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“Top Ten Hotel in Amsterdam? No way...”
Review of citizenM Amsterdam

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citizenM Amsterdam
Ranked #46 of 375 Hotels in Amsterdam
Certificate of Excellence
Reviewed 31 October 2011

My husband and I stayed one night in the CitizenM Amsterdam City Centre in March 2011.
We had to pay 90 € for the room without breakfast,
The hotel is definitely not in the City of Amsterdam. Even though you have a tram station next to the hotel it takes you about 20 minutes to get to the city centre. And... in the night the tram stops its service. The hotel might be good for buisiness travellers as the World Trade Centre is near by, for sightseeing I would definitely not recommend staying there.
Now for the room: Before booking the hotel I read in the reviews and in some travel magazines that the rooms are well designed and that you get so much comfort for your money. Well... I could definitely not agree.
The rooms are tiny (which is okay in Amsterdam) but they aren't well designed at all. The bed is okay even though it's a little uncommon to have only one side to enter it. The shower is really good, the bath products are not.
The real problem in the room is that you have first nearly no space to store your luggage and your wardrobe and second that the toilet is really impossible. I stayed with my husband but really don't need him to be virtually in the toilet with me. The toilet (and also the shower) is in kind of a glass cylinder, its frosted glass but you can easily see through. And you can hear through it...Very inconvenient...
Last not so good thing about the hotel is the bar. The drinks there are very expensive, a small bottle of still water at 2,50 or 3 € is really annoying.

  • Stayed: March 2011, travelled as a couple
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1  Thank mericet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenMhotels, social media citizen at citizenM Amsterdam, responded to this reviewResponded 3 November 2011

Hi “mericet”,

Thank you for sharing your experience here on Trip Advisor and I apologize if we haven’t informed you properly with information as for location and room layout.

As noted on booking channels, our name “citizenM Amsterdam City” does not mention city centre, there is no secret or hidden information here. We are located in the South of the city, which is 6 minutes by train from the airport (+ 3-5 minute walk from the train station), 7 minute tram ride to the city centre (Museum District: Van Gogh, Rijks and Stedelijk Museum), 10 minutes from Leidseplein (main entertainment square). As mentioned, we are located in a residential area where Amsterdammers live, right next to the business district, RAI conference center and World Trade Center buildings are within 3-7 minute walk. Local cafes and restaurants are available nearby but you won’t find a Starbucks in close proximity.

But in Amsterdam, we usually ride bikes, which can be rented nearby.

Comparable to luxurious private jet, the room is functional for a short stay and designed with the best materials. While you can store a large opened suitcase in the drawer under the bed, hangers next to the door accommodates a jacket, jeans and shirt. We focus on the best bed (XL king-size) covered with Luxurious Frette linen, power rain shower and a twist, mood lights and a single device that controls the entire room, from TV and free movies on demand to temperature and blinds. Understand you need to be comfortable with the person sharing the room with, pictures and other reviews here points that too, helping the decision making before making a reservation. We also believe in free wi-fi, Skype phone rates in the rooms and a lobby that is not a typical hotel lobby but large living rooms filled with Vitra furniture – definitely not the traditional.

A bottle of water costs €2, while not supermarket price is definitely not a typical mini-bar hotel price either. The canteenM downstairs is open round the clock, with fresh food and beverages 24/7, convenient for citizens who would like having a breakfast either at 8AM or 8PM.

We are taking your feedback onboard to improve our communication and not creating wrong expectations.

Wish you safe travels,

All the best,
citizenDiego

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2,956 - 2,962 of 5,032 reviews

Reviewed 31 October 2011

Well connected with Tram number 5, almost a metro line but in surface in the south, Although not in the center, the 15 minute trip to the center is relaxing and allows you to have a nice view of the southern part of the city. It is in a residential are very calm, so forget if you want a hotel walking distance from the center.Close to RAI train station as well. which is handful if you come from the airport as you don't need to go to CS.

Hotel is new, clean, good design, we found very good atmosphere, a lot of couples -probably due to the fact that there are only rooms for two and it is a huge double bed, but we also find families with grown up children.

The staff working here were very friendly, very young and managed to talk a considerable number of languages (Italian, French, Spanish, English and French of course....) We appreciated free wifi and the apple computers in the entrance, 2m*2m bed, nice rain-shower, free movies on demand.

The room is small as you can see from their website, but has everything. To gain control of the remote control which controls TV, lights, curtains and temperature could take some time if you are not good friends with technology

The only minor problem was the heating, definitively in our room we did not have the 23 degrees indicated in the display, but wasn-'t cold either.


A littel bit overprice, but I think Amsterdam has no great deals and it was before a long weekend.
Either we did not have neighbours or it is extremely well isolated from inside and outside noise.

