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Sofitel Legend The Grand Amsterdam
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Reviews (2,805)
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2,143
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1,725 - 1,730 of 2,805 reviews
Reviewed 9 June 2010

We loved this hotel, the entrance and the courtyard have been renovated beautifully. The decoration is trendy, cozy, romantic and elegant. The rooms are a nice size, the bathrooms renovated and are smart with nice amenities. Our room had its own Nespresso machine. The hotel is conveniently located and in walking distance to movies, galleries(- the Van Gogh is a must see! ) The staff is incredibly helpful and efficient! We would recommend this hotel to our family and friends.

  • Stayed: May 2010, travelled as a couple
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Thank burgsSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

Our second stay at the Grand was scheduled for mid-April: we got a good deal by booking online and paying in full in advance for a no-cancellation stay. But then we had to cancel: the volcano in Iceland closed down all the airports. The reservation manager kindly allowed us to re-book with a very slight penalty. So that was nice, and we traveled in May.

This stay, however, we suffered the traveler's nightmare: one of our wallets was stolen the very first day we were out sightseeing. We returned to the hotel and told the concierge. Soon, the hotel's efficient security manager was in our room, quizzing us on the day's events. He sent one of his staff to accompany us to the nearby police station, where he helped us file a report. This wonderful young man then accompanied us back to the hotel where he and his front-desk colleagues helped us make all the interminable phone calls to cancel all the cards, traveler's checks, etc. The trauma was drained away. We happily accepted the offer of free drinks at the (very comfortable) bar. Our equanimity returned. Our trip was saved!

So here's another reason to stay at a fine hotel: in case of emergency, they will take care of you. Bravo to the Sofitel Grand in Amsterdam!

  • Stayed: May 2010
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1  Thank Sid1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2010

We wanted a canal view and were given one, in the section of the hotel facing the back. At around 6:00 the next morning, we were awakened by the garbage collection crew below our window. The next morning, customer relations staffer Zsa Zsa(pronounced T-sa T-sa) asked how our room was, and I asked how often the garbage was collected. "Daily," she said with a frown. "Was that a problem?" Told that it was, Zsa Zsa said she would look into it.
About an hour later, she had us upgraded to another room at no additional cost, and she sent us a complimentary bottle of wine for our trouble.
We were there during the Iceland volcano eruption and were able to keep our room beyond our check out date. The entire concierge staff was excellent, both in recommending restaurants and in trying to rebook our return flight, which was a challenging task at that time.
We would take a stroll to our pet breakfast spot, on the Rokin across from one of the places where you take a canal cruise, called Meuwese. Nothing special, but friendly, prompt, and a good bit less expensive than the hotel breakfast.
When we were there, the fitness center consisted of an elliptical and a treadmill. However, we were told a full-fledged spa was scheduled to open soon.
The hotel restaurant "Bridges" was quite good, but a bit fancier than what we would normally choose. Nevertheless an excellent rainy day choice.

  • Stayed: April 2010, travelled as a couple
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Thank lhs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2010

We stayed here for only one night in the Easter weekend with three children. The service was excellent. Staff really went out of their way to make our stay enjoyable. The rooms were lovely decorated. The children were thrilled to find huge chocolate bunnies in their rooms. The restaurant was excellent. You need to book way ahead of time because it is often full.
Breakfast was a bit chaotic not enough staff to keep up with everybody.
We organized a small boat with captain from the hotel. A bit expensive but really worth seeing Amsterdam from a boat through the canals.
It is a lovely hotel. Nicely decorated and quiet location. Unfortunately they were renovating the spa area so we could not try out the swimming pool.

  • Stayed: April 2010, travelled with family
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Thank happyhallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2010

Great hotel, fabulous, courteous helpful staff and Guido the concierge among the best ever! Convenient central location, excellent restaurants. Beautiful building and rooms, immaculate, comfortable - Wow!! Only negative was that like most nicer European hotels, they expect you to eat a large and very expensive breakfast buffet. A la carte only available via room service. Great guest lounge on main floor with 2 complimentary computers (and free internet) for guest use was a nice plus.

  • Stayed: March 2010, travelled with family
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Thank NancyMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Remco G, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded 6 September 2016

Dear guest,

Thank you for taking the time to leave your experience on Tripadvisor. Your feedback is very much appreciated and I will share them with the entire team.

Please be advised that we serve an extensive breakfast buffet in our restaurant, where you can also order à la carte warm dishes, such a variety of egg dishes, waffles and pancakes.

We hope to welcome you back in the near future!

With kind regards,
Remco Groenhuijzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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