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Novotel Amsterdam City
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Reviews (3,024)
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907
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460
124
79
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All reviewsrai stationamstel parkbusiness hotelthe sofa bednice hoteltram and trainbusiness districtattending a conferencefree wifibreakfast buffet istram numberbusiness trippublic transportminute walkcentral stationhotel is locatedexecutive room
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Reviewed 6 May 2014

The staff was very helpful, the rooms clean and the locations were good.The hotel is very big an it is in quiet area veri close to the metro, tram and train station. The rooms are nice and very clean. The hotel is new and it has modern design, much space and it gives you a perfect service

  • Stayed: February 2014, travelled with friends
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Thank apko10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded 8 May 2014

Dear apko10,

Thank you for taking the time to write a positive review on TripAdvisor. I am glad to read you had a nice stay with us. Hopefully we could give you the same experience again in the nearest future!

Best regards,

Remco Groenhuyzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Very convenient to RAI station tram and airport- take the train-10 minutes, Very helpful and informative staff. Very welcoming on arrival. Very pleased with breakfasts-no need for lunch-more time to see Amsterdam. Very pleased with room. Enjoyed reading newspapers over breakfast, Bar staff very friendly as were dining room staff- took time to talk to you .Have stayed in hotels all over the world and would certainly recommend this hotel- staff take time for people they will never see again .Children's activities and swimming not applicable.

Room Tip: Take time to decide what you and don't complain afterwards.
  • Stayed: April 2014, travelled with family
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded 6 May 2014

Dear David M,

Thank you for your positive review on TripAdvisor. This is really appreciated. I am glad to read you had a wonderful stay at Novotel Amsterdam City.

Regarding your comment of children's activities; in the lobby we have a kids corner where you can find a Playstation and games/toys specially for children.

Hopefully we could welcome you back in the nearest future.

Best regards,

Remco Groenhuyzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

A comfortable hotel which is true to the brand.

Staff are friendly - but I noted that at times checkin becomes very over-crowded and busy.

I stayed for a conference, and the convention centre is good. The buffet catering for the conference was of an above average standard.

  • Stayed: May 2014, travelled on business
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1  Thank Albia-Newton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded 6 May 2014

Dear Albia-Newton,

Thank you for your review. Hopefully we could welcome you back in the nearest future!

Best regards,

Remco Groenhuyzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded 6 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 May 2014

The hotel is outskirt of city to reachable in 25 mins by Tram or Metro in 20 mins. 5 mins walk to Tram/Metro station.
Its quite beautiful hotel with all facilities, costly but city is anyway quite costly.
I booked a superior room with double bed, Sofa but was allotted town sharing room. When asked about this, hotel front desk simply wanted to washoff their hands by saying that this is all they have, they dont have any room available in entire hotel except this. Simply hotel wants me to accommodate in lower grade room while charging for higher category. I had to fight with them in middle of night for 15-20 and suddenly a superior room which a booked and paid for appeared.

I don't recommend this hotel because of my bad experience.

  • Stayed: April 2014, travelled as a couple
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1  Thank GauravBansal27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded 6 May 2014

Dear GauravBansal27,

Thank you for taking the time to write a review on TripAdvisor.

I am sorry to read you had a bad experience with one of our employees regarding your reservation. My sincerest apologies for this. I have discussed this with our Front Office Manager to prevent of future occurence.

Dispite your experience, I hope you would give us an other chance in the nearest future.

Best regards,

Remco Groenhuyzen
General Manager

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