Hotel location was fantasic...walking distance from Centraal Station, but still in a quiet area near one of the canals instead of directly on one of the littered, red light district streets. Room was nice as well...business class with all new fittings and furnishings if a bit small, but not bad for Europe actually. (Hotel generally looked like it completed recent renovations.) Unfortunately, all the positives were outweighted by the poor service.
My 62 year old mother and I attempted to check in at 3 pm and were told that due to late check outs, they were still cleaning rooms. After a full day at Keukenhof directly off our red eye flight, we annoyed. We were told it would be about a 1.5 hours wait. We walked around a little then went back at 4:30 pm and was told it would be 30 minutes more. At 5 pm my mother was falling asleep in the lobby and I was irate. I've never been to a hotel, much less a Marriot, where you couldn't check in by 5 pm. WTF. At this point, offered to go clean a room myself. After a few choice words with a blank-faced, unhelpful, unsympathetic trainee, one of the other, presumably senior, receptionists mysteriously found a room with two twin beds for us. (I believe a general standard room should be two fulls.)
After we got to our rooms I discovered that the slippers and bathrobes that I ordered online days in advance were not in our rooms. Understandable since we apparently got this room last minute and they were still cleaning "our" room, however, it took housekeeping another 45 minutes to get them to us after we called room service. My mother who's never been to the Netherlands before is now under the impression that the Dutch are slow and rendered lazy by their social welfare system...but grows lovely tulips.
- Official Description (provided by the hotel):
- Located within walking distance of Central Station in the historic city centre of charming Amsterdam, the Renaissance Amsterdam Hotel is a top-tier choice of travelers. Regardless of reasoning for travel, guests will find comfort in our warm welcoming lobby, renovated guest accommodations featuring Renaissance Bedding, and a well crafted incentive of dining options within the hotel walls. ... more less
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- Also Known As:
- Amsterdam Renaissance