We stayed here last week as part of a little trip around Holland. The hotel is lovely and modern, the restaurant was really nice, breakfast buffet was one of the best I have had in a hotel and the staff generally were very helpful. The first night my son was supposed to be sleeping on the sofa bed but he woke in the night complaining his back hurt because the springs in the mattress were sticking into him. I gave up my half of the bed and slept in the sofa bed.
The next morning I was in so much pain with my back, I asked to be moved to another room. I was told they could swap the mattress over. I said this would be acceptable to us and they agreed to swap it over whilst we were out sight seeing. When we returned there was chocolates and sweets left and a note which was a nice touch. The mattress seemed ok. My son slept on it the following night ok meanwhile I slept in the double bed. My husband had complained that it was probably one of the least comfortable beds he had slept on and after a night on that bed with one small flat pillow I could hardly move my neck or back. My son had the spare pillow and I did not feel I could ring down in the early hours and disturb my sons sleep to get extra pillows and so I endured another miserable nights sleep. I did tell the staff member on check out and all they could say was 'oh dear, sorry about that'.
Another negative was the extortionate 22 euro parking fee although the hotel was easily positioned near a tram stop so it was easy to get into the city centre.
I really like the Novotel chain but I haven't slept on a hotel this uncomfortable before even in one of our budget chains.
- Official Description (provided by the hotel):
- The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more less
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- Also Known As:
- Novotel Amsterdam City Hotel Amsterdam
- Accor Amsterdam City
- Amsterdam Novotel