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“Previous visits were better”

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
Ranked #62 of 373 Hotels in Amsterdam
Certificate of Excellence
Reviewed 17 March 2014

Somehow I ended up booking an disabled accessible room. I guess the staff could have corrected and provided me with a standard room but they did not. they simply told me the bathroom has addition space, the rest is the same. In fact the bathroom is configured very differently is not convenient for those not needing accessibility. The room itself had an off smell. The TV audio did not work. Since I checked in late and was only spending one night I did not inform the staff to fix the issue. Having said that, my previous stays have been quite good.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank AMAbbasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 18 March 2014

First I would like to thank you for returning to our hotel, it is really nice to hear that your previous stay was according to your wishes. I am sorry that this stay did not meet your expectations. I am sorry you ended up in an accessible room, apparantly something went wrong when making the reservation. I am sorry that we could not change you into another room. I hope you will return to the hotel again, so we can live up to your expectations again.

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3,760 - 3,766 of 7,247 reviews

Reviewed 16 March 2014

We stayed here for a long weekend.
We didn't know the hotel before this stay but found it via the BA website where it was recommended.
We were greeted by lovely front of house staff in a really modern clean and slick reception hall.
The building is located just moments from the Central Station which was perfect fof jumping off the train from the airport.
I'm not sure how long the hotel has been here for but it's so clean and modern inside it feels no more than a year old at most.
The room was modern and clean. The bathroom suite modern and well appointed.
The room included a Mac with full use of all the features.
There is also a great bar on the top floor with amazing views over the city, don't miss this!
The location is no more than a few minutes walk into the city.
I'd highly recommend this hotel to anyone wanting to visit Amsterdam.
Great service, modern, fantastic location and most importantly it is great value for money!

  • Stayed: March 2014, travelled as a couple
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1  Thank Benjamin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 17 March 2014

It makes me happy to read that you really liked your stay in our hotel. It is really nice to read your compliments about our building and rooms, thank you very much for your comments! I hope you will visit Amsterdam and our hotel again one day!

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Reviewed 16 March 2014

Well, it's a Double Tree in a major city....it was exactly as I thought. A nice corporate hotel with some local twists. The added surprise for me was the attached Starbucks. I think there is a bike rental at the hotel. If I only knew...

The most important aspect of this hotel is its proximity to Amsterdam Central. It's one block away. On the other hand, all the great things to do are only 5 minutes away. If you're looking for a good compromise of being close to all things great Amsterdam, not in the middle of the crazies, and being as close as it gets to the ACC. Stay here.

Room Tip: There is a club/lounge upstairs....action.
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  • Stayed: March 2014, travelled on business
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Thank JCHILLTOPPERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 17 March 2014

Great to read that the hotel met your expectations! I am glad you have enjoyed our facilities and I am sorry for not having informed you enough about the bike rental at the hotel. Thank you very much for sharing your experiences!

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Reviewed 15 March 2014

We had a very good stay. The staff were incredibly welcoming and extended the 2 free breakfasts that came with our executive rooms to cover our whole party of 4. Great views on the canal and really close to central station.

Room Tip: We had a rom with a canal view which was great.
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  • Stayed: March 2014, travelled with family
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Thank Colin1961colin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 17 March 2014

Thank you very much for these comments! It is great to hear that you have enjoyed your stay in our hotel. Hopefully we can welcome you again in the future.

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Reviewed 13 March 2014

I am a diamond member and tried to check-in early to find that it was impossible. They asked my to pay 40 euros and they can give me a room early. Small rooms, noisy, hard beds the only good thing was the breakfast, they have a good selection. Location is good. I'm going back this weekend to a different Hotel.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Randy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 14 March 2014

I am very sorry to hear that your stay in our hotel did not meet your expectations. We are trying to contact you personally, with the contact details we have from your profile. Thank you for sharing your experiences and hopefully we are able to get in touch with you soon.

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Reviewed 13 March 2014 via mobile

Good variant for business trip. railway-station is very close and it's comfortable for those who travel by train or go from the airport by train.not far from center and all places are close.Very comfortable conference rooms

  • Stayed: March 2014
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Thank annastia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 14 March 2014

It is really nice to hear your compliments about the conference rooms, thank you very much! It is good that you have enjoyed your trip in our hotel and that the location was convenient for you! Thank you.

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Reviewed 13 March 2014

Stayed several times in this hotel last year. Each and every time I receive what I expected and even more! Recently friends visited the hotel as well (on my advise), and they were as satisfied as me. So if you need a great hotel, centrally located in Amsterdam, stop searching, book Double Tree

  • Stayed: March 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Nicolle v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this reviewResponded 14 March 2014

Thank you so much for being loyal to our hotel. It is great to hear that you always receive what you are expecting and even more! Thank you for recommending us and hopefully we can welcome you soon again!

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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #62 of 373 Hotels in Amsterdam
Price Range: £151 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 557
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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