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“A different sort of hotel”
Review of citizenM Amsterdam

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citizenM Amsterdam
Ranked #42 of 372 Hotels in Amsterdam
Certificate of Excellence
Reviewed 24 January 2014

My partner and I stayed in this hotel last weekend, and felt like the hotel itself was a really key part of the fun that we had in Amsterdam. This hotel is different, certainly not your identikit corporate hotel, and yet offered good comfort.

The room itself was a great example of maximising the space available. As has been mentioned in other reviews, the style of the bathroom means that you don't get much privacy- so make sure you get your own room if you're not comfortable with a companion seeing your bathroom habits. The beds however, and the multimedia style of the room certainly compensate for this. Huge, square beds with international TVs and free movies.

The rest of the hotel was very stylish and must have received a lot of investment. CitizenM has the kind of hotel bar where you can actually enjoy your surroundings, a rarity. The staff were very helpful and were good to chat to about the local area.

As has been mentioned the hotel itself isn't central, however there are excellent transport links. The 5 tram goes from the hotel to Amsterdam Central through all of the key stops- museumplein, Keizersgracht etc. The links to the airport are also ideal- one stop from the nearby Amsterdam Zuid station. Overall this means that the location is pretty ideal.

We had a great weekend, and will definitely be back to stay in CitizenM.

Room Tip: The staff here recommended a garden view, high floor room to minimise noise- we had no problems with...
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  • Stayed: January 2014, travelled as a couple
    • Value
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Thank JessFlat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 January 2014

I stayed at the Citizen M for my final night in Amsterdam. I have never stayed here before and was amazed at how this place works. Once you walk in, you are greeted by the staff. They begin walking you through the process, which is nearly 100% automated. You just use the kiosk to check in and gain your room card. From there, your room card gives you access to all the amenities and food. The rooms are modern but compact and very clean. I had a king sized bed that was a very comfortable rest. I took the option to prepay my breakfast upon check in. The food here is mainly snacks but they did have a meal prepared for the night for 12 euro. Food was decent. This is an interesting experience that one should try and I would bet younwill stay here again. Location is very convenient to Schipol. I will stay here again on my next visit. No pool or fitness center here though.

  • Stayed: January 2014, travelled on business
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1  Thank DePassiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

My last review was harsh, but I felt fair, but I believe that second chances are deserved. My second visit was a vast improvement on my first, and this allowed me to experience and enjoy the many excellent features of this hotel.

It was better because the staff were far more focused on my needs rather than on their own image/hype (as was the case before), and for this reason they laid the foundation for a fantastic customer experience. So well done to the 'Ambassadors', and in no particular order here's what I loved:

1. Free and powerful wifi throughout.
2. Lots of power outlets throughout - including a dedicated area for international power outlets if you forget your adaptor.
3. Lots of space to work - table based/comfortable chair based .... your call. It means you don't have to be stuck in your room if you have a lot of work to do.
4. Good central bar and food station - useful if you have a lot of work to do (see '3') whatever the hour.
5. Staff who care (really pleased about this - big and positive change).
6. Brilliant picture by the lift (too rude to explain here!).
7. Free movies.
8. UK TV channels (BBC 1 and 2 - I'm biased).
9. 3 minutes walk from the Amsterdam Zuid station - perfect for train connections to Schipol and to the rest of the Netherlands, and on the Metro 51 line to deliver you into central Amsterdam within 10-15 minutes.
10. Ruthlessly clean.
11. Very close to local restauarants (e.g. Wagamama).
12. Very comfortable mattress.

The room is funky, with pod-based toilet and shower facilities, but it all works.

Don't waste money on a taxi from Schipol. Get the train to Amsterdam Zuid (8 minutes). Leave via the Zuidplein (not Mahlerplein) entrance.

Ask for a Garden View room (slightly quieter).

I take issue with the claim about it's central location (see '9' above), but central Amsterdam is easy to get to and should only be one part of your Dutch experience. Train connections to the rest of the Netherlands are way superior from Amsterdam Zuid than Amsterdam Centraal.

Finally, I was here for business, and the hotel supports the needs of the business traveller. But I bet it's so much better for the traveller/tourist.

  • Stayed: January 2014, travelled on business
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2  Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

Best sleep I have ever had in an hotel. Run. Don't walk.

The self check-in is quick and easy. The lobby and sidewalk surrounding the building can be crowded with young hotel guests, and the elevators were busy. The drinks and food in the bar area are expensive, but convenient (makes sense). The doors to the rooms can be tricky. You have to not mind using the bathroom in front of your significant other/roommate. You must also love sleeping better than you have slept in weeks. The bed--so comfy. Total blackout curtain panel thing. I would stay at another citizen m or this one again, no hesitation. Great value for the money, and despite the hotel's overall busy-ness and young demographics, I can't even get over how well I slept and for such a great price.

Last thought: tram from centraal station was easy enough. Never waited long at the stop. Quiet, safe neighborhood.

Did I mention the best sleep of my two week trip??

Stayed: August 2013, travelled as a couple
1  Thank anothermrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014 via mobile

You arrive and you can self checkin. Everything is included in price. Room, wifi, call.... (Yes including international calls, yes I even had to ask 4 times).

The room was different. The was a big bed at the end of the room. And clear glass pod for the shower and another for the toilet. So definitely for single people or couples who kind to see;)

The whole room was controlled by one remote. The curtains, the mood lighting, the tv, the everything.

Downstairs the food was served like a checkout in a supermarket. Everything was in vending machines.

That was a little disappointing.

Stayed: April 2013, travelled on business
Thank Paren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

It's the 2nd CitizenM i've stayed and the high standards is the same. Very friendly staff, great features in the hotel such as wifi everywhere and great room. Would only recomend them bike renting, that would be perfect. Definitely nr 1 choice in Amsterdam.

Room Tip: rooms with view to garden seem nicer.
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AntonioSilva1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Stayed here for NYE for three nights, such a lovely hotel, very modern, the room is amazing, being the shower and bed, the toilet is very loud haha, all adds to the fun though!
The staff are lovely and I think it is considerably priced. You can lounge around the lobby all day and still feel comfortable.
Can't rate fitness centre as did not use it - wasn't aware there was one?
Will def stay here again. Tram stop is literally outside, directly goes into the centre and takes 15 minutes

  • Stayed: December 2013, travelled as a couple
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1  Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM Amsterdam

Address: Prinses Irenestraat 30, 1077 WX Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Amsterdam
#25 Romantic Hotel in Amsterdam
#29 Family Hotel in Amsterdam
#32 Best Value Hotel in Amsterdam
#33 Luxury Hotel in Amsterdam
Price Range: £97 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM Amsterdam 4*
Number of rooms: 215
Official Description (provided by the hotel):
Located in Amsterdam on Prinses Irenestraat just ten minutes from city center, citizenM Amsterdam boasts 215 luxuriously appointed rooms at an affordable rate. A perfect spot for a cultural excursion or quick business trip, enjoy free Wi-Fi in the entire hotel, 24/7 on-site dining and cocktailing at canteenM, contemporary living rooms decked out in iconic Vitra furniture and a prolific MENDO library collection. Be sure to try out the hi-tech MoodPad tablet to control your room amenities like mood lighting and temperature, power rain shower, or sprawl out on the XL king-size bed with upscale Italian linens. ... more   less 
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Also Known As:
Citizenm Amsterdam City Hotel Amsterdam
Citizenm Hotel Amsterdam

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