.Close to train station 5 euros for a single trip 20 mins from airport.and 5 min walk to Hotel.. Checked in at 9a.m. room ready but girl at reception asked us if we would like to upgrade to executive room for 200euros. This will give you free breakfast and access to executive lounge for drinks and nibbles. Canal and city view which we asked for so yes we went for that. Sorry this room not ready yet but leave suitcases and come back at 3p.m.Off we went for a look around and came back at 4p.m. to be told this room wasnt ready but another was. Went up to room and as soon as you walk in the outside wall hits you. We were expecting city and canal views. Yes you could see them slightly as you look to left but this is not we were told.Went down to reception and complained. gave us another but was smaller and no room for the extra bed for my son.Went down again and they gave us another same as first one but on the 5th floor. Said not happy so got reception manager invloved and she suggested a room on 7th floor. Small no room for extra bed and less of a view. By now we were getting slightly tired up and down lift with suitcases and very angry. Reception manager came over and spoke to us and said that all rooms were like that and the end ones only big enough for extra bed, unless you have an inner accessible room with no view.We asked to be upgraded to a suite and said she couldnt do that. She said she would waiver the extra 200 euros but we wouldnt get breakfast and use of the lounge. By now we were getting really annoyed and asked to see the Hotel manager who came and apologised. She explained that she couldnt put us in a suite as it would cost us more. The only option she came up with was the original room which was big enough to put bed in and had half of the canal and city views. We then asked if she would accept 100 euros and to still have breakfast and use of lounge. This she agreed and off we went to the room about 1 hour later. We then went out for a drink and something to eat came back at 10p.m. as we had such a long day to find the bed still not made up. Oh dear.Phone call made to reception and off to Skylounge for a tipple before bed. Lovley views across the city well worth a look but found drinks very expensive. Your only paying for the views. Good nites sleep was had by all. Down to the lounge for breakfast good choice only thing was the scrambled eggs were always cold. Managed to find a seat every morning but had to ask staff for more cheese, bread etc. Like someone pointed out only a small toaster could do with more.Also found that door left open on many occasions so who knows who was popping in for a freebie breakfast. Needs to be manned better by staff. Especially if your charging guests extra for this facility and someone who hasnt booked breakfast can like i said pop in for a freebie.One american gent came in with bacon, sausage etc from the other breakfast bar and sat down then went anf got more for his wife. I went to have a look to find that no staff were manning the guests coming in. So I went and got bacon for my husband and no-one questioned me. This is not good as I guess you are losing money ( a free for all). Same in the evening for drinks and nibbles. Door open and guests and others helping them selves to wine, beer and food. Some taking great advantage and filling their pockets with fruit, bottles of coke,fanta, sweets unbelievable. I guess some hadnt paid for this. You do need to address this situation for the future.
The room wasnt cleaned when we came back at 4p.m. They then came at 5p.m. which isnt good when you want to relax after a busy day and get showered and ready for the evening. We told them to just leave clean towells and do it tomorrow. On arriving back the following day the beds were made and clean towells but bin not emptied. A knock on the door again about 5p.m. a man came to change bin bag. Not good. Suggest you get more house keeping staff to clean rooms by 3p.m. as is the norm and ready for when guests get back and also have them ready for when new guests arrive not at 5p.m. No good saying you have over 500 rooms it dosnt matter more staff needed.
After all our moans and groans. The staff here were friendly. The Hotel is in a good location. Beds were comfortable.
But my points I raised above should be addressed.
- Official Description (provided by the hotel):
- Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more less
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