We booked 5 rooms on the 25th March for a stay on 1st May 2014. On arrival we were told they were overbooked (bear in mind we'd booked over a month in advance) and that they would be sending to the Hilton at Schiphol Airport instead (where we had just come from!). When we protested they said they couldn't find any alternative hotels in central Amsterdam for us and that as a matter of routine Hilton deliberately overbook their Hotels. We were only in Holland for less than 24 hours and had 2 important customers with us who were looking forward to enjoying an evening in central Amsterdam rather than wasting time going to and from the Airport. They didn't even offer to refund the difference in price between the Doubletree and the tatty Airport Hotel we were sent to instead. They also said that you could get overbooked regardless of how far in advance you book i.e somebody who booked the day before could have got a room simply by checking in before you.
- Official Description (provided by the hotel):
- Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more less
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