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Hilton Amsterdam
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Reviews (3,195)
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All reviewsthe executive loungejohn lennonhalf moon loungediamond memberonocanal viewcity centreresidential areaminute walkquiet locationjunior suitetop floorwonderful hotelvan gogh museumtram stopmuseum quarterpublic transport
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Reviewed 29 December 2012

I travelled to Amsterdam for the 4th time in my life and stayed with my wife and small child for a long weekend. I must say that my earlier stays in Amsterdam were not very pleasant, as I dont like living in a subway station. Just to clarify, I stayed in top notch hotels near the railway station. My friend advised us to stay in the Southern parts and avoid the central station area. Best advice in a long time. I couldnt believe the time we had, and what a festive mood we were in, the southern and museum areas are beutiful. I really liked it this time and Hilton Amsterdam had a lot to do with it. It is relatively close to the airport. You get conveniently everywhere with a tram, 2 station choices near the hotel, just 5 mins of walk. Easy access everywhere with the trolly. This was one of top Hilton experiences. A nice executive loung was well enjoyed. The staff was friendly. We got a nice upgrade and had a Christmas tree in our room, and a spectacular view. The hotel restaurant was not cheap, but service, food and breakfast was excellent. I can recommend this hotel. If it werent for the fact that we had to move from our room due to a water leakage, or thats what they said, just to find someone else living in our room 2 hours later, the experience would have been 5 star. We enjoyed ourselves so much, that even that didnt matter, nor the fact that the concierge reserved us a table at a nearby restaurant for the last evening, but the restaurant denied ever getting any call.

Thank samauto1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded 11 January 2013

Dear samauto1,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are delighted to read about your experience at our hotel. It is an honour for us that we could contribute to one of your best Hilton experiences as well as one of the best experiences you had in Amsterdam.

It is a pleasure to read that you enjoyed the view from your room as well as our Executive Lounge and that our awarded Roberto’s Restaurant was to your satisfaction including dinner and breakfast.

Our team members appreciate your kind words regarding the service, as they do their utmost to deliver high service and quality.

We apologize for the fact that you had to switch your room because of water leakage but at this moment we can no longer check why your former room was occupied so quickly again after the repair. We are sorry for the inconvenience this has caused you.

Moreover, our concierge team members are very trustworthy and do have the best advices and information about Amsterdam, therefore we take your comment very seriously and have discussed it with our team.

Thank you for staying at the Hilton Amsterdam while we look forward to welcoming you back in the near future.


Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 December 2012

We booked this hotel for my now fiancée and her family to stay over the Christmas period from 23rd - 27th December this year. It was also a very special occasion as my partner turned 30 on 24th December.
We booked for the Christmas Day, buffet brunch that was served in the diamond ball room, and reserved this prior to arrival by email.
Upon arrival at the hotel, we checked in and were delighted to be upgraded to use the executive lounge. This was on the 10th floor and the 360 panoramic views were amazing all around the city.
We had two rooms 615 and 614 that were close to each other as requested, 615 had a lovely view over the canal and 614 had a city view that was equally impressive.
The lobby was decorated with a lovely christmas tree and made the hotel feel very festive. The hotel is situated on an exclusive street in Appollolaan that backs onto a lovely canal.
All the hotel staff were very attentive and made us feel at home during our stay. Breakfast was excellent and was served in Robertos restaurant that was lovely. The waiting staff are amazing especially the lovely Latvian girl who's name escapes me but always had a smile on her face and made our breakfasts memorable.
As previously memntioned it was my partners 30th birthday on the 24th and upon our return to the room a lovely birthday cake and chocolates had been left in the room! Such a nice gesture.
The Christmas Day brunch was excellent! From start to finish, being greeted with a glass of prosseco in reception then being shown thought to the Diamond ball room. The food was plentiful and lovely. The accompanying wine worked well also and again was free flowing.
The atmosphere was amazing and I took the opportunity to propose to my now fiancée on the side of the canal, that was perfect! And memorable,
Overall I really do not have anything bad to say about this hotel and would recommend it to anyone looking to stay somewhere in Amsterdam but not too close to the city, I have already even enquired about booking this hotel for our wedding day. A true Hilton faultless experience.

Room Tip: Couldn't fault room 615, canal view room.
  • Stayed: December 2012, travelled with family
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Thank MikeFaulkner76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded 10 January 2013

Dear MikeFaulkner76,

Thank you for taking the time to leave such an extensive review of Hilton Amsterdam on Tripadvisor.

We are extremely delighted to read about your positive and memorable stay at our hotel.

It is a pleasure to read that you enjoyed the view from the Executive Lounge and rooms. Our team members take great pride in service delivery and quality and appreciate your kind words regarding the service and atmosphere.

We are glad to hear that you enjoyed your Christmas days at our hotel including the decoration and brunch as well as our excellent breakfast at Roberto’s and the birthday cake surprise.

Thank you for staying at the Hilton Amsterdam and congratulations to you and your fiancée while we look forward to welcoming you back on your wedding day.

Yours sincerely,

Roberto Payer
General Manager

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Reviewed 28 December 2012

My girlfriend and I stayed at this hotel in August, for two nights after a cruise. This hotel has it all. Some reviewers found the location to be out of Amsterdam's center and I respectfully disagree. There is a very pleasant 10 to 15 minute walk to the Van Gogh and Rijk (sp) museum and the Concertbouw, And within 10 minutes there are restaurants and access to public transportation. Taxis are not unreasonably expensive in Amsterdam. My point is that this is an outstanding property in every aspect, even though it is not in Amsterdam's center. This hotel has a charm, style, and location that tells you are in Amsterdam, not any other place in the world.

