I can't believe the good reviews this place has gotten. Maybe we hit them on a bad day. We got there just on time, around 9:30, and the manager was about to leave. He stayed to rent us our bikes, but answered every question very curtly, had NO maps, and failed to check before he ran out as to whether our bikes worked. And they did not. My seat was way too high. Once we figured out how to adjust it, I then discovered that the brakes were very, very stiff, and that I could not reliably ride the bike. The guy had left, and although there was a note with a number where he could be reached, that number was not working. We went to the parking attendant and up to the hotel, and no one knew how to reach him. Another couple showed up to rent bikes, and they also had to wait. Finally after about 30 minutes, the guy returned. He didn't even apologize---just said he had to go help another customer. He did finally find a bike that worked for me, and so we left for the day. When we returned at 4:15, no one was there again to take the bikes back. We locked them up and left.
DO NOT USE THIS PLACE. There are tons of places to rent bikes all over the city. I am sure their bikes are better and their service has to be better.
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