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“Great location, great rooms, staff poorly trained”
Review of Hotel Estherea

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Hotel Estherea
Ranked #16 of 372 Hotels in Amsterdam
Certificate of Excellence
Reviewed 11 August 2012

We had a lovely room on the top floor overlooking the canal. Although the room was quite small (it was the largest one on the floor) and had a closet-style bathroom, it was well-appointed. The breakfast was quite expensive for 18 euros but offered a good selection of items. The community areas downstairs were comfortable and the staff rather accomodating given that a group of Russian visitors took over one of the large dining-style tables ALL DAY, dining on eggs and food that they'd apparently brought either with them or were cooking in their rooms. Regardless, we would have given the hotel 4-5 stars except for a rather unpleasant incident that occurred late in our stay.

One morning at 9:30 just as we were leaving to go downstairs for breakfast, one of the guests appeared, dressed only in his underpants with a large hairy belly hanging out, and complained that we were making too much noise, telling us that he couldn't sleep. Let me first say that we are extremely quiet people and are always aware and respectful of those around us. Apparently, his room was directly below us and he was trying to sleep in. The only noise that might have occurred that morning was our walking in stockinged feet, getting ready for the day. We'd fly around the room if we could. After reading other TA reviews, it appears that noises are carried down to guests below and others have been accused of similar behavior.

On the way out that day, the gentleman at the front desk mentioned the complaint that the other guest had apparently made to him and told us that the he should not have bothered us. He did not accuse us or question us in any way and handled it professionally.

The following morning, we had to leave early for a flight home, so we packed the night before and did everything in our power to reduce noise. Just as we were walking out the door, the night staff person showed up at our door and in a rather accusatory tone, told us he had gotten a complaint and came up "to find out what was going on." It was clear that we were leaving but he wanted us to know that this guest had complained before too. I told him that I felt as though he were laying the blame on us and he said no, he repeated that he was just trying to find out what was going on up here - it still felt like he thought we were at fault. I told him that he should look at the TA reviews, as there were other complaints of this nature and clearly it was an issue with the hotel (poor sound insulation or such) and not a problem caused by the guests. He dismissed this. When I asked him if he was a manager, rather than tell us no, he said very rudely that he wouldn't be working at night if he were a manager. We thought that he handled this situation poorly and unprofessionally.

In the future, the staff should investigate complaints by either listening from the room of the complainer and determining whether the noise is beyond reasonable or stand in the hallway outside of the door of the accused. The walls in this hotel are very thin and we listened to our neighbors' televisions constantly.

Finally, twice we asked for recommendations for gourmet places to dine and both times the staff seemed perplexed and sent us off to restaurants that were very touristy (menu translated into a hundred languages) and not reviewed well on the internet. When we asked specifically for Michelin restaurants the staff could not direct us to any, even the Bib Gourmand would have been fine.

I don't know if we'll return to this hotel mainly because of the rude night manager. In my mind, he should be trained or fired. He is definitely a liability to this hotel.

Stayed: June 2012, travelled with family
2  Thank Eat_out_often
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 August 2012

Will never get another star as the hotel does not have a full time restaurant. That said, try 'Bert's' on the corner for breakfast or lunch. Fast and cheap. As for the hotel, have been some changes in the last several years since we visited. All good. A new section in the back with its own (new) elevator is a big improvement. The hotel lobby, parlor and library are all clean, well maintained gathering places. There is a small niche bar just off the lobby. The restaurant has been expanded. Our internet rate, which was quite good, did not include breakfast which would have been an 18 euro add-on. See the comment about Bert's. Our room, in the new section, was very nice, well appointed, comfortable bed. The hotel is on the Singel Canal, just a short walk from the Dam, or really anywhere as the tram stop is in the next block. Employees all spoke excellent English (Dutch) and were most helpful. Can't complain, except that they need another star.

