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Apollo Hotel Amsterdam, a Tribute portfolio
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Reviews (1,920)
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922 - 927 of 1,923 reviews
Reviewed 20 April 2014

Terrible hotel, I wouldn't recommend anyone to stay here.

The first problem occurs right after we arrived to the airport - day before I emailed the hotel and asked for the transfer to the hotel, and they answered that they don't do reservations, I must wait to the minibus of the hotel on the "hotels transfer point" and it will take us. So we waited almost 50 minutes but it not arrived, so we had to take a train, a tram and 10 minutes walk to get to the hotel.
When I told about this to the reception girl she said that they will check this case, but nobody apologized or suggested any compensation.

Our room was definitely not what we saw on hotel's pictures - very old furniture, one
nightstand's shelve was missing, the room was dirty and old. This is not a room in the 4* hotel, we were stayed in different hotel - 3, 4 and 5 stars, but this room was worse than all 3* rooms we saw.

The bath in the bathroom had a leakage so after I had bath all the floor was full of water.
When we returned to the room on the second day we found out that one of the glasses was missing - the cleaning lady took the dirty one and didn't replace it with the new.
Also the next day the cleaning lady put only one big towel instead of two.

  • Stayed: April 2014, travelled as a couple
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Thank ele4eg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApolloAmsterdam, General Manager at Apollo Hotel Amsterdam, a Tribute portfolio, responded to this reviewResponded 23 April 2014

Dear madam,

I really appreciate you taking the time to write a review about your stay in the Wyndham Apollo Hotel Amsterdam.

We offer a free shuttle bus that will bring you from Schiphol Airport via World Trade Centre to the Wyndham Apollo Hotel. The ride from the airport to the hotel is indeed upon availability and cannot be reserved. The shuttle departs from bus stop A9, which is the bus stop for all hotel shuttle busses. Our shuttle will drive six times a day, only during the week from Monday till Friday.

I am extremely sorry for not being able to enjoy the benefits of our shuttle bus and the inconvenience this has caused you as a result. This is not the level of service that we try to offer, so I appreciate your feedback so I know what areas of improvement we have to work on.

The Wyndham Apollo Hotel Amsterdam offers different types of rooms with different views and styles. When you have checked into a room which is not meeting up your expectations we can always see if other rooms are available.

Your clear explained comments for improving have been highly noted and are discussed and directly improved where possible.

Please accept our apologies for the inconvenience you had during your stay in our hotel. We hope that we may welcome you again in the Wyndham Apollo Hotel Amsterdam!

Kind regards,

Imre Heijboer- General Manager
Wyndham Apollo Hotel Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ApolloAmsterdam, General Manager at Apollo Hotel Amsterdam, a Tribute portfolio, responded to this reviewResponded 23 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 April 2014

My husband and I satyed 4 nights at the beginning of April and upon our arrival were given a complimentary upgrade to an executive suite overlooking the canal. We found the room to be excellent, with all the amenities we needed and the bed was super comfortable, in fact my husband said it was the best bed he'd ever slept in, in a hotel! The staff were so friendly and helpful and the general feeling in the hotel was always warm and welcoming. The location was ideal, slightly away from the centre, so very peaceful, yet only a 10 minute tram ride away from the hustle bustle of the town. The tram stop was about a 5 -7 minute walk, a very pleasant walk along the canal to Apololaan stop. The only very minor complaint we had was with regard to the shower in the bathroom. It was positioned along the long length of the bath and f you did not get the angle quite right, water went all over the floor as there was only a panel to stop the water escaping rather than a curtain. On the first morning, we had a mini flood in the bathroom and I had to use all the towels to mop it up! Despite that, we would definitely stay at this hotel again and we definitely recommend it to others.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
5  Thank Annabella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApolloAmsterdam, General Manager at Apollo Hotel Amsterdam, a Tribute portfolio, responded to this reviewResponded 23 April 2014

Dear Annabella,

Thank you very much for taking the time to write this wonderful review. It is much appreciated!

Also, thank you for bringing the points with regards to the shower to our attention, we will share your remarks in our management team and will take steps to make improvements.

We sincerely hope to welcome you back soon.

Kind regards,

Imre Heijboer – General Manager
Wyndham Apollo Hotel Amsterdam

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A TripAdvisor Member
14
Reviewed 17 April 2014 via mobile

Stayed here for 4 nights at the beginning of April. All of the receptionists were extremely friendly and nothing was too much trouble for them. The info they provided about getting around Amsterdam was perfect.
Our room was spacious and clean, nothing to fault. If I was to complain about one thing it would be the price of drinks etc, however, I found Amsterdam to be quite expensive all together not just the hotel. I would definitely recommend this hotel to couples or families wanting to experience Amsterdam without being in the thick of it.

Stayed: April 2014, travelled with friends
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApolloAmsterdam, General Manager at Apollo Hotel Amsterdam, a Tribute portfolio, responded to this reviewResponded 23 April 2014

Dear sir/madam,

Thank you so much for all of your beautiful compliments about our hotel. It is a great pleasure to read that you enjoyed your visit to the Wyndham Apollo Hotel Amsterdam.

We definitely hope to welcome you back in our hotel so we can assist you again in making your journey a success.

Kind regards,

Imre Heijboer – General Manager
Wyndham Apollo Hotel Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Stayed here 4 nights. Very friendly and helpful staff.
Nice sized room with two comfy chairs, desk with chair, safe, minibar, big wardrobe. Bathroom with regular amenities and hairdryer. Clean and fresh. No noise.

Walking distance from city center - I see some people mention 45 minutes, I would estimate less. Tram is not far and will take you to the center even quicker. You can easily walk to Rijksmuseum and the Van Gogh museum. About 10 minutes walk to the very popular De Pijp area with lots of restaurants, a market, theatres, jazz clubs etc. The hotel is even closer to cozy, small bars like Gambrinus and an awesome music pub called CC, where there's live music every night from around 9-9.30pm. The style of music varies every day, so here you can see brazilian bands one day and a garage rock band the next.

The hotel has a business center with laptops and internet, free wifi in the room, free shuttle from the airport (check online for schedule, the buses do not run late in the evening) and shuttle for 7 euros back to the airport (takes about 20 minutes)

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank sho011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ApolloAmsterdam, General Manager at Apollo Hotel Amsterdam, a Tribute portfolio, responded to this reviewResponded 23 April 2014

Dear sir/madam,

What a pleasure to read your review of your recent stay with us.
Thank you so much for summing up some of the amenities our hotel has to offer.

I am very happy to read that you have enjoyed your stay with us and we sincerely hope to welcome you back soon.

Kind regards,

Imre Heijboer – General Manager
Wyndham Apolo Hotel Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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