Awful customer service. The sink was damaged after I left the hotel (I'm a mature school teacher who travelled to the city to collect resources from the Jewish quarter for teaching students about the holocaust not a sink smashing hooligan). Within hours of departing they took money over £200 from my bank account without permission to pay for damage I never caused (check the small print on everything including forms signed when you first arrive even if tired and trusting, there is a clause that says they have full access to your account if they require and don't need your consent). They would not provide any proof that replacing the sink cost that extortionate amount of money they just take the whole amount of the money and don't prove it has been spent - the equivalent of robbery and they must love that they can legally do it! I emailed three times to clear the matter up but they only replied once. The hotel isn't awful and the staff are nice to your face but someone else broke the sink and they then claim excessive amounts to repair it. Avoid this hotel they will treat you awfully if there is a problem, worst hotel service in 30 years of travelling. Truly horrendous! Stay anywhere but here. I left early in the morning to catch a flight and there was no staff member at reception to allow me to checkout. There was a sign saying "in emergency press this button" - I obviously didn't press the button because checking out of a hotel isn't an emergency. I dutifully left the key under the hatch to avoid waking people up as is often the case in many hotels. As another way to explain robbing my money they claimed it was common sense to press an emergency button when checking out and implied it was a sign of deception and bad character. I had a lovely time in Amsterdam but since leaving the hotel the endless headache of resolving a problem which was not caused by myself had left me feeling drained, used, abused and totally helpless. If someone offered me a hammock in a tree in Amsterdam I would take it over this hotel and so should you, a hammock won't empty your wallet when you aren't looking by using your bank details you provided without realising.
- Official Description (provided by the hotel):
- Hotel Iris is set in a typical Amsterdam building, just a 15-minute walk from Amsterdam's bustling De Pijp district. Its rooms come with free Wi-Fi. Bike rentals and luggage storage is available and breakfast is served daily. Oosteinde tram stop is a 3-minute walk away, and links to the Rijksmuseum and lively Leidse Square. Dam Square and Amsterdam Central Station are a short ride on tram 16, which stops at the Stadshouderskade, 5 minutes’ walk away. The simply furnished rooms at Hotel Iris come with a private bathroom and a flat-screen TV. ... more less
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