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Moh G
Amsterdam, The Netherlands

Great Stay

Review of Hotel2Stay
4.0 of 5 bubblesReviewed 25 Jan 2021
I had a very good experience in this hotel. I booked a room in order to attend an online seminar. The room was spacious enough.
Because it is nearby a train station, until late at night and early in the morning there is some noise from the trains which can disturb light sleepers like me. However, with earplugs - that I bring everywhere - I managed to sleep without any problem.
People at the reception were very friendly.
Date of stay: January 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisette Landman, General Manager at Hotel2Stay, responded to this review
Responded 9 Mar 2021
Dear mohg331,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel! Kind regards, Hotel2Stay Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,348)
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291 - 296 of 2,348 reviews
Reviewed 4 December 2020 via mobile

besides the noisy road far away from the city and disturbance about getting a company authorization in the weekend, Mr Tom Keller , the incompatible -full-of-nonsense-boy refuses to submit our stored data which has been officially requested by our company.
this is a criminal offense.

Date of stay: November 2020
Trip type: Travelled on business
3  Thank Johnell888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisette Landman, General Manager at Hotel2Stay, responded to this reviewResponded 9 March 2021

Dear John Elliot,
Thank you for your review, even though you weren't the guest staying at our hotel. We kindly inform you that when the guest checked in, we asked to present the credit card used for the reservation, this is a normal procedure, especially if it's a company credit card. In every hotel, you need a preauthorization form filled up. This to prevent any fraud. Your colleague didn't have one, so we asked him to contact you and sign the authorization form. We then received very aggressive and uncollaborative answers from your side, but we still let the guest stay in the hotel, kindly asking him to provide the form on Monday, as during the weekend you weren't working. On Monday, we discovered with utmost surprise that the guest had left the hotel earlier than expected, without checking out at the desk. We really hoped we were mistaken about the whole situation, but having the guest left without providing the requested document had of course made us suspicious. After 2 months, we eventually received a chargeback for fraud from your side and we lost the money. Hotel2Stay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2020

Gorgeous apartments, good location 2 minute walk from train station, lovely staff. The apartment was so nice and clean and perfect for our stay, it had everything we needed and more. Definitely recommend these apartments , was my first time visiting Amsterdam and will be back.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank betheneym2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisette Landman, General Manager at Hotel2Stay, responded to this reviewResponded 9 March 2021

Dear betheneym2020,
Thank you for taking the time to give us such a lovely review. It's always a pleasure for us to know that our guests fully enjoyed their stay! We hope we can welcome you back in the near future!
Hotel2Stay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2020

My office has called before we would arrive if anything was needed as it was a corporate stay
The answer was NO

When I arrived I was disturbed all weekend about a confirmation
email in order to confirm his status in our company. Then all would be
fine

The confirmation was sent even out of office hours.

Nevertheless they didn't stop to disturb and mr Thomas Keller threatened that we had leave.
They are completely incapable and amateuristic and don't have a clear policy at all

Date of stay: November 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
4  Thank johnwelliott58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisette Landman, General Manager at Hotel2Stay, responded to this reviewResponded 9 March 2021

Dear John Elliot,
Thank you for this second review, even though you weren't the guest staying at our hotel. We kindly inform you that when the guest checked in, we asked to present the credit card used for the reservation, this is a normal procedure, especially if it's a company credit card. In every hotel, you need a preauthorization form filled up. This to prevent any fraud. Your colleague didn't have one, so we asked him to contact you and sign the authorization form. We then received very aggressive and uncollaborative answers from your side (without any preauthorization form provided), but we still let the guest stay in the hotel, kindly asking him to provide the form on Monday, as during the weekend you weren't working. On Monday, we discovered with utmost surprise that the guest had left the hotel earlier than expected, without checking out at the desk. We really hoped we were mistaken about the whole situation, but having the guest left without providing the requested document had of course made us suspicious. After 2 months, we eventually received a chargeback for fraud from your side and we lost the money, so your "colleague" eventually stayed for free.
We would also like to point out that we didn't receive any call from you prior to check-in, and again, you weren't the guest staying at the hotel.
Hotel2Stay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2020 via mobile

I recommend this hotel especially for those who wants to stay longer. Good price for the standard. You can have nice good equipped kitchen in a room with microwave and dishwasher. Very comfortable beds and good cleanness. Localisation next to Sloterdijk hub (trains, buses, trams and metro).
It's a good choice.

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank Paulina B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisette Landman, General Manager at Hotel2Stay, responded to this reviewResponded 7 October 2020

Dear Paulina B,

We would like to thank you for taking the time to give us such a lovely review!
We hope we can welcome you back in the near future.

Warm Regards,
Eef - Hotel2Stay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2020

We stayed for 2 weeks in January. Before the trip we had read all the reviews and looked into the surrounding environment. One thing people complain about is the train noise, so we made sure to let the front desk know we'd like to be away from the train as much as possible. Therefore, we weren't bothered by the noise at all.

We didn't cook because grocery store is a little way away and the area can be sketchy. We walked to Lidl to get grocery the first day and ended up being stalked and threatened by a stranger. Not the best first day of a vacation. So if you are female and would like to take advantage of the little kitchen, think twice.

The hotel itself is pretty standard. I noticed some spots in the room wasn't the cleanest but acceptable. We only had them clean our room twice during these 2 weeks. The second time they didn't even change our bedding. They did make the bed but the bed itself was dirty with our hair on it and all kinds of dirts brought in from outside. It was disappointing because it felt like they just covered up what needed to be cleaned and thought they could get away with it, very sloppy job.

Everybody at the front desk was friendly and helpful though. And for the price it's really a win, especially when it's so close to the station. Overall I'd say it's a good one if your budget is low.

Room tip: Tell them to put you as away from the train as possible.
Date of stay: January 2020
    • Value
    • Location
    • Service
1  Thank fionacJ642EV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisette Landman, General Manager at Hotel2Stay, responded to this reviewResponded 7 October 2020

Dear fionacJ642EV,

It is a pleasure to learn that you enjoyed your stay with us. On the other hand, your comments about the cleaning have been well noted. We hope we can welcome you back in the future.

Best regards,
Eef - Hotel2Stay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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