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“Unprofessional , unfriendly and prejudice staff”

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Holiday Inn Amsterdam
Ranked #150 of 371 Hotels in Amsterdam
Reviewed 28 May 2014

Upon arrival to the hotel, we were greeted by a very unprofessional and unfriendly desk agent . We were a group of 30 orthopedic surgeons participating for ESSKA congress. The hotel is clean and very nice. The encounter we had with this employee made our stay at this hotel, "TERRIBLE". The staff acting as unprofessional and very prejudice!!

  • Stayed: May 2014, travelled on business
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1  Thank wanna_with
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 2 June 2014

Dear wanna_with,
Thank you for leaving your feedback on Tripadvisor.
Your compliments regarding the cleanliness of the hotel are highly appreciated.
It is unfortunate that the encounter with our reception was a negative one. We will definately look into this. Could you perhaps provide us with a bit more infortmation regarding this encounter; sales.amsterdam@lhmeu.com? This way I can ask the Front Desk manager to look into what had happend and we can improve the quality of our service and people.
Kind regards,
Pascal Aartman

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442 - 448 of 1,472 reviews

Reviewed 27 May 2014

Close to the Rai, comfortable, clean, everything you would expect of a Holiday Inn. Service very good, helpful and friendly. Rooms a good size and well appointed, but a bit noisy at night not from the traffic but internal motors. Bought it on deal ,so not bad value for good hotel in Amsterdam

  • Stayed: May 2014, travelled on business
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Thank michael r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 2 June 2014

Dear michael r,
Thank you for providing us with your feedback on your stay.
Your compliments regarding the hotel and the service we provide are highly appreciated. We will look into your comments regarding the internal noise.
Kind regards,
Pascal Aartman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Very clean as you would expect. Very friendly staff. Will stay again. Wifi in the rooms is great. Nice selection for breakfast to cater for all tastes. Train station and tram stop just outside. Angry birds in the lift is a nice touch.

  • Stayed: May 2014
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Thank valueholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 2 June 2014

Dear valueholidays,
Thank you for leaving your compliments regarding the cleanliness of the hotel on Tripadvisor. It is great to read you enjoyed your stay at the hotel and appreciated the Angry Birds.
We are looking forward to a next visit.
Kind regards,
Pascal Aartman

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Reviewed 27 May 2014

A large hotel with a good location, but surprisingly limited choice of restuarants and eating places...The staff is very friendly and service oriented....The hotel needs to fix the billing system, cos my credit card, which was working perfectly before checking and after checking out was refused, not once but twice at Holiday Inn.....

Rooms are small but well furnished. The carpets and upholstery seems old and dank, so some refurbishments would be good.

Room Tip: Higher floor rooms are good cause you avoid the sound of traffic....
  • Stayed: May 2014, travelled on business
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1  Thank cic92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 2 June 2014

Dear cic92,
Thank you for taking the time to write a review on Tripadvisor.
Great to read that you enjoyed the location of the hotel. I do apologise for the inconvenience with your credit card upon check out. I do hope that everything went well in the end. Perhaps during a next visit our reception or porter can provide you with some tips on restaurants in the area as there are a few.
We are looking forward to your next review on Tripadvisor or our own site.
Kind regards,
Pascal Aartman

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Reviewed 27 May 2014

I have to say; I really liked this place! What a great "accidental" find... We, like most people, were on a budget and found a great deal on this hotel. We got more than we paid for... Its a very impressive hotel with location by the trains for easy travel into Amsterdam. (Do the Heineken Beer tour! FUN!) Rooms were spacious and comfortable; staff were friendly and well trained; the attached restaurant was nice and overall it was a very pleasant stay. We would stay here again!

Room Tip: The rooms by the elevator got noisy at night. We were just down for them and hear people coming in a...
  • Stayed: June 2013, travelled with family
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Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 2 June 2014

Dear Heidi B,
Thank you for leaving a review on Tripadvisor.
Great to read that you enjoyed your "accidental" find and your stay at our hotel. Your compliments regarding our hotel team are highly appreciated.
We are looking forward to your next visit.
Kind regards,
Pascal Aartman

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Reviewed 23 May 2014

Enjoyed 2 days stay here along with my friends. It was not much far away from the city. Rooms were neat and tidy as expected. Staff was generous. Over all I would rate this hotel very satisfactory and would love to stay here again during my next visit to this place. Thumbs up !!!

  • Stayed: June 2013, travelled with friends
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1  Thank RRArya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 2 June 2014

Dear RRArya,
Thank you for leaving a review on Tripadvisor.
It is great to read that you and your friends enjoyed your short trip to Amsterdam and we are looking forward to your next visit.
Kind regards,
Pascal Aartman

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Reviewed 21 May 2014

You really can understand the different between "Heavan and Hell" at here :-)
Everything in here are legally including........... drug , red light business etc.
Scenery and weather are really beautiful and nice.
Good place for a good experience.

  • Stayed: April 2014, travelled with friends
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1  Thank HolidayTrip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnAmsterdam, General Manager at Holiday Inn Amsterdam, responded to this reviewResponded 23 May 2014

Dear HolidayTrip2014,
Thank you for leaving a review regarding your trip to Amsterdam.
Looking at your review it seems you and your friends enjoyed the city.
We are looking forward to your next visit.
Kind regards,
Pascal Aartman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Amsterdam

Address: De Boelelaan 2, 1083 HJ Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#81 Business Hotel in Amsterdam
#84 Luxury Hotel in Amsterdam
#93 Family Hotel in Amsterdam
#99 Romantic Hotel in Amsterdam
Price Range: £96 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Amsterdam 4*
Number of rooms: 264
Official Description (provided by the hotel):
The Holiday Inn Amsterdam located south of Amsterdam city centre is an ideal hotel for both business and leisure travellers. RAI train station is a 3-minute walk offering a direct 10-minute service to Schiphol Amsterdam Airport. From RAI station you can also easily catch a metro or tram to Amsterdam city centre, both only a 15-minute ride. RAI Convention centre, at 600 meters, is within walking distance of the hotel. Holiday Inn Amsterdam is also close to all main offices on the Zuid-As and the World Trade Centre. The Rijksmuseum and Van Gogh Museum are only a short tram ride away. Alternatively you might fancy a relaxing 30-minute walk through the popular neighbourhood Oud-Zuid to reach Amsterdam s renowned museum district or a walk trough leafy Amstelpark just across the street. You could also opt for renting a bike at reception to discover the city as a true local. All our 264 spacious rooms have been recently renovated, in addition to our comfortable and stylish Open Lobby. Holiday Inn Amsterdam features 11 multifunctional meeting rooms, a fully equipped fitness center and the largest and liveliest Open Lobby of Europe. Providing you with loads of space to work, eat & drink, relax and socialize. Get comfortably installed and treat yourself on a delicious STARBUCKS coffee from our To Go Café. WIFI Internet access is available free of charge throughout the entire hotel. Please note that this is a full non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Amsterdam Hotel Amsterdam
Amsterdam Holiday Inn

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