Very disappointing stay at the Dylan. Service is non existent, staff are borderline rude and the hotel is looking shabby.
When we arrived from the airport there was nobody available to help us bring in our bags from the taxi. The excuse was a meeting!
Ordering breakfast was a joke; it took the staff three separate trips to our room from the kitchen to get it right and this was done with borderline contempt. In fact the girl serving us was rude.
We have stayed several times at the Dylan in the past few years but we think that this is the last visit for us. We pointed out the issues to management but there was literally no remorse or apology, just smugness.
- Official Description (provided by the hotel):
- This boutique hotel along the Keizersgracht canal is situated in the heart of Amsterdam. The Dam Square is a short walk away. The Dylan offers rooms and suites with special themes. All have luxurious bathrooms, a bathrobe and slippers. There is free Wi-Fi. ... more less
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- Also Known As:
- The Dylan Hotel Amsterdam
- Dylan Hotel Amsterdam