Room Tip: Ask for the canal side, thatis, with a view of the canal. However, the views from the non canal side look over some wonderful greenspace so I would not make a big issue over this.
  • Stayed: August 2012, travelled as a couple
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1  Thank fredderico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded 10 January 2013

Dear fredderico,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are extremely delighted to read your kind words about our hotel and location.

The Hilton Amsterdam is indeed located in the exclusive South of Amsterdam while the city centre is easily accessible via tram. The hotel is at walking distance from the famous Museumplein and Royal Concert Hall as well as from the RAI Congress Centre and Business District. Moreover, exclusive shopping streets, restaurants and bars are close to the hotel.

We highly appreciate your compliments regarding the charm and style of our hotel and thank you for considering it as one of the best hotels in the world.

Thank you for staying at the Hilton Amsterdam and we look forward to welcoming you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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Reviewed 27 December 2012

I had myself second guessing whether we would like this location or not because it was just outside the central core and about a 7-10 minute walk to the closest tram stop. However, even with cold/rainy weather in early November, the location worked out great. I find the chaotic nature of Amsterdam somewhat overwhelming, so being able to get away from the noise/traffic (bikes, people, cars, etc.) to stay at night in a quiet neighborhood proved to be ideal for us with just a few downsides.

The room was very clean, comfortable, and spacious overlooking the canal (yes, do get a canal-facing room for a slight upgrade cost). The only complaint about the room was the lack of storage space for clothing--the drawers were kind of skimpy I thought for such a large room. The other complaint was a fairly high price for internet use which I discovered wasn't so bad if you were using only a mobile device or tablet instead of a PC (rates depend on type of device used). The bathroom was large, clean, very functional and attractive too.

Our rate included breakfast although we could only eat for 2 of the 3 nights we stayed over as the restaurant did not start serving breakfast early enough on our departure day. This seemed a little poor, as I think a 6:30 a.m. breakfast opening time is not unreasonable to ask during a weekday (we were leaving at 6:50 and breakfast starts at 7 a.m.). The buffet breakfast was excellent in both quality and variety in the European fashion of offering a wide array of meats, cheeses, fish, pastries, breads, fruit, cereals and hot items.

While the peaceful, quiet location was a plus, the downside was that there were no restaurants very close to the hotel--everything was at least a 10-15 minute walk away. Dinner in the hotel restaurant was good but expensive. I think in good weather (warmer summer months) this wouldn't have been as much of an issue as the area around the hotel is quite lovely otherwise.

If you a walker and don't mind walking a bit, this is a good location and property. The property has a personality, but not the charm of a smaller independent hotel one might find along a canal closer to the center of the city. Still, we would consider staying here again in the future, understanding the limitations.

Room Tip: Pay the upgrade to get a canal-facing room.
  • Stayed: November 2012, travelled as a couple
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Thank CatskillMountainMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded 10 January 2013

Dear CatskillMountainM,

Thank you for taking the time to leave such an extensive review of Hilton Amsterdam on Tripadvisor.

We are delighted to read that you enjoyed staying at our hotel. It is a pleasure to hear that you feel comfortable in our clean rooms and that you enjoyed the beautiful canal view as well as the location.

The Hilton Amsterdam is located in the residential South of Amsterdam surrounded by a beautiful canal and at walking distance from the famous Museumplein, Vondel Park and business district. Moreover, many exclusive shopping streets with restaurants can be found in the neighbourhood, for example at the Cornelis Schuytstraat, which is 3 minutes from the hotel, or the Beethovenstraat from 5 minutes walking distance. The easiest and fastest way to get to the city centre is via tram or bus, which is passing by the Apollolaan as well.

We are pleased to read that you enjoyed the quality and variety of our breakfast buffet. We are sorry for any inconvenience you might have experienced concerning our breakfast opening time. Our recommendation for having breakfast before the opening time is to order a breakfast box from our room service, which is without additional fees or to order a full breakfast menu to your room with an additional fee of 10 Euros.

We thank you for your comments about the lack of storage room and internet prices and have discussed them with our team. We would like to inform you that our hotel will offer free internet in all public areas from mid-January.

Thank you for staying at the Hilton Amsterdam and we look forward to welcoming you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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Reviewed 26 December 2012 via mobile

From the moment I walked into this Hilton the bellboys the recption staff were fantastic lovely front area great spot to sit and relax or have a drink Amsterdam has it all .. The rooms are small and need some work but a very easy place to get around the staff are from all over the world and are very good at what they do the staff all have management levels excutive lounge is small but good food and drinks with fantastic view all over Amsterdam ... Breakfast was good nice selection of foods and staff here are also outstanding



Hilton with flair




On a low rooms do need work and a little of the way but if you don't mind a walk/ ride its the place for you the walks are great a lot to see and do before you know it you have walked miles people are very friendly and helpful would stay here again when in Amsterdam ...

  • Stayed: August 2012
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Thank TPG_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded 10 January 2013

Dear TPG_12,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are delighted to read your positive words about our hotel and our team members.
Our team members do their utmost to deliver high quality and we are honoured to hear your compliments about their work.

It is a pleasure to read that you enjoyed our breakfast as well as the view of the Executive Lounge.

The Hilton Amsterdam is indeed located in the residential South of Amsterdam, surrounded by many exclusive shopping streets and restaurants while it is at walking distance from the famous Museumplein and Royal Concert Hall. It is a longer walk to the city centre with many attractions on its way. The easiest and fastest way to reach the city centre is via tram.

We take your comments regarding the size and condition of our rooms seriously and have discussed them within our team for possible future action.

Thank you for staying at the Hilton Amsterdam and we look forward to welcoming you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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