I had read great things about the Estherea so was really looking forward to our stay. When we tried to check in and discovered that they'd let our rooms out in error we were then horrified by how rude the 'manager' proceeded to be to us. She basically suggested that if we weren't happy with our lot (crap rooms with double beds and not what we'd booked) then we should go to another hotel. It was without doubt one of the worst experiences of customer service that I have ever encountered in all my years of travelling. Sadly this wasn't an isolated incident. The woman in the restaurant the next day was horrifically rude to one of my travelling companions. It's a shame as this could be a great place. If they retrained their vile staff then we would have had a very different experience.
- Official Description (provided by the hotel):
- Located in the heart of the city, Hotel Estherea is housed in a row of historic buildings on the major canal. Behind the 17th century façade, guests find a warm welcome in comfortable surroundings. With its woolen carpets, crystal chandeliers and sumptuous furniture, the hotel is an oasis of tranquility in the middle of the bustling city.The Estherea first opened its doors in the 1940s. this family business is currently run by the third generation. Although the hotel’s comforts and facilities have been brought up to date over the past sixty years, the concept of personal service and attention remains unchanged. All 92 rooms have been recently renovated and are all accessible by elevator. Each room has its own unique character: a wonderful place to unwind a day of exploring the city. ... more less
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- Also Known As:
- Estherea Hotel Amsterdam
- Hotel Estherea Amsterdam