My boyfriend and I booked to stay for 3 nights paying nearly 300€ for a room, as it was our first holiday, online as the photos of the hotel looked very clean, spacious and comfortable. When we arrived there, we learnt truly how pictures can be deceiving as we were given a room that was the same width as the height of an average man with 2 single bed squeezed into it. To get into the bathroom, you had to side shuffle and the blind for the room were very see through meaning whoever was in the back garden could see into our room whether or not they were closed. When we first complained, the receptionist claimed that she could do nothing about the room and that she would simply put a sheet over the two single bed to make it a double, which was impossible as they were 2 different heights and very uncomfortable. After a 2nd complaint on our very first day we were moved to hotel max over the road and were told by the same receptionist because of their mistake we owed them an extra 10€. The second room, despite being on the top floor, was much nicer in size, however the key failed to work 3 times meaning we were locked out and had to keep running back and forth to Iris to complain. Also my boyfriend was badly bitten by bed bugs in the new room, which did get the 10€ fee waived but wasn't taken seriously by the same receptionist.
The staff were unbelievably rude towards us and left us feeling very angry and stressed during the holiday. I wouldn't recommend this hotel to my worst enemy, absolutely appalling service, rooms, hygiene and staff.
- Official Description (provided by the hotel):
- Hotel Iris is set in a typical Amsterdam canal house just a 5-minute walk from the bustling De Pijp district. It is accessible by Tramline 4 or Metro lines 51, 53, 54 to the Weesperplein stop. Its smoke free rooms come with free Wi-Fi, flatscreen TV, safebox and linens/amenities. A hearty breakfast buffet is served daily from 08:00 - 10:30 for 9.50 euro/person. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, Ebookers and HotelsClick so you can book your Iris Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.