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American Hotel Amsterdam
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Reviews (3,423)
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1,359
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459
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86
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All reviewsgreat locationhampshire hotelbalcony overlooking the canalcanal tourbeautiful hotelmini barbars and restaurantsflower marketvan gogh museummuseum quartertram stopcentral locationdam squareleidsepleinamericaincityconcierge
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1,665 - 1,670 of 3,423 reviews
Reviewed 6 May 2014

Location is excellent,away from the hustle and bustle but within a short walk of the main shopping streets and Dam Square.There is a canal outside with a hop on hop off boat service for sightseeing and multiple tram routes within 100mtrs. A number 1 tram will take you to and from Centraal station.The service was polite and courteous and I found the American bar relaxing. on a negative point the rooms are a little on the small side (330 anyway) and there were stains on the carpet.The shower was not very powerful.However the rest was clean and well appointed.
The common areas were very clean and the staff were very helpful.A nice hotel which I would stay at again but in a different room

  • Stayed: May 2014, travelled with family
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Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolf_J_W, General Manager at American Hotel Amsterdam, responded to this reviewResponded 8 May 2014

Dear Guest, thank you for your stay and your review posting. Your construcitve comments are being adressed and we hope that you will return soon to witness the results of these efforts. With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

Well if service is everything then there is nothing left to comment on. The reception staff and the concierge were warm and welcoming and went out of their way to please. However, the room was very comfortable and we especially appreciated the large comfortable bed and the two lounge chairs. The icing on the cake was the view over the river from our balcony.

  • Stayed: May 2014, travelled as a couple
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Thank najneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolf_J_W, General Manager at American Hotel Amsterdam, responded to this reviewResponded 8 May 2014

Dear Guest, thank you for your stay and your review posting. We are glad that our service intentions completely matched with your expectations, resulting in a satisfactory visit. With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Pros: Location - brilliant for getting anywhere in the city. Friendly staff. Soft fluffy towels. Room ok, but no view. Free wifi. Very clean.
Cons: Mattress should have been replaced about 5-years ago (saggy, roll into the middle, lumpy and uncomfortable). Noisy (think we were positioned beneath the pipes and got to know the neighbours toilet habits and bathing habits very well during our two nights). Poor excuse for a shower. Reception too busy to cope with the number of visitors.

  • Stayed: May 2014, travelled as a couple
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Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolf_J_W, General Manager at American Hotel Amsterdam, responded to this reviewResponded 8 May 2014

Dear Guest, Thank you for your visit and review posting. We shall look into the points described by you. The increasing of the water pressure is currently in process. Please call us for your next visit to determine the most befitting room for your needs. With best regards,

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Reviewed 5 May 2014

The hotel is located in a great location in Amsterdam. We were greeting well by the front staff and they held our luggage until our room was ready. We asked them to e mail us when it was ready and they did do so at 2:00. I would recommend that you get a higher room if possible. We were on four floor and it was very nice. The room was clean and large for a European room. The bathroom was a very nice size, and we had a nice little balcony that just fit two chairs. The bed was very comfortable. We used the concierge service to help us set up a trip to Keufenhof to see the tulips. He was very good giving us good advice and instructions. The only negative I would have is that we did do the buffet breakfast one morning. While I thought the food was ok, it was a little over priced ... 19 euro a piece. The issue I had with the buffet was that they had people working there, but no one came to clear our plates or to get us coffee or water. We had to do that all on our own. Which I understand it is a buffet, but at 19 euro I think they could have had a little better service. All in all I would recommend this hotel, the check out was quick and easy. If you find you way to Amsterdam this is a nice place to stay.

Room Tip: Recommend a higher room.
  • Stayed: May 2014, travelled as a couple
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Thank Robyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolf_J_W, General Manager at American Hotel Amsterdam, responded to this reviewResponded 8 May 2014

Dear Guest, Thank you for your stay and review posting with critical recommendations. We shall concentrate on the elements mentioned. We hope to see you back soon. With best regards,

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Reviewed 3 May 2014

Such a great hotel. Located within a pleasant area of Amsterdam with good connections to all parts of city. Amazed with room 604. Clearly family room of sorts but was very good size. Bathroom adequate. Views towards rear overlooking rooftops and skyline of Amsterdam. Pleased to have free use of safe. Excellent concierge, reception and porter service. We did not dine in hotel unable to comment on menus.

A city tax is payable and check final bill as was charged for vodka at €8.50 which we did not have. Seemed to have been refunded later.

Location very good close to theatres and many restaurants and cafes. Good shopping and not too far from tourist sites and flower market. Boat trips available outside hotel but I would advise going elsewhere. The Lovers company outside hotel were good for hop on hop off but got very busy. We had a more relaxing trip prior.

Transportation easy to use and efficient. We are used to London fares so reasonable day ticket on trams, buses etc €7.50. For ease of use we boarded Connexion shuttle service from Schipol. Very efficient and kept to time schedules.

All in all very pleasant stay and would recommend to family and friends. Just mind the kamikaze bikes!

Room Tip: Room number 604 for space and peace and quiet
  • Stayed: April 2014, travelled with family
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Thank happywandererEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolf_J_W, General Manager at American Hotel Amsterdam, responded to this reviewResponded 5 May 2014

Dear Guest, Thank you for your stay and your review posting. Our apologies for an ommission in your invoice. Good to hear that is was settled swiftly and efficiently. We look forward to welcoming you again. With best regards,

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