I booked this hotel with Expedia secret saver, I selected a 3 star hotel in Dam Square and when confirmation came through I found that Expedia had booked me into the Hotel the Exchange, a quick view of the hotels website worried me when I discovered that this hotel has 1,2,3,4 and 5 star rooms (more about that later). A call to the hotel was obligatory for check ins after 6 pm so I called and asked them to confirm the 3 rooms I had booked were in fact 3 star? The answer no,Expedia had booked 2 star rooms- to cut a long story short I asked the hotel to upgrade the rooms and as there was now only 1 4 star and 2 5 star rooms available it was an additional 950 euro bringing my room costs well over 2300 euro for 3 nights, I then told my credit card company that they were liable along with Expedia for misrepresenting the sale and with a bit of forceful persuasion Expedia refunded me the additional costs after the trip. A tip for anyone fighting with Expedia or credit card companies write it down and when they tell you something on the phone likely to help your case pop 10 pounds in an envelope and request a copy of the recording under data protection act.
Anyway back to the hotel it is situated on Damrak, perfect location but you still might struggle to find it as it is simply a door way between 2 shops, some of the ladies in the back streets have grander entrances, reception is a kiosk no more than 1 meter square, the 5 star rooms were rubbish not even 1 star although impeccably clean and had quirky decor,they were only accessible up the narrowest steepest stair case I have ever used so no alcohol for me for the duration, if you are handicapped forget it, you can not reach these rooms. If the rooms in hotel exchange are 5 star then my usual Amsterdam haunt the Krasnaspolsky must have about 17 stars, I will never go back and urge anyone thinking about this place to forget it unless you have more money than sense.
- Official Description (provided by the hotel):
- Hotel The Exchange an independent fashion hotel in the heart of Amsterdam's city centre, that playfully weaves together hotel design with fashion in unique rooms. Free WiFi is offered and accommodation varies from budget to five star rooms.Each room has been designed by graduates and alumni of the Amsterdam Fashion Institute (AMFI). Flat-screen satellite TV is provided. The modern bathroom comes with a bath tub or shower. Hotel The Exchange includes a 24-hour reception and a ticket service. Our guests can enjoy breakfast all day at our on-site Stock café. Hotel The Exchange is 300 metres from Dam Square. Amsterdam Central Station is only a 5-minute walk from the hotel and offers direct connections by train, tram and metro all over the city. Hotel The Exchange is a 5-minute walk from the shopping street Kalverstraat as well as the Nine Streets area, the Jordaan district, and the Anne Frank House. Hotel The Exchange is a great choice for guests interested in food, nightlife and sightseeing. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo and Priceline so you can book your Hotel The Exchange reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.