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citizenM Amsterdam
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Reviews (5,187)
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All reviewscitizen mfree moviesmood lightingshower and toiletmood padremote controlzuid stationtram stopcity centrerooms are smallhuge bedfrosted glassgreat concepton demandhour barfunky hotelnumber tram
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3,082 - 3,087 of 5,187 reviews
Reviewed 1 November 2011

My girfriend and I are just back from a three night stay at the CitizenM Amsterdam City and to sum this hotel up in one word.....superb. From the ease of check in and the attentiveness of the staff this would be one of the finest hotels we have ever stayed in.

The hotel is a 5 minte walk from Amsterdam Zuid Station and a tram stop across the road from the hotel makes it a perfect location to explore the beautiful city of Amsterdam. The number 5 tram takes you from the hotel to Leidseplein in about 7 minutes or Dam Square in 15 minutes. If you're there for a few days I would recommend a 72 hour public transport pass that can be bought from the big silver machines at Zuid station for €15.50.

Check in and check out was a breeze and is all self service with staff members there to help. The bedroom was beautiful and had a huge wall to wall bed. We really enjoyed the uniqueness of the rooms with the shower and toliet contained in seperate pod's within the room. The free on demand movies were a great feature as well. Superb wi-fi as well.

The staff at the hotel couldn't have been more polite or helpful. Service always with a smile which is sadly lacking from many other hotels.

We never had breakfast in the hotel. Instead we went to Bagels & Beans which was a five minute walk from the hotel. When you leave the main exit of the hotel turn right and walk to the end of the road and you will find it across the road. Two hot BTL bagels and 2 bottles of pure apple juice for €14.60.

Overall I would highly recommend this hotel. Looking forward to visiting again soon. Thanks to CitizenM and their wonderful staff.

  • Stayed: October 2011, travelled as a couple
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2  Thank harry180702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

We stayed in the hotel for two nights in October. Our stay went as planned, and the staff was very friendly, although the coolness of their every single remark sometimes went overboard, but you can forgive that considering that's the name of the game at CitizenM. The hotel is conveniently located if you need to access the Schiphol airport, as the Amsterdam Zuid train station is just a stop from there, and a short walk from the hotel. The restaurant Fidelio a few blocks away serves delicious food, although many of the "citizens" seem to have found the place based on two dinners there. The bed is just huge and pillows and blankets are top class. Transport to the City, Pijp or other parts of town is easy and quick.

Going into our personal experience (and hopefully allowing for a little bit of heresy among all the loyal praise previously written here), the hotel left us fairly cold. This despite the fact that the lobby is furnished with design classics (and geniune, expensive ones they are) and although they have some advanced tech tricks installed everywhere. What caused most irritation right from the start was that they position themselves above normal hotels that cater for "ordinary tourists", being a home for a global tribe of travellers who are somehow smarter in their travels and especially hotel selections than your average Joe. For us, this soon started to feel as calculated as it probably is. It did not take away the fact that their rooms are plain tiny and have very little warmth or coziness of any sort.

Controlling everything with an RC does not add any comfort, either, after a few minutes of fooling around with the device. Quite the contrary, finding optimal lighting for various situations turned out to be difficult (going in the toilet during night while sleeping with a partner was a mess as you had to light up the entire room). Another thing was that their breakfast deal could be more flexible: you cannot get the cheaper pre-book option for just one morning, but either take it or leave it for the entire stay, since the "system" has been programmed so according to a staff "ambassador". But to be fair, if you ditch the hype it is an ok hotel as long as you don't expect the comfort of a four-star hotel - or pay for one.

  • Stayed: October 2011, travelled as a couple
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2  Thank Henri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

My husband and I stayed one night in the CitizenM Amsterdam City Centre in March 2011.
We had to pay 90 € for the room without breakfast,
The hotel is definitely not in the City of Amsterdam. Even though you have a tram station next to the hotel it takes you about 20 minutes to get to the city centre. And... in the night the tram stops its service. The hotel might be good for buisiness travellers as the World Trade Centre is near by, for sightseeing I would definitely not recommend staying there.
Now for the room: Before booking the hotel I read in the reviews and in some travel magazines that the rooms are well designed and that you get so much comfort for your money. Well... I could definitely not agree.
The rooms are tiny (which is okay in Amsterdam) but they aren't well designed at all. The bed is okay even though it's a little uncommon to have only one side to enter it. The shower is really good, the bath products are not.
The real problem in the room is that you have first nearly no space to store your luggage and your wardrobe and second that the toilet is really impossible. I stayed with my husband but really don't need him to be virtually in the toilet with me. The toilet (and also the shower) is in kind of a glass cylinder, its frosted glass but you can easily see through. And you can hear through it...Very inconvenient...
Last not so good thing about the hotel is the bar. The drinks there are very expensive, a small bottle of still water at 2,50 or 3 € is really annoying.

