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DoubleTree by Hilton Hotel Amsterdam Centraal Station
Ranked #60 of 368 Hotels in Amsterdam
Certificate of Excellence
Liverpool
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fab hotel”
Reviewed 20 March 2013

Excellent stay great location and service and extremely attentive staff...thoroughly recommend, will definitely return. Almost next door to central station but no sound from trains.fantastic views from The Sky Lounge.Upgrade well worth the money.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Cathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 23 March 2013
Highly appreciate you took the time to share your experiences. Hope to welcome you back soon!
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Malmesbury, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 March 2013 via mobile

I stayed here the weekend just gone with my wife. When in Amsterdam we usually stay at the Amsterdam Hilton which is a little out of town so we decided on the new doubletree as it is a Hilton (my wife is a HH member) and right next to central station.

Nothing to fault regarding the check in, or indeed the rest of the stay. Staff all very helpful and friendly, room was excellent. We had an executive room with an excellent view over Amsterdam. We ordered room service a couple of times which was excellent every time.

My only problem with our stay was Sunday morning breakfast. We were told breakfast was served until 11am. So we went down Sunday morning at 10.10am. The queue just to get a table was 8 people deep. No worries we thought, once they've say us it'll be fine. Wrong!! As we were led around the corner into the restaurant it was plain to see that they could not cope with the volume of people for breakfast. The buffet had a queue of about 40-50 people (no exaggeration I promise). We sat down and were offered tea and coffee but not juice. We were told juice is on the buffet but with what looked like an hour queue that wasn't really good enough. The waiter told us it might be best to wait for the queue to die down a little. Well it didn't! We sat there until 10.45am before deciding to join the queue. At 11am I was still number 37 in the queue. (I had plenty of time to count) also at 11am one of the waitresses didn't want to top up the buffet even though there was 30+ people queuing. I heard her say to her colleague "it's 11, stop topping it up" which I'm glad her obviously more experienced colleague replied "you can't leave guests who have queued for half an hour with no food at the buffet"

I can't understand why there were not 2 buffet points set up? There is plenty of room, we were sat for breakfast in the bistro which had a massive empty bar. Couldn't that have been set up as another buffet station? That's what other hotels do on Sunday mornings as they know breakfast will be extremely busy and everybody will want to come down 30 mons before last orders. I've never experienced anything like that in a hotel in recent years. Never had that problem at the Amsterdam Hilton or indeed the airport Hilton Amsterdam where we have stayed a few times also.

All in all we would stay here again just probably not on a Saturday night because if the Sunday breakfast issue. Breakfast Monday morning was a delight and a much more civilised affair.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 23 March 2013
Thanks you so much for your kind words about our team and you are absolutely right. The sunday you are referring to was definitely not representative for a normal sunday breakfast. Several reasons caused queues at the restaurant and buffet. Please accept my sincere apologies. We have taken appropriate measures to prevent this situation from happening again in the future.
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Scotland
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 March 2013

There is a lot to be said for staying in familiar surroundings. This latest stay does not support this though. Booked 2 rooms for a short getaway and having stayed here before thought this would be a safe bet for a 1 night stopover. Check in was smooth enough and allocated 2 rooms at the back which were mobility rooms. Expected to be situated at the back of the hotel and was aware of potential noise from trains but in all honesty thought it cant be that bad. How wrong was I. Constant train noise which is nigh impossible to tune out. Also there appeared to be some kind of rail works going on at 4 in the morning. Appreciate this is not the hotels fault but the affect of the noise needs to be looked at in general. No socket power in both rooms when we arrived which required handyman to fix (tripped switch) This would have understandable however later that night power went again. Quickly fixed but suggestion that if it happens a third time let reception know and we will flick switch again a bit of a concern. Not being a trained electrician but I would suggest that if the power cuts off like this there is perhaps an underlying issue that perhaps should be investigated. Maybe they did but no-one said so. Breakfast was as good as previous and this was probably saving grace for hotel. Skylounge was very busy and bouncing. Overall left feeling disappointed with the feeling that a hot cookie does not cut it anymore. Needs more than a token effort. It's amazing how 2 stays can differ so much. As a frequent traveller to the dam - would I stay here again. Perhaps as a hilton member worth another shot if not staying at the back- but only a big perhaps.

