We had booked to stay in this new hotel for 3 nights but on arrival we were asked to take a seat in the hotels snack bar. When we asked if there was a problem we were told by the receptionist "no". One hour and a free drink later! we were told that we did not have a confirmed booking - even though we presented the paperwork confirming the booking. They eventually informed us they were fully booked and could not accomadate us. They blamed our travel agent and would not take the responsibilty for this over booking, even though their system must have allowed this to happen as we were certainly not the only ones in this position. After much negociation - they did find us a room for one night. and it was a great experience with comfortable beds/pillows/ large shower room and a great breakfast with healthy options. The staff were friendly but the reception staff lacked, confidence, experience and people training and were very slow at booking people in, with guests waiting 30 mins. or more whilst they tried to sort out their over booking problem.
So our 3 night break turned into a hotel hopping experience being in a different hotel each night.
We trust this is just a teething problem in which we were the unfortunate recepients - as this hotel was comfortable, good value with good access to the city centre.
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