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Mercure Hotel Amsterdam City
Ranked #113 of 364 Hotels in Amsterdam
Newcastle upon Tyne, United Kingdom
Level Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“It is ok...”
4 of 5 bubbles Reviewed 31 January 2013 via mobile

This place is great for getting to rai exhibitions and there was a free shuttle bus to the conference directly from the door. The rooms were comfortable but I heard quite a lot of noise from other rooms. I was also struggling to get warm in bed. There was also little pressure in the water in the shower.

Overall the staff are very friendly and helpful although the food is fairly average.

I would imagine they take advantage of business travellers and exhibition goers as the prices were very high for what it was. Don't mean to sound negative, it was good it many ways.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snowqueen75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, 6 May 2013
Dear Sir / Madam,

Thank you for your feedback regarding your stay at the Mercure Hotel Amsterdam City. It is important for us in order to improve our services towards our guest.

We have placed many sound proofing materials in our rooms but unfortunately this was not up to your expectations. Please accept my sincerest apologies for that.

I was pleased to read that the level of service was up to your expectations.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

With the kindest regards,

Robert van Vliet
General Manager
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1,911 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
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newquay
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 January 2013

This hotel was very pleasant and efficient for the price paid, slightly outside of the center but perfect if you don't mind a walk. Room was very large and clean well maintained.
Continental breakfast was great and keep us going all day. Would definately use again at the right price.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mtho1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, 6 May 2013
Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
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Birmingham
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 27 January 2013

Stayed here on business, rooms are large and clean. Tv has English channels. Good view from high floor rooms. Evening food isn't that great although if you're tired and need something quick then it's fine. Breakfast is plentiful. Don't bring your luggage down as you can't take it into the restaurant, you have to leave it at reception. Checking out can take some time, the queue can be 20 people long so either do it early or ask for a quick check out form. Location was fine for us as we had a car and travelling to/from clients etc but if you are visiting Amsterdam this hotel is a taxi ride from town (7/8 minutes in a cab to town).

Room Tip: High floor
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickie_lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, 6 May 2013
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

Our location is most of time a deciding point for our guest. The easy access, close to the city centre and the Amsterdam Rai makes this a perfect location.

I am also delighted to hear that you enjoyed our breakfast. It is in my opinion one of the best breakfast buffets in Amsterdam. The wide variety of products, whole bean ground coffee and our real freshly squeezed orange juice makes the difference with our guests.

I will share your comment with my team, who will be delighted to hear that yet another guest left our hotel satisfied.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
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Auckland, New Zealand
Level Contributor
103 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 21 January 2013

Overall good hotel, but what let it down was the location - not central enough to walk to places. Whilst there was no pillow choice, there were tea and coffee making facilities and Wi-Fi in room was free. There was no iron, but a trouser press, hair drier, fridge and safe.

Room Tip: Don't recall if there was a swimming pool, as I was there in winter. When you visit Amsterdam, n...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Belinda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, 6 May 2013
Dear Sir / Madam,

Thank you for your review on Tripadvisor. Your feedback is important to us in order to improve our services towards our guests.

We do offer our guests various pillows besides the ones in the room. Would you require a different type of pillow we would be happy to provide you one.

Next to that we are located in the outskirts of Amsterdam but with several transportation options it is very easy to access Amsterdam.

I hope to welcome you again in the Mercure Hotel Amsterdam City.

With the kindest regards,

Robert van Vliet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 9 January 2013

We only stayed in Amsterdam for two nights with three single beds and without breakfast. The beds were amazing - all three of them - as mostly when you go to a hotel the third bed is invariably a sofa! The rooms were spotlessly clean and the staff were friendly and we had no trouble asking for help. The surrounding area was very quiet but it does take a good 20 minutes to get to the main station on the underground. This was not too much of a concern - I imagine the centre of Amsterdam would be quite lively! Overall recommend and there are some fantastic deals available!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank taylorfam_006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, 6 May 2013
Dear Sir / Madam,

Thank you for your review on Tripadvisor. Your feedback is important to us in order to improve our services towards our guests.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter.

I was pleased to read that the room was up to your expectations.

I hope to welcome you again in the Mercure Hotel Amsterdam City.

With the kindest regards,

Robert van Vliet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonn, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 December 2012

I really recommend it. I was there with a friend only for one night but it was very enjoyable.
Clean rooms, nice atmosphere, nice staff and a good breakfast (great choice).
It is only a short drive to the city centre.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TimeForJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, 6 May 2013
Dear Sir / Madam,

Thank you for your wonderful review on Tripadvisor. We are very happy to read your experiences where up to your expectations.

As the General Manager of this hotel I am very proud of our breakfast buffets. It is in my believe that we serve one of the best breakfast buffets in Amsterdam. Especially due to the extended range of our breakfast products and freshly squeezed orange juice.

Every day we strive to serve our guests even better. Your review will definitely motivate my staff.

Thank you for choosing the Mercure Hotel Amsterdam City and I hope to welcome you again during your next visit to Amsterdam.

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Amsterdam City

Property: Mercure Hotel Amsterdam City
Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#60 Business Hotel in Amsterdam
#65 Family Hotel in Amsterdam
#74 Luxury Hotel in Amsterdam
#94 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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