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“Great customer service”

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Sofitel Legend The Grand Amsterdam
Ranked #17 of 364 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersBronze level
Lancashire
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great customer service”
4 of 5 bubbles Reviewed 3 May 2012

We stayed for 2 nights and booked under the American Express Fine Resorts package. We were offers a fabulous upgrade immediately on arrival and offered all the usual Amex perks. The upgrade to a suite was great - however - there was an instant smell noticeable in the room. A recent upgrade in the hotel had made a very nice bathroom - unfortunately the shower had a fault drainage situation which was causing the smell. After one night I politely requested a room change and explained the problem with the drain. Another fabulous upgrade and seamless changeover convinced me that this is indeed a first class hotel.

Great breakfast and amazing meal in the restaurant in the evening made this a really good experience.

Only a 10 minute walk from the train station - taxi driver took us round the houses on arrival - big mistake - walked back to the station after our stay.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LancashireChaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,445 reviews from our community

Traveller rating
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    397
    117
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    31
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387
1,217
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349
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (348)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
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English first
israel
Level Contributor
123 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

well we have stayed from the 25/4 till the 29/4 celebrating 25 years.
we were upgrad to junior suite , with champaine , service was top notch!!!
all the team was great, breakfast was A OK , reall i can say only to the managment keep on with the great job!!
hotel is near the RLD but no noise, and the great is that it is a step from the dam i.e. from the center.

Room Tip: room towards the canal
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ofirzommer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rayleigh, Essex
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

We booked this hotel to celebrate my 50th birthday. On arriving at reception we found to our dismay that the 3 rooms I had booked through a website had not been received by the hotel, therefore only one room had been allocated. After a brief discussion the receptionist went away only to return to give us good news - they could fit us all in! From then on our stay at this hotel was truly memorable. The receptionist gave us drinks vouchers to make up for the confusion - even though it was not their fault, which was a very nice touch. Once they knew it was my birthday I received biscuits, dried fruit and half a bottle of champagne. All a lovely touch. All the hotel staff were friendly and attentive. We decided to eat in the restaurant on the first night which didn't disappoint - quality of the food was amazing and worth the cost. The hotel also has spa facilities (which we didn't have time to use) plus a small pool which we did use! The one good feature of the pool is the 'infinity jet' which definitely works! All in all a very enjoyable weekend break and can't wait to return!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebLRayleigh_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 14 May 2012
Dear Guests,

Thank you for your wonderful review. I am happy to read that, despite the confusion upon check in, you were able to fully enjoy your stay with us on this special occasion.

It would be a great pleasure to welcome you again and hopefully you will have some more time to enjoy the SoSpa facilities.

A bientôt,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 April 2012

I stayed at The Grand for 4 nights in mid March and it was truly EXCELLENT. I have stayed at most of the top Amsterdam hotels (The Amstel, The Dylan, etc.) but in my opinion The Grand is far superior. Every member of the staff at The Grand treated my wife and I like VIP's at all times and were eager to please. I can honestly not think of a better run hotel anywhere. The location of the hotel is perfect- only one block south of Dam Square in the middle of the Centrum.

The hotel looks breathtaking inside & out. (Check the tripadvisor photos.) A major renovation was completed not long ago so all of the rooms feel brand new. Lastly, my recent great stay at The Grand was not a fluke. I've had great experiences there for years. When given the choice I always stay at The Grand because it simply is the Best of the Best...!!!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 14 May 2012
Dear James,

It is with great enjoyment I have read your review. Thank you so much for all your kind words. It is an absolute honor to read your words about the service provided by our Ambassadors. We always aim to treat our guests as VIP’s.

Thank you for your loyalty and taking the time to share your experience.

Best regards,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

We stayed at this hotel for my husband's 40th birthday as we had stayed there once about 8 years ago and had already thought it was fabulous. But this time, it was even better - the hotel has been renovated completely and is now very modern. Upon arrival, we found out that they had upgraded us to a junior suite and we also found a birthday cake in the room, which was really nice (and very good!). Breakfast is expensive (35 Euro/person) but very nice. All in all an amazing hotel with very friendly staff and a nice spa. Would definitely go back there anytime...

Room Tip: Room 352 (junior suite) has a very nice view out onto the canal.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsten39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 14 May 2012
Dear guests,

Thank you for choosing Sofitel Legend The Grand Amsterdam to celebrate this special occasion. I am delighted to read we have turned your husband’s birthday in a memorable one.

I hope we will have the pleasure of welcoming you back soon.

Sincerely,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
130 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

stayed for 1 night, for business.

Great location
impressive building
friendly staff
incredible break-fast buffet
large and modern rooms
Bridges is the best fish restaurant you can find in Amsterdam
(low) WiFi is free (still not standard at many upscale hotels)
real turn-down service

the only "minus": staff is trained to say "bonjour", "merci" etc. but if you want to continue the conversation in French, they have to apologize for not speaking French.....so, a lit awkward/artificial.

if you can get a deal like I got (upgrade to suite, free break-fast, free wine,...): unbeatable

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ErwinFromBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 10 May 2012
Dear Erwin,

Many thanks for your kind words. It is a pleasure to learn you enjoyed the hotel and all its facilities.

Sofitel is a chain of French origin and as part of our French ‘DNA’, greeting the guests with ‘bonjour’ or ‘bonsoir’ is indeed the standard in each Sofitel around the world. We strive to always have an Ambassador on duty that speaks French as well.

Thank you for sharing your feedback.

Sincerely,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Legend The Grand Amsterdam

Property: Sofitel Legend The Grand Amsterdam
Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Amsterdam
#7 Spa Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#13 Luxury Hotel in Amsterdam
#24 Green Hotel in Amsterdam
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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