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“Amazing Hotel!”
Review of citizenM Amsterdam

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citizenM Amsterdam
Ranked #36 of 368 Hotels in Amsterdam
Certificate of Excellence
Northleach, United Kingdom
Level 6 Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Amazing Hotel!”
Reviewed 12 July 2012

We stayed at this hotel for 2 nights on the 7th & 8th July for the Madonna concert. My first impression was how trendy it was and how friendly the staff were. The rooms are small, like little pods but very clean and nothing like I've ever experienced before. There is just a curtain separating the bed from the toilet and shower so if you like total privacy and not very familiar with the person you're sharing the room with you're probably better off having a room of your own. The hotel is in a quiet area yet only a ride away from Schipol airport and the city. The bar is also open 24/7 which was a bonus as we arrived back late from the concert so we could get a late drink. The food was also delicious and not too expensive. I would definitely recommend it and would stay here again if I visit Amsterdam.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MissChampers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Knesselare, Belgium
Level 4 Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 July 2012

Stayed here for only one night and had a great experience. The room is all about sleeping and taking a shower. Nothing more. But what do you need more when you're in a city like Amsterdam? Rooms are very clean. The lobby is open, clean, fresh, modern and full of my fav furniture! Check in is easy, the bar & take-a-way food good. Staff was friendly and helpful! I hope CitizenM will open a hotel in all cities I want to visit in the future!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DavyVermeire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 July 2012

Spent 2 nights in this fab modern hotel. 5 mins walk from Amsterdam South train station & handy for trams in to city centre. Located in a lovely part of the city, we enjoyed a stroll in to or from town. The hotel was equipped with all that would be expected, room was well designed & quirky. Would stay in this or other Citizen M hotels again.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebeccaD80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 July 2012

Stayed there for 4 nights attending a conference at the RAI. It's a great location for that , only a short pleasant 10 minute walk through the park. The room is odd, and you have to walk between both to get to the bed. It's fine for a single person but if you're staying there with someone you will need to know each other well. Or else you will get to. The bed is comfy and the room clean. They have one remote control that handles tv, lights, blinds temperature etc which is all great until it stops working. Which mine did every night. Several times. And it would take 10 minutes to reboot. All in all I would stay there again but it not a hotel for relaxing in, it's really functional.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mach3blackbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randstad
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 July 2012

Unique concept based on pre-fab containers. Fantastic bed and bedddings; handy self service restaurant and stylish lounge. Beware: for your very short stays only!

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank fambuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2012

"Yes", it has really cool gadgets, a touch-screen remote that controls everything from shades to room lighting of different colors and a TV. There's a rain-shower and a "King size" bed. A cool and modern decor, etc.
However, whoever designed the rooms, probably did not actually spend a single night in them (the rooms are all identical I was told).
Lets see, where to start?
You walk into a "room" and the first thing you see is a toilet. Yes, it can be enclosed with a round glass door, but if you do, your knees and head will ache for a while. There's a shower, again in the middle of the room, which works only if you close the doors just at the right angle. The water doesn't quite run down the drain, leaving big puddles around. Next to the toilet and the bed, there's a tiny round pedestal sink. Very shallow so the water will certainly run off to the floor. And WHY would you not put a mirror in front of it??? Why do I need to turn and lean sideways to shave? The bed is certainly "king sized", but - it is surrounded on all sides but one by the walls of the room (this should give you an idea of the size of the room).
Now, this is a hotel - right? WHY would you not put a closet, a shelve - anything where you could place your close? Granted, the rooms are small - but maybe at some expense to style, a few shelves would be nice? There's a knob next to the door with 3 hangers - but if you use them all, you'll have a difficult time opening the front door. I needed spend a week in Amsterdam and move on to another destination. So basically lived out of a suitcase! I've stayed in smaller rooms before, but somehow they managed to be more comfortable.
Other thoughts: the self-registration system was not working. I don't meant it was "down" - I mean the user experience was terrible, so everyone checking in needed help - as a result, check-in/check-out was taking way more time then needed. Had trouble with hotel finding my reservation that was booked with online broker. Some folks were being turned away because their rooms were given away (it was a busy time).
On the plus side (and really the only one) - the staff was really nice and tried to be very helpful and polite. Still - I will never go back there again - even for one night.

  • Stayed June 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, at citizenM Amsterdam, responded to this review, 9 July 2012
Hi "Bob S",

We didn't live up to your expectations, I feel sorry for it.

Although I can understand you might not have liked the design of the room, I apologize that check-in took longer than expected, the process is designed to take no longer than 2 minutes and your case was an exception to the rule. I also apologize that the water of the shower didn't drain well. This is not our standard.

Our rooms designed to offer a comfortable short stay. An open suitcase fit in the large drawer under the bed and table can be used for a notebook & personal belongings. Like other citizens, we love sleeping in a great bed covered with luxurious linen and large comfy pillows, reflected on other reviews here, but I perfectly understand design decisions won’t satisfy everyone. To help the decision making before booking a stay here, we openly share information and pictures about our hotel and room, as well as like communicating with anyone reaching out to us, either via email, phone, or on social media channels.

citizenM is the result of luxury where it counts; at an affordable rate. I apologize again that you did not experience all features at its best. Staying with us again, please contact me directly and I will make it up for you.

Thanks,
citizenDiego
@citizenM.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 7 July 2012

A beautifully designed hotel where you will have the best nights sleep ever! Light up showers are incredible and free wifi access & movies are great add ons! Great location for hopping onto trams into central. Very kind and warm staff who are always there to help with a smile. Will stay at this hotel again and all over the world. A must stay! :)

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Hollie228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM Amsterdam

Property: citizenM Amsterdam
Address: Prinses Irenestraat 30, 1077 WX Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Amsterdam
#23 Best Value Hotel in Amsterdam
#25 Romantic Hotel in Amsterdam
#29 Family Hotel in Amsterdam
#30 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): ££
Hotel Class:4 star — citizenM Amsterdam 4*
Number of rooms: 215
Official Description (provided by the hotel):
Located in Amsterdam on Prinses Irenestraat just ten minutes from city center, citizenM Amsterdam boasts 215 luxuriously appointed rooms at an affordable rate. A perfect spot for a cultural excursion or quick business trip, enjoy free Wi-Fi in the entire hotel, 24/7 on-site dining and cocktailing at canteenM, contemporary living rooms decked out in iconic Vitra furniture and a prolific MENDO library collection. Be sure to try out the hi-tech MoodPad tablet to control your room amenities like mood lighting and temperature, power rain shower, or sprawl out on the XL king-size bed with upscale Italian linens. ... more   less 
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Also Known As:
Citizenm Amsterdam City Hotel Amsterdam
Citizenm Hotel Amsterdam

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