The trouble with getting rave reviews is that guests have great expectations. Everything went well with the booking with Vera sending cheery emails which included incredibly detailed instructions on how to get there. So I was surprised when I arrrived to be ignored by her for three days. I found out later she was sick but an earlier explanation would have been appreciated. Her partner Jasper cheerfully delivered breakfasts, tripping lightly up the windy, steep staircase but little things went awry like dead flowers on arrival, no wine etc. Once on board Vera was incredibly helpful and knowledgable. Then we hit a wall. After five nights on level three I decided to move to the top floor, to experience garret living. However Vera forgot to give me the key. I arrived home at 18.00 to find them both out. I rang every half hour but failed to make contact until two hours later. They finally let me in at 20.30. By that time I was so frozen I developed a sore throat for the following three days. Was there any suggestion of a reduction in the quoted price for that night? No. And when I refused to pay the full price Vera was not happy. As a result I will not go back despite the fact the place is a little gem and I can understand Vera is usually an excellent hostess. (I would like to add that on the final day I was short of cash as had not factored in paying for the taxi. I did however, pay the remaining money during a later visit to Amsterdam).
- Official Description (provided by the hotel):
- A charming and small guesthouse in the heart of Amsterdam. A lovely historic neighborhood, across the street from a square. Modern rooms, each with bath and a french balcony. ... more less
- Reservation Options:
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- Also Known As:
- Eelhouse Hotel Amsterdam
- Eelhouse Bed And Breakfast