  • Stayed: August 2012, travelled on business
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Thank CaptainCruisingnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2012

My boyfriend and I chose this hotel based on its great tripadvisor reviews! Since we were only staying in town for a few nights we decided to splurge on the canal facing room because we wanted to wake up every morning and look out on the beautiful canal. We arrived at the hotel at around noon and were told that our room would be ready in an hour, so we stored our luggage and headed out for lunch. When we returned we were given a room, when we arrived in the room it was beautiful and I loved it, but when we looked out the window... no canal view... so we pulled up our reservation just to be sure that we ordered a canal view and sure enough we had so we headed downstairs to talk to the front desk. It turns out there was some sort of booking error and for some reason it said that we had booked a room for 3 and since they dont have any canal facing room for 3 they gave us an alternate room but the fact of the matter was that there were only two of us! So after looking through the reservation system for a while the woman at the front desk let us know that there was unfortunately no canal view room available! Bummer! However she was willing to upgrade us to their luxury suite AND offer us free breakfast AND free wifi for our entire stay! To be honest at first we were still a little upset, we really did want to have a canal facing room even if it was not the luxury suite but when we were shown into the luxury suite our opinion changed. The room was stunning! It was beautifully decorated with a giant chandelier in the middle of the room, I loved it and it was by far the best room that I have ever stayed in! The breakfast was really great, there were a ton of options and it really tasted great! The lobby and bar area are beautiful and great places to just hang out and get a drink. Overall the service made this hotel, they really worked hard to make things right for us! One morning we decided to bike to a windmill that we thought would be about a 20 or 30 minute bike ride away, luckily we checked with the front desk before heading out and she told us that it would probably take us 45 minutes to an hour each way and instead showed us the way to another windmill close by that is also a brewery! It was very cool! The location of this hotel is really amazing! There is a bike rental place orangebike like a block away where you can rent bikes by the day, so this hotel served as the perfect home base for us. I would love to stay at this hotel the next time I am in Amsterdam, and I would even be willing to pay for the upgrade to the luxury suite!

  • Stayed: July 2012, travelled as a couple
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2  Thank Aurielle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012 via mobile

The hotel was located in a great part of the city, away from crowds but close to everything. The prices were pretty high and included just the room, no breakfast, no wifi. We were lucky enough to be upgraded to a junior suite but our room was very dark with only one window on the inside of the hotel. The bed was comfortable and the room was quiet. However, I would think you could find more for your money.

1  Thank emtron
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2012

Thanks a lot to all fellow reviewers, who gave us a great recommendation to stay at Estheria, first of all!

We spent 3 nights there before our cruise and were just happy. Our room for three on the third floor did not have a view, but was lovely. The third bed for our daughter was very comfortable.
Try to get a room on a higher floor to have more day light, if you need a family room.

Breakfast, lobby with library, helpfulness of the staff, location - everything was on a high level!

Honestly, I'd ruther stop here and simply recommend to read other reviews with excellent rating and, believe me, they are very true.

  • Stayed: July 2012, travelled with family
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Thank Irina94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

This hotel has a very beautiful and original decoration. The room was spacious. Very clean. You get coffee and tea from the reception during the day. If you are lucky, you can enjoy pastries as well. On the other hand, Paying for breakfast is totally worth it!

  • Stayed: June 2012
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Thank Giselle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

Stayed here during the Summer with my girlfriend, fantastic hotel in a beautiful part of Amsterdam.

Very friendly and helpful staff and the hotel and rooms were of a very high standard.

I've been to Amsterdam a number of times and stayed in some over priced, rubbish hotels and decided I'd pay that bit more for this visit and it was well worth it.

The hotel is in a relatively quiet canal in Amsterdam so perfect if you want to avoid the main Red-light, (although there are a few discrete red-lights dotted along Singel), but still close enough to the centre if you get bored and want to explore the fun parts of the dam ;)

  • Stayed: July 2012, travelled as a couple
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1  Thank collie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Estherea

Address: Singel 303-309, 1012 WJ Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#5 Family Hotel in Amsterdam
#9 Romantic Hotel in Amsterdam
#10 Business Hotel in Amsterdam
#12 Luxury Hotel in Amsterdam
Price Range: £152 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Estherea 4*
Number of rooms: 71
Official Description (provided by the hotel):
Located in the heart of the city, Hotel Estherea is housed in a row of historic buildings on the major canal. Behind the 17th century façade, guests find a warm welcome in comfortable surroundings. With its woolen carpets, crystal chandeliers and sumptuous furniture, the hotel is an oasis of tranquility in the middle of the bustling city.The Estherea first opened its doors in the 1940s. this family business is currently run by the third generation. Although the hotel’s comforts and facilities have been brought up to date over the past sixty years, the concept of personal service and attention remains unchanged. All 92 rooms have been recently renovated and are all accessible by elevator. Each room has its own unique character: a wonderful place to unwind a day of exploring the city. ... more   less 
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Also Known As:
Estherea Hotel Amsterdam
Hotel Estherea Amsterdam

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