I booked two nights at this hotel. I was warmly welcomed and a room in the supposedly 'quiet side' was offered. The check in staff were courteous to call and ask if I was satisfied with the room which as well appointed including aroma therapy sleep aid on the pillow.
Being a very light sleeper, I was looking forward to some rest after a long journey. To my disappointment the non stop sound of trams, ambulance and police cars kept me awake most of the night. I called the reception late night and after some discussion they agreed to change my room the next day.
In the morning as requested Ileft my belongings packed in the room as the front desk had assured that they would move my bag to the room on the back side. To my disappoint,ent late in the afternoon when I returned my bag wasn't moved neither was a room ready. Not wanting to wait further I opted to move to the room on another floor. I was assured this was quieter. To my disappointment again there was sounds in he night and this was the second night that I could not sleep. They receptionist coded the wrong key type twice and so all I did as run from one room and one floor to another exhausted but mindlessly moving about .
I was supposed to extend my stay by one night at crowne plaza but because of the noise problem, I moved to another hotel next to Crowne plaza. Guess what? Had no problems sleeping there and when they assigned a quiet room it was actually quiet and I slept well.
Makes me wonder why a hotel of such high reputation fails to achieve customer satisfaction in terms of sleep, one of the most important things on a business trip.
So, for the brand name and overall experience I recommend this hotel but for sleep, specially if you are a light sleeper, please avoid this property.
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- Also Known As:
- Crowne Plaza City Centre Hotel Amsterdam
- Crowne Plaza Amsterdam
- Crowne Plaza Hotel Amsterdam