  • Stayed: March 2011, travelled as a couple
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1  Thank mericet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenMhotels, social media citizen at citizenM Amsterdam, responded to this reviewResponded 3 November 2011

Hi “mericet”,

Thank you for sharing your experience here on Trip Advisor and I apologize if we haven’t informed you properly with information as for location and room layout.

As noted on booking channels, our name “citizenM Amsterdam City” does not mention city centre, there is no secret or hidden information here. We are located in the South of the city, which is 6 minutes by train from the airport (+ 3-5 minute walk from the train station), 7 minute tram ride to the city centre (Museum District: Van Gogh, Rijks and Stedelijk Museum), 10 minutes from Leidseplein (main entertainment square). As mentioned, we are located in a residential area where Amsterdammers live, right next to the business district, RAI conference center and World Trade Center buildings are within 3-7 minute walk. Local cafes and restaurants are available nearby but you won’t find a Starbucks in close proximity.

But in Amsterdam, we usually ride bikes, which can be rented nearby.

Comparable to luxurious private jet, the room is functional for a short stay and designed with the best materials. While you can store a large opened suitcase in the drawer under the bed, hangers next to the door accommodates a jacket, jeans and shirt. We focus on the best bed (XL king-size) covered with Luxurious Frette linen, power rain shower and a twist, mood lights and a single device that controls the entire room, from TV and free movies on demand to temperature and blinds. Understand you need to be comfortable with the person sharing the room with, pictures and other reviews here points that too, helping the decision making before making a reservation. We also believe in free wi-fi, Skype phone rates in the rooms and a lobby that is not a typical hotel lobby but large living rooms filled with Vitra furniture – definitely not the traditional.

A bottle of water costs €2, while not supermarket price is definitely not a typical mini-bar hotel price either. The canteenM downstairs is open round the clock, with fresh food and beverages 24/7, convenient for citizens who would like having a breakfast either at 8AM or 8PM.

We are taking your feedback onboard to improve our communication and not creating wrong expectations.

Wish you safe travels,

All the best,
citizenDiego

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2011

Well connected with Tram number 5, almost a metro line but in surface in the south, Although not in the center, the 15 minute trip to the center is relaxing and allows you to have a nice view of the southern part of the city. It is in a residential are very calm, so forget if you want a hotel walking distance from the center.Close to RAI train station as well. which is handful if you come from the airport as you don't need to go to CS.

Hotel is new, clean, good design, we found very good atmosphere, a lot of couples -probably due to the fact that there are only rooms for two and it is a huge double bed, but we also find families with grown up children.

The staff working here were very friendly, very young and managed to talk a considerable number of languages (Italian, French, Spanish, English and French of course....) We appreciated free wifi and the apple computers in the entrance, 2m*2m bed, nice rain-shower, free movies on demand.

The room is small as you can see from their website, but has everything. To gain control of the remote control which controls TV, lights, curtains and temperature could take some time if you are not good friends with technology

The only minor problem was the heating, definitively in our room we did not have the 23 degrees indicated in the display, but wasn-'t cold either.


A littel bit overprice, but I think Amsterdam has no great deals and it was before a long weekend.
Either we did not have neighbours or it is extremely well isolated from inside and outside noise.

Room Tip: I believe all rooms are the same size, 14 sq meters.
  • Stayed: October 2011, travelled as a couple
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Thank Paponidas_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

I stayed at the citizenM Amsterdam City with my boyfriend for 2 nights while we were on vacation in Amsterdam. It is unlike any hotel I'd ever been to - very modern and very unique, and we enjoyed our experience. Upon walking into the lobby you can tell this is anything but the typical American hotel, but it is a clean, bright, modern atmosphere. Some of the features that the website makes a big deal of, like the mood lighting and such, were definitely cool, but not necessarily the thing that would bring us back to this hotel. What we did really like was that the staff were very friendly and very helpful, the place as a whole and our individual room were very clean, the bed was very large and very comfortable (especially considering that a "double" bed in most European hotels is two twin beds pushed next to each other), and we thought it was in a very good location as far as sightseeing - removed from the city center just enough so that it was quiet, but just a step off of the 5 rail line which made it a short and incredibly easy way to access all the action of the city. We would recommend this hotel for business travelers (because of its proximity to the business district) and those vacationing in the city (because of the easy access to public transportation), and I would definitely stay there again.

  • Stayed: October 2011, travelled as a couple
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Thank katiebart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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