Room Tip: Rooms at the back overlooking the railway ARE noisy.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hearts1874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 23 March 2013
Highly appreciate your feedback. Happy to confirm that a definite solution to the noise nuisance of the trains is currently being installed after thorough investigation and testing possibilities. The extra sound proofing measures will for sure reduce the noise nuisance to zero and is expected to be finalized within the coming monhts. Regarding the electricity issue, you're absolutely right, this should not happen. You may trust this was an exceptional situation for which I sincerely apologize.
I do hope we may welcome you back in the near future, please do not hesitate to contact me personally when you are preparing your next visit to Amsterdam.
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Singapore, Singapore
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 March 2013

I had recently arranged for a small business conference and this hotel offers a truly good place to organize such a meeting in Amsterdam. A 15 minute single trip away from Schiphol airport by an affordable and excellent train service is getting you to medieval Amsterdam Central city center; a 5 minute walk from the train station to the hotel lobby. (Careful for all byciclists coming from all directions not to mention the trams!) It saves a lot of expensive taxi rides to and fro the airport and you will get there too instead of being stuck on the freeway.

The good thing about the hotel location is that everything worth visiting within the old 17th century city walls is walkable within 45 minutes. And a very pleasant walk passing canals and old Amsterdam style houses.

Check in at the nice open lobby was a breeze, informative and effective.

The hotel rooms are new, clean and modern; not over the top luxurious but that is to be expected as well at Doubletree. The rooms are spacious for Amsterdam but not for international standards.
Some of them have good views; mime was looking into a courtyard and that's better as well because quiet. Some of us had a room at the railway side of the building and were kept awake at night. That is a consideration. Rooms at the other side of the hotel are having a city view. There are options.

The conference room was excellent; light and spacious and conference staff was available at all times.

We had lunch at the rooftop restaurant which is offering beautiful views over the city; a very good break opportunity.

Pricing was pretty good as well for Amsterdam standards.
All in all a serious option for a good stay.

Room Tip: If you want a quieter room without a view try to get a courtyard room. The outside rooms, city view...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Johannes H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 18 March 2013
In all the reviews we get, we don't get that many about our conference facilities and services. Really appreciate your detailed review. Thanks so much for making the effort. Hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 March 2013 via mobile

Good location right next to train station at reasonable rates. Most staff very helpful. Sky lounge comfortable with great views. Room very clean and comfortable. Some train noise early AM, but nothing too disturbing. Breakfast selection is very good, but it is a bit pricey, so sample as much as possible! As with everywhere in Amsterdam, the staff all spoke English, but do try to say some niceties in Dutch for even better service. Will return and recommend to others.

Stayed March 2013, travelled on business
Helpful?
Thank vivb19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 17 March 2013
Thank you very much for your kind review and recommendation. For your future stay, consider our executive rooms, they come with free breakfast and minibar.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 March 2013

Had never been to this hotel but as a Gold Club member I found they 'cared' a lot more about your experience than other hotels in the UK. I got an email prior to my visit which was a nice touch. It allowed any questions to be answered.

Checked in at 9:30am! Allowed bags to be dropped off and head into centre. Got upgraded to an exec room, Robes, slippers, with free mini bar (2 beers, Wine, 2 waters, 2 soft drinks, crisps, chocolate) which was refilled the next day. Nice touch. There were also 'coffee shop' cups in the room meaning you could fill up and take the coffee with you as you headed into the town. Starbucks is joined onto the hotel too. Apple Mac and free wifi throughout saves on roaming charges.

Skylounge has fantastic reviews and is the ideal place to go for a final drink when you come back in. Breakfast was extensive, even down to the small 'Yakult' drinks and deep Waffles. You could easily pass an hour at the window overlooking the canals.

I had one issue during the stay but this was fixed by the operations manager (FS) without any fuss. Thank you also for the follow up email.

Will definitely be back at this hotel. Way better than the last one and an ideal location. Over 9 trams head back to Central so no matter where you wander too you know the next tram you see gets you to within minutes of the hotel

Highly recommended.

Room Tip: Look for the opportunity to upgrade - breakfast, mini bar, view over the city.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 17 March 2013
Extremely grateful you shared your experiences and truly hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia, France
Level Contributor
133 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 15 March 2013

There were many things we enjoyed about this Doubletree, most of all the staff, who warmly welcomed us VERY early, and although we expected to just drop our luggage until a more reasonable check-in time, quickly sent us on our way (warm chocolate cookies in hand) to an upgraded room on the 10th floor. We loved the view, the room was comfortable, wifi worked great, really nice amenities. However I'm still trying to decide if the view from that high floor is worth the noise that comes from the floor above, the Skylounge on the 11th floor. We could clearly hear footsteps and chairs being moved til late at night. The location is good for an early departure from the city - we caught the 5:15 am train just this morning after a quick walk to the station.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 17 March 2013
You can't even image how grateful I am for your comments about our team. Thank you! Regarding noise nuisance, I'm terribly sorry. We are working on a solution. A good night rest is the most important in any hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Property: DoubleTree by Hilton Hotel Amsterdam Centraal Station
Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #60 of 368 Hotels in Amsterdam
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 557
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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