I asked the staff for help in finding a pharmacy that was open on Easter Monday morning, after having been sent to a one that was closed. The staff who could see i was clearly in pain was very kind and referred me quickly to the concierge. I asked him to find a pharmacy and call them to make sure they were open. He refused to call even if i told him we had just been sent to one that was closed and being sick, i cant take a chance for another one to be closed. He said he didnt need to call and it wasnt his fault if his colleague sent me to a closed pharmacy. I asked why the hotel doesnt have a shop with basic traveller medicine, he said they are a hotel, not a pharmacy. I insisted he call the pharmacy, he said he doesnt work for me, he works for his bosses!
I had to resort to the shift manager who was helpful and solved what should have been something easy to solve the first time around. Even if the rest of the staff is nice, i cant believe Wyndham tolerates having such an client-service averse concierge, who clearly is not aware he's in the Experience business. Badly done, WhydamMore
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