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“Cheap price and late check out”

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Mercure Amsterdam Airport
Ranked #157 of 371 Hotels in Amsterdam
Reviewed 20 November 2013

Sadly, I have to say we were really disappointed with this stay.

The good first - Good check in, nice interaction from reception and a welcome late check out of 12pm. Amazing bed.

The bad - This was a special stay for us and I had asked for an upgraded room if possible, we were delighted to see that outside our room it said 'privilege' so thought this had been done! When we got inside we found a very small but functional room overlooking the pond which in turn overlooked the road. Probably the nicest view from this hotel which is situated literally in between 2 busy roads and a motorway. None of the 'privilege' offerings such as comp water and robes were in the room, nor did we get extra TV channels or anything and when we later inspected the sign outside the room you can see it is one of those ones you can slide up and down to hide the sign - I'm guessing therefore that it was just a standard room where someone had pushed the sign up by mistake. Not the end of the world but would have been nice it it wasn't so misleading. The bathroom was not great, very grotty looking - nothing that a lick of paint and some fresh sealant wouldn't solve but kind of uninviting. Its the sort of room where you don't want to spend much time but because of the location you don't really have a choice!

With regards to the location, again we were disappointed. It's too far away from the airport to be a true airport hotel and way too far away from the city to be a reasonable distance to commute in without a car. On the way to the hotel we got off the train far too early and ended up having to walk the last few miles on foot with our luggage and when we eventually saw the hotel, there appeared to be no way in! Very difficult to find the entrance on foot and could certainly use better lighting. In addition, with no travel information readily available in reception or in the rooms, we found ourselves very lost and again, this discouraged us from going out into the city on the night we were there as we weren't sure whether we would get back OK!!

The bar prices are extortionate - 6,5 euros for a beer is way too much however the service in the bar was certainly decent.

Overall, I would not return to this hotel as I simply felt it didn't meet my expectations, I was expecting a relaxed weekend away in a 4* hotel however I came away feeling disappointed, ripped off and certainly not relaxed! Would I stay in a Mercure again? Maybe in the UK but definitely not this hotel again.

  • Stayed: November 2013, travelled as a couple
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Thank p-williams67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 22 November 2013

Thank you for taking the time to share experiences. I am very sorry to read your stay did not meet your expectations. I would like to offer my sincerest for the occured problems. We will take the appropriate measures to prevent future occurrence.

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354 - 360 of 1,062 reviews

Reviewed 15 November 2013

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank IanBusby
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 19 November 2013

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Reviewed 12 November 2013

It was an older hotel, small rooms but very clean. Wifi was pretty good. The location