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“VERY VERY DISAPPOINTED” 1 of 5 bubbles
Review of Inntel Hotels Amsterdam Centre

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Inntel Hotels Amsterdam Centre
Ranked #95 of 361 Hotels in Amsterdam
Certificate of Excellence
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“VERY VERY DISAPPOINTED”
1 of 5 bubbles Reviewed 18 April 2014

I had made a reservation for 3 nights for a family of 4 in 1st week of March. Thereafter I communicated on emai with this hotel on few issues baby sitters etc. Everything was fine till yesterday, when I got a call from the hotel saying that the do not allow more than 2 persons to occupy the room. This was inspite of the fact that I clearly wrote a note in my booking giving details of members including at the age of kids. Manager of this hotel wanted me to book a additional room at crazy price. When I asked him that if they had a problem they should have told me 1.5 months ago, while we had been communication of some point, however he had no answer for this. I was cheated dealing with this hotel and would suggest everyone to be careful.

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank cjparekh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 22 April 2014
Dear guest,

Thank you for your review and please accept our sincere apologies. We are very sorry that you have experienced this with our hotel. Unfortunately is it not possible to accommodate 4 persons in our standard room. For safety matters this is not allowed and the only possibility is to book 2 rooms. We are very sorry that you needed to cancel your reservation in our hotel but we still hope that you give our hotel another change the next time you will visit Amsterdam.

With best regards,

Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,217 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (376)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

My friend and I have just returned from a fab weekend in Amsterdam - the hotel was great just what I had hoped for having read previous reviews - very comfortable beds with extra pillows and a great shower - the reception staff were just fantastic! - Linda especially worth a mention - thank you so much for your professionalism and customer service. Housekeeping too was exceptional. The location was so convenient to the Central Station and yet in a quiet strret away from the noise of Damtrack. Make sure you call to Greenwoods for brunch or lunch its about 10 minutes walk from the InnsHotel on Singel canal - a culinary delight! Daniel the waiter was such a nice guy!

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GBK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 22 April 2014
Dear guest,

Thank you for being our guests from Belfast and for taking the time to write this review.

I greatly appreciate your kind comments about our staff and am glad that we could be of service. We are always striving for excellence and personal service, and it is very rewarding when our guests take the time to let us know they are pleased. We will forward your comment to the reception (Linda) and our housekeeping department.

Thank you again, and we look forward to welcoming you back in the future.

With best regards,

Sales Coordinator
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Ossett, United Kingdom
Level Contributor
137 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 16 April 2014 via mobile

Excellent location near the station. Underground parking costs €25 for 24 hours (special hotel rate). We were upgraded to an Executive Room - king size bed, very good shower, safe, TV, Free Wi-Fi. Breakfast was self service buffet - extensive choice at a cost of €17.50 pp. Friendly and helpful staff. Would definitely recommend this hotel.

Stayed April 2014, travelled as a couple
Helpful?
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 22 April 2014
Dear guest,

Thank you for sharing your experience with the travel community.

It is a pleasure to read that you appreciated the upgrade to an Executive Room. It is also wonderful that you found our staff friendly and helpful. This is exactly the feeling we would like to create with our guests.

The Inntel Hotels Amsterdam Centre team is hoping to welcoming you back one day!

With best regards,

Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

Good hotel, very nice staff, well located. Breakfast expensive (17 euros per day) but there is a refrigerator in the room and many markets close to the hotel. Parking just across the street. I intend to come back.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IsabellaOliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 22 April 2014
Dear guest,

Thank you very much for taking the time to post your feedback. We are so pleased that you had enjoyed your stay and that we could welcome you all the way from Sao Paulo! It is nice to read that you would reserve our hotel next time you will visit Amsterdam, you are more then welcome at Inntel Hotels.

With best regards,

Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

brilliantly located hotel right in the heart of it all, clean rooms, very comfy beds, lovely friendly staff, what more could you want, they let us check in early, and even when we checked out they let us keep our bags in a room so we didnt have to carry them around all day. highly recommend.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 17 April 2014
Dear guest,

It was with great joy to read out your comments regarding your recent stay at the hotel. Perfect start to our day and smiles on everyone's faces. Thank you so much and we look forward to welcoming you back soon!

With best regards,

Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
150 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

I have stayed at Inntel many times and never really had any issues, This time I had 2 rooms booked, we arrived a little early (1pm) and were told they would make our check in a priority. 3pm comes around (what we were led to believe is check in time) and we are told it will be another half an hour.
In fairness we were upgraded to a superior and a business room, however the addition of a black leather chair and desk didn't really help.
Comfy beds, decent sized room, good free wifi helps to make up for the less than ideal customer service, which as always in the past been fine.
That said I would stay here again if the price is right as its clean, tidy and in a great location.
I wish tripadviser would let you rate in half stars as theres a big difference (IMO) between 3 stars (average) and 4 stars (very good). This visit falls somewhere inbetween the two.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tajandmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 17 April 2014
Dear guest,

Thank you for taking the time to point out some shortcomings during your stay which contributed to your stay not being as pleasant as it might have been.

You mentioned that you had to wait for you could check in to your room, and we do understand that this must have caused some inconvenience. We would like to apologise for this matter.

The Inntel Hotels Amsterdam Centre team is hoping to welcoming you back one day. Looking forward to that occasion, we remain,

With kind and hospitable greetings,

Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Assen, The Netherlands
Level Contributor
76 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

Had a Deluxe Twin Room: spacious, clean, and quiet - not cheap but excellent value for money for downtown Amsterdam. Very comfortable king-sized bed, large desk, comfortable chair. Excellent free wifi. However, closet space a bit cramped and with a very small safe (not large enough to hold laptop). Bathroom bright and clean, but also cramped, for example tight space to sit on toilet, and it's impossible to stand under the shower without getting water on the floor. Continental breakfast buffet with ample range of fresh, tasty food and drinks, served in pleasant "atrium-style" room. Location excellent for anything near the Central Station (so a bit far if you prefer the museum district).

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskia K, Sales Coordinator at Inntel Hotels Amsterdam Centre, responded to this review, 14 April 2014
Dear guest,

Thank you very much for taking the time to post your feedback. It is good to read that you have enjoyed our breakfast in our restaurant. We hope that we have the pleasure of welcoming you back to the hotel in the very near future !

With best regards,

Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inntel Hotels Amsterdam Centre

Property: Inntel Hotels Amsterdam Centre
Address: Nieuwezijdskolk 19, 1012 PV Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#56 Family Hotel in Amsterdam
#56 Romantic Hotel in Amsterdam
#63 Luxury Hotel in Amsterdam
#69 Business Hotel in Amsterdam
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Inntel Hotels Amsterdam Centre 4*
Number of rooms: 239
Official Description (provided by the hotel):
Visiting Amsterdam is a true experience. Inntel Hotels Amsterdam Centre is the ideal starting point for exploring the city. Located in the heart of Amsterdam at a traffic-free square between Central Station and the Dam, the hotel is within walking distance to the canals and all city highlights. Our 4 star hotel featuring stylish rooms and suites, provides free WiFi internet throughout the premises. ... more   less 
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Also Known As:
Inntel Hotels Amsterdam Centre Hotel Amsterdam
Golden Tulip Hotel Amsterdam
Golden Tulip Amsterdam Centre
Amsterdam Golden Tulip
Hotel Tulip Amsterdam

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