Room Tip: I believe all rooms are the same size, 14 sq meters.
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  • Stayed: October 2011, travelled as a couple
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Thank Paponidas_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

I stayed at the citizenM Amsterdam City with my boyfriend for 2 nights while we were on vacation in Amsterdam. It is unlike any hotel I'd ever been to - very modern and very unique, and we enjoyed our experience. Upon walking into the lobby you can tell this is anything but the typical American hotel, but it is a clean, bright, modern atmosphere. Some of the features that the website makes a big deal of, like the mood lighting and such, were definitely cool, but not necessarily the thing that would bring us back to this hotel. What we did really like was that the staff were very friendly and very helpful, the place as a whole and our individual room were very clean, the bed was very large and very comfortable (especially considering that a "double" bed in most European hotels is two twin beds pushed next to each other), and we thought it was in a very good location as far as sightseeing - removed from the city center just enough so that it was quiet, but just a step off of the 5 rail line which made it a short and incredibly easy way to access all the action of the city. We would recommend this hotel for business travelers (because of its proximity to the business district) and those vacationing in the city (because of the easy access to public transportation), and I would definitely stay there again.

  • Stayed: October 2011, travelled as a couple
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Thank katiebart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Had a great stay at Citizen M. Small but trendy rooms.
Great relaxing after doing a shopping marathon, lying in the huge bed, controlling the lights, tv and the blinds with the moodpad.
Located outside the city centre, but only 1 minute from tram 5.
Had some problems with my room key, and i thought the breakfast wasn't the greatest, but then again.... Amsterdam has 45652 places to have breakfast!

Room Tip: Start the day with a good take away coffee but have breakfast in Amsterdam centre!
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  • Stayed: October 2011, travelled as a couple
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Thank Stefan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Citizen M is a very clever concept of hotels that are aimed at a design-conscious, but also budget-savvy, international travellers.

The rooms are very small and to be honest, probably best suited to solo travellers. I was staying with my partner and we found it to be a little cozy for our tastes, particularly because the bathroom is in the main living area. But we were only there for one night so it was fine - any longer may have tested our relationship a little!

Free wi-fi is welcomed, the hotel says "because charging for internet makes about as much sense as a giraffe on a bicycle". This is an indication of their cheeky attitude.

Really clever self-serve kiosks make check-in/out a breeze. The staff are great and obviously love their jobs, and the food at the cafeteria is well-priced and tasty. Location is really convenient for access to Schipol airport and a 10 minute tram ride from the centre of Amsterdam.

Overall, I highly recommend, especially for this price, and would happily stay again.

  • Stayed: October 2011, travelled as a couple
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Thank traffjudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2011

The Citizen M City, not to be confused with the airport one, is a great place to stay at. Hip and cool rooms and surroundings topped off with great service and convenient amenities. The rooms are like in a space station, with capsules for a shower and WC. The check in and out are self-service, if you don’t have any funny letters in your name it is very convenient and easy to use. The location is a bit out of the city center but just around the corner, is the number 5 tram that takes you directly to the museum district, bar district and down town. Access to the airport is also very convenient as its only one stop away from Schipol Airport on the metro. If in Amsterdam you must try out this hotel, it’s a bit of adifferent hotel experience then usual but very nice.

  • Stayed: October 2011, travelled with friends
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Thank Hreinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2011

The location of the hotel is good, it's not located in the direct city center of Amsterdam. This is no problem at all because tram 5 stops just in front of the hotel. There is no noise and you can have a good night rest. The check in goes very smoothly, 6pc's available and there is always somebody to help you. Friendly staff, very open comunication with the guests. The room is very basic but nice looking with a huge bed (I wish we could have taken it home ;)). Domotic in the room was working good, lovely wake up call on the tv with a nice "birdy sound". Also very nice that the bar is open 24hours. Breakfast was good! We had a lovely stay and would definitely return to a Citizen hotel, we loved the concept!

Room Tip: Take a garden view room
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  • Stayed: October 2011, travelled as a couple
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Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM Amsterdam

Address: Prinses Irenestraat 30, 1077 WX Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Amsterdam
#25 Romantic Hotel in Amsterdam
#32 Best Value Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
Price Range: £78 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM Amsterdam 4*
Number of rooms: 215
Official Description (provided by the hotel):
Located in Amsterdam on Prinses Irenestraat just ten minutes from city center, citizenM Amsterdam boasts 215 luxuriously appointed rooms at an affordable rate. A perfect spot for a cultural excursion or quick business trip, enjoy free Wi-Fi in the entire hotel, 24/7 on-site dining and cocktailing at canteenM, contemporary living rooms decked out in iconic Vitra furniture and a prolific MENDO library collection. Be sure to try out the hi-tech MoodPad tablet to control your room amenities like mood lighting and temperature, power rain shower, or sprawl out on the XL king-size bed with upscale Italian linens. ... more   less 
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Also Known As:
Citizenm Amsterdam City Hotel Amsterdam
Citizenm Hotel Amsterdam

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