff and very helpful indeed. They simply couldn't do enough for us.

Our room was very clean and the bed was enormous. Plenty of toiletries, towels and sheets etc. The room was also quite large and had plenty of storage. It could do with a trouser press though. Plenty of TV channels, films etc.

The hotel is a little out of the way and in a fairly quite area. It is a short walk to the shopping district and there are plenty of good quality cafes and restaurants nearby. We were going to eat in the Hotel but found the prices a bit too steep. Breakfast was excellent though, except the chicken sausages which were horrible!!

The leisure facilities are a little limited. The pool was lovely as was the sauna, but the gym was tiny. Despite this, the equipment was of good quality.

The hotels strongest point was the staff, they were great. I would highly recommend this hotel.

  • Stayed July 2010, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pau109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 20 August 2010
Dear Pau109,
First of all thank you for chosing our hotel for your stay in Eindhoven!
I would also like to thank you for the time and efforts to write such a wonderfull review on our hotel and our hotel staff! I will certainly pass your comments on to all staff concerned.
I will discuss your comments on our Food and Beverage with our F&B Manager.
We hope to welcome you again soon!
Best regards,
Kim van Schaaijk
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Geneva
Level Contributor
4 reviews
4 hotel reviews
Reviewed 7 July 2010

Had an excellent three night stay at the Park Plaza Mandarin. Rooms were very modern, fresh and very clean. Decent bath, however not the largest. Staff was very helpful with every question or wish I had. Couldn't say anything better.
Tried the room service, wish served a delicious Asian tenderloin in black pepper sauce with noodles. Breakfast has also plenty of choices.

  • Stayed July 2010, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dirhei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 20 August 2010
Dear Dirhei,
Thank you for your wonderfull review! We are always happy to read such wonderfull reviews on our staff and food and beverage. I will certainly share your review with the housekeeping staff and front office and F&B staff during our next staff meeting.
Thank you for chosing Park Plaza Mandarin Eindhoven! We look forward to welcoming you again.
Best regards,
Kim van Schaaijk
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Malden, NL
Level Contributor
378 reviews
267 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
Reviewed 7 May 2010

I stayed here 3 days on a business trip. The room was fine, comfortable bed, fast internet, and a good desk to work. I didn’t like very much the neighborhood where the hotel is located. That area has seen better times. The only good thing is that there are a lot of restaurants close by, so you don't loose time finding one. I didn’t try breakfast or dinner in the hotel so I cannot comment on that. For a business trip this hotel is perfectly OK, for vacation I probably would prefer a bit more atmosphere.

  • Stayed March 2010, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Mianel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 20 August 2010
Dear Mianel,
Thank you for your positive review on our hotel! I am sorry to read your comment on our neighborhood as we are unfortunately unable to change this.. However there are some plans on its way for restructuring some builds in the area.
If and when you have the time I would like to hear some more on your comments about the hotels' atmosphere.
If and when you come to Eindhoven again, it would be a pleasure to welcome you again in our hotel!
Kind regards,
Kim van Schaaijk
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Southampton, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 25 April 2010

We came to stay in Park Plaza Mandarin Eindhoven on the 14Th April to 17Th April 2010.
On the 18Th April the Icelandic volcano erupted, so on the 17Th April when we were due to go home there were no flights so we asked to stay 2 more nights which we were told we could stay at the original rate. On the 19Th April we were told we had a flight home so we checked out only to discover still no flights. We went back to the hotel to see if we could check back in but were told they had 4 rooms but the rates had doubled. We hadn't taken out insurance so we had to pay ourselves when we explained to the hotel, they couldn't or would not help us.

We left the hotel with our bags and didn't know where to go or what to do, so we went for a coffee where we got talking to a dutch lady called Hellen who said she could help us and let us stay in her house for 2 more days. She also fed us and let us use her Internet to help us get home. On the 21st when we finally got a flight home she took us to the train station. She wouldn't take any money and said she was pleased to help.

What a relief to find someone in Eindhoven with some compassion

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank robertHants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vanSchaaijk, Manager at Park Plaza Eindhoven, responded to this review, 20 August 2010
Dear Mrs RobertsHans,
Thank you for taking the time and effort to write down your review. I am sorry to hear about your experience in our hotel. As we work with rates of the day our rates vary per night. Our weekendrates are indeed somewhat lower than our rates on weeknights. Unfortunately I feel that this has come accross as no compassion. This however is not at all what we are about. Offcourse we are a hotel and a business but in cases as this we allways try and help out as much as possible. Unfortunately this has not been the case in your experience. I would like to apologise for this. I hope that when you read this you will take the time to contact me personally so that we can be given a chance to make this up to you! You can reach me at phonenumber: +31 (0)402146 500. You can be assured that I will discuss the matter within the management and we will undertake appropriate actions. Kind regards, Kim van Schaaijk
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Additional Information about Park Plaza Eindhoven

Property: Park Plaza Eindhoven
Address: Geldropseweg 17, 5611 SC Eindhoven, The Netherlands
Phone Number:
Region: The Netherlands > North Brabant Province > Eindhoven
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eindhoven
#2 Luxury Hotel in Eindhoven
#4 Romantic Hotel in Eindhoven
#4 Family Hotel in Eindhoven
#4 Green Hotel in Eindhoven
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Plaza Eindhoven 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Plaza Eindhoven Hotel Eindhoven
Mandarin Eindhoven
Eindhoven Mandarin
Eindhoven Park Plaza

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