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“Nice hotel, easy travel to city center”

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Mercure Hotel Amsterdam City
Ranked #106 of 368 Hotels in Amsterdam
Certificate of Excellence
Eau Claire, Wisconsin
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel, easy travel to city center”
Reviewed 28 February 2014

The hotel was nice, the staff were very friendly. The room was clean and the bed comfy. We had a great view on the 16th floor. Travel to the city center was easy as the metro station was not far. We did eat in the restaurant one night and the food was good.

Room Tip: Ask for a room overlooking the canal on a higher floor.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, 3 March 2014
Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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Pune, India
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 February 2014

this is a nice hotel , but little far from central city , can get to central city by metro , which is mins journey.nice clean rooms , on the main side they have spacious lobby , nice lifts , staff is excellent, never found such good staff , excellent , must stay place with family , food is also good in case ur a traveller who feels hungry late night.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marlecha80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, 26 February 2014
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 February 2014

located just on edge of city, and by metro you can get to nearest station (overamstel) in 12 min from centraal station, then it is a 10 minute walk, so if weather is good should not be an issue. from airport it takes 15 min to get to centraal station, so within 45 minutes from airport by public transport is not a bad location, but if you want to be in the middle of everything then perhaps not the place for you.
service is ok, room is large enough - but lack of a bath could be stated clearly on the website for those who might want it? bed is comfortable, but strange that the room service only leave 1 bath towel between a couple.... why assume 1 person is staying? new decor is reasonably fresh.
it is quite expensive to eat at the hotel restaurant though - 55 euro for 1 soup, 1 main course and 1 desert with 3 glasses of wine.
breakfast is good, although food items do run out and not replaced, at least while I was there.
ferry at 10am in morning from back of hotel to go to Anne Frank's house is a good idea at 5 euro person. should make more of it on website - why just leave it as leaflet in the room?

Room Tip: ask for room facing the river for a better view than looking at the motorway, even if it is looking...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clon04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, 17 February 2014
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

I can recommend you to have a look at our loyalty program Le Club Accorhotels at our website. We offer various deals to our loyal guests throughout the year.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 January 2014

The hotel is nice and the service was great. The room was clean and comfy. You will find everything you may need in it. The staff were very helpful and very friendly. The breakfast was very nice and a little bit different to the English breakfast which was good. The breakfast is served from 6 to 10 in the morning in the weekdays. On the last morning of my stay I went to the breakfast at 09:20 am most of the items were gone or almost gone. I asked a waiter for some pancakes and strawberry jam but I only had some jam. They did not refill any item although there were many late arrived gussets which was unfair. These people paid for the breakfast and the hotel said breakfast will be available until 10 am. People should come to find food not empty plates.

The hotel location is away from the central. This was not the problem. The main issue was that the only public transportation available was one metro station that is about 10 minutes or more walking. It is very easy to get to there though but it is not really close especially when you back to the hotel tired and cannot walk anymore. You have to make sure that you do not need anything including food and drinks before you get back to the hotel because there is no shops or restaurants in the area except the hotel's. So it was my mistake in choosing the hotel due to its location.

Hope you find my review is helpful if so please vote for it :)

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Sofiah123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, 17 February 2014
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2014

We stayed here for one night in January 2014 on our 3rd trip to Amsterdam. The hotel is ideally located in the centre but just far enough away from where it's noise at night time - down a quiet mixed residential street (we took a bike taxi from the busier part in the centre and it cost us just 10 Euros).

The staff at this hotel provide an excellent service and have clearly been well trained in customer service. We had a very warm welcome and smooth check in/out service, porters were helpful, breakfast staff were helpful, cleaning staff were polite, we were really impressed with the staff at this hotel. It makes all the difference to be made to feel a little special when you're staying at a hotel, no matter how much you pay.

Breakfast was lovely - everything clean, good choice on over, staff so helpful.

Rooms were a good size, could definitely do with a lick of paint and a little modernising but they were clean, tidy, peaceful and spacious enough. Good selection of bathroom toiletries.

We were really pleased with our stay at this hotel and would stay there again.

Room Tip: We were in room 206 and the window overlooks the entrance of the hotel and children in the nearby re...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnabelBeeforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, 17 February 2014
Dear Sir / Madam,
We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sur, Oman
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 January 2014

Not in the center but in the business area. Very easy to reach by public transportation. Just take the tram 25 from central station or dam square and get off at the end of the tram ( last station) you would have to cross the road and the bridge of Amstel river. Nice room , clean and spacious. very help full staff. no close shops around but you need to walk toward tram 25 station in there some shops and resturants, it is beside the river and there is ferry parking.

Room Tip: river view is nice.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, 21 January 2014
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

As the General Manager of this hotel I am very proud of our breakfast buffet. It is in my believe that we serve one of the best breakfast buffet in Amsterdam. Especially due to the extended range of our breakfast products.

I can recommend you to have a look at our loyalty program Le Club Accorhotels at our website. We offer various deals to our loyal guests throughout the year.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Amsterdam City

Property: Mercure Hotel Amsterdam City
Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#20 Best Value Hotel in Amsterdam
#60 Business Hotel in Amsterdam
#65 Family Hotel in Amsterdam
#69 Luxury Hotel in Amsterdam
#94 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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