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“Star rating beware!!!” 2 of 5 bubbles
Review of Hotel The Exchange

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Hotel The Exchange
Ranked #114 of 361 Hotels in Amsterdam
Belfast, United Kingdom
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Star rating beware!!!”
2 of 5 bubbles Reviewed 25 May 2014

I booked this hotel with Expedia secret saver, I selected a 3 star hotel in Dam Square and when confirmation came through I found that Expedia had booked me into the Hotel the Exchange, a quick view of the hotels website worried me when I discovered that this hotel has 1,2,3,4 and 5 star rooms (more about that later). A call to the hotel was obligatory for check ins after 6 pm so I called and asked them to confirm the 3 rooms I had booked were in fact 3 star? The answer no,Expedia had booked 2 star rooms- to cut a long story short I asked the hotel to upgrade the rooms and as there was now only 1 4 star and 2 5 star rooms available it was an additional 950 euro bringing my room costs well over 2300 euro for 3 nights, I then told my credit card company that they were liable along with Expedia for misrepresenting the sale and with a bit of forceful persuasion Expedia refunded me the additional costs after the trip. A tip for anyone fighting with Expedia or credit card companies write it down and when they tell you something on the phone likely to help your case pop 10 pounds in an envelope and request a copy of the recording under data protection act.
Anyway back to the hotel it is situated on Damrak, perfect location but you still might struggle to find it as it is simply a door way between 2 shops, some of the ladies in the back streets have grander entrances, reception is a kiosk no more than 1 meter square, the 5 star rooms were rubbish not even 1 star although impeccably clean and had quirky decor,they were only accessible up the narrowest steepest stair case I have ever used so no alcohol for me for the duration, if you are handicapped forget it, you can not reach these rooms. If the rooms in hotel exchange are 5 star then my usual Amsterdam haunt the Krasnaspolsky must have about 17 stars, I will never go back and urge anyone thinking about this place to forget it unless you have more money than sense.

Room Tip: Stay in a different hotel
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  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank gerrycullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 26 May 2014
Dear Mrs/Mr Cullen, thank you for taking the time to write a review about your stay in Hotel the Exchange. We are sorry to read you had to experience some miscommunication with Expedia and your stay wasn't to your liking. We have three different buildings connected to each other, all the rooms are reachable by elevator, except for four of them, then you need to take a small staircase. All our rooms are designed differently, I am happy to read you liked the quirky decor and your room was clean. Kind regards, Hotel The Exchange Team
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1,137 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cresskill, New Jersey
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 23 May 2014

Booked a three star room. The bed was very comfortable. The room was clean.

The room is by far the smallest hotel room I've ever seen. Forget about unpacking, you can't even keep your suitcase open, it must be closed and stood upright. Each floor has a common area with seating so you are encouraged to leave your room and work, socialize, or sit (no chair in room). If you are not alone in the room, be aware you cannot sit on toilet and close bathroom door so you should be very familiar with your roommate.

The location is perfect as long as you don't mind staying in the equivalent of Times Square.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 75xyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 26 May 2014
Thank you for your review. I am happy to read your bed was very comfortable and you had a clean room for a reasonable price, this is very important to us. We offer rooms from one to five stars, the more stars the bigger the room. All our rooms have a private bathroom with a door you can close. We will take a look at the room you stayed in and improve it, thank you for the recommendations. We hope to welcome you again in Amsterdam. Kind regards, Hotel The Exchange
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 22 May 2014

Hotel is located directly at damrak, very touristy and uncosy area of city centre. Although only footsteps away from Jordan it lies at a busy, tram - frequented street. Welcome at arrival date more functional than inviting, no breakfast included at a price of 240 € for a room with a shower literally in the entrance and a airplane sized toilet. Design perceivable but not "wow"...

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Taschenlampe2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 24 May 2014
Thank you for your review. Hotel the Exchange offers room from 1 to 5 stars. The more stars the bigger the room. Besides we have rooms on the front- and backside of the hotel. We hope you would like to stay with us again, please request for a room at the backside when you make your reservation. Kind regards, Team Hotel the Exchange
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Whistler, Canada
2 reviews
5 of 5 bubbles Reviewed 19 May 2014

Arrived early in the day (9am) and were able to store luggage until our room was available at 1400, on getting back we were told that they had upgraded us to a 4* room! get to room to find a capacious very comfy bed in a clean artfully styled room right in the eaves of the building, with a pretty cool walk in shower!

Location literally could not have been better - on Damrak street literally a 2 min stroll from the central station, with the central square a couple of minutes away too. Coffee shops and bars were close, but there was no noise from these.

Front desk staff answered all questions we had knowledgeably, and were very friendly.

I've already recommended this hotel to a few friends who are thinking of visiting Amsterdam, and will book here again next time i visit.

Only 2 minor things would have made this hotel better - tea/coffee in the rooms (which were missed, but not really essential), and moving the shower head in the wet room (to the centre maybe), as the window when open made things awkward.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 20 May 2014
Thank you very much for your positive review. We are happy to read that you had a great time in room 517 and that you already recommended us to your friends. Please let us know when you are planning to come back to Amsterdam, then we will choose a room for you without awkward shower situations. Our 5 star rooms have coffee and tea facilities in the room. We hope to welcome you back soon. Kind regards, Hotel The Exchange Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 May 2014 via mobile

Was a bit hard finding it but we got there in the end, first of all we and my girlfriend left our debit cards at home so first of all they said they couldn't accept cash and had to get the card number etc from home etc, after a few days we got it and went down then they said they couldn't accept it cause it could be anyone's and ended up taking the cash for the room, when we got into the room the drainage pipe for the sink was leaking, got a handy man up and he didn't really know what to do. Since I'm a plumber myself I had a wee look and it was the seal was loose so just tightened it and fixed it myself. But apart from that it was nice.

Stayed November 2013, travelled as a couple
Helpful?
Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 20 May 2014
Dear William, thank you for your review. We are happy to hear that you liked the hotel. Our technical staff is not working during the evenings and we believe that it was not the handyman but one of our cleaners who tried to solve the problem with the sink in your room. Thank you very much for helping him and we are sorry to hear that you had to work during your holidays. Kind regards, Hotel The Exchange Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon/Washington
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

We had a short stay in Amsterdam so our requirement were that it be nice and clean, and a good location. This hotel met that perfectly!

The hotel is a 5 minute walk from Central Station and very easy to find. Look for the Victoria Hotel sign and walk up the road (Damrak) that is along the left side of the hotel. The entrance is tiny, only as wide as the door, but easy to find if you keep your eyes open.

Our room was on the 1st floor (2nd for Americans) and there are stairs or a small lift.

The room (the handbag themed room) was well laid out and comfortable. The shower and sink were in one room, but with plenty of room to shower and keep the other half dry. It was clean and well maintained, and the towels were nicer than in some US hotels. The toilet was in a separate room, and had a window to outside (frosted glass though). Our beds were comfortable and the blackout shade worked well as our room faced the street. There were plenty of outlets and lights, and a rack with plenty of hangers for our clothes. There is a safe in the room, and a desk, and a regular hairdryer (not a wimpy wall mounted one). The TV had a clock built into the bottom of it, which is nice.

The hotel is a short walk to Dam Square as well.

It is a lively area, a bit loud late at night, but we knew that and so no complaints at all. The vending machine does sell ear plugs, along with beer, wine, etc.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mtngrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 18 May 2014
Thank you very much for your review. We are happy to read that you had a great time at Hotel The Exchange. We hope to welcome you back in the future. Kind regards, Hotel The Exchange Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Briey, France
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 11 May 2014

Very beautiful hostel , smiling staff but a little bit expensive, really the bare minimum in our room(chamber). Fantastic geographic situation, Kalverstraat and .Dam, just one step from central station and tram.
Really nice!

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank frederic w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTheExchange, General Manager at Hotel The Exchange, responded to this review, 12 May 2014
Dear Frederic, thank you for your review. We are happy to read that you enjoyed the location of the hotel. We hope to see you again in the future. Kind regards, Hotel The Exchange Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel The Exchange

Property: Hotel The Exchange
Address: Damrak 50, 1012 LL Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #114 of 361 Hotels in Amsterdam
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel The Exchange 3*
Number of rooms: 61
Official Description (provided by the hotel):
Hotel The Exchange an independent fashion hotel in the heart of Amsterdam's city centre, that playfully weaves together hotel design with fashion in unique rooms. Free WiFi is offered and accommodation varies from budget to five star rooms.Each room has been designed by graduates and alumni of the Amsterdam Fashion Institute (AMFI). Flat-screen satellite TV is provided. The modern bathroom comes with a bath tub or shower. Hotel The Exchange includes a 24-hour reception and a ticket service. Our guests can enjoy breakfast all day at our on-site Stock café. Hotel The Exchange is 300 metres from Dam Square. Amsterdam Central Station is only a 5-minute walk from the hotel and offers direct connections by train, tram and metro all over the city. Hotel The Exchange is a 5-minute walk from the shopping street Kalverstraat as well as the Nine Streets area, the Jordaan district, and the Anne Frank House. Hotel The Exchange is a great choice for guests interested in food, nightlife and sightseeing. ... more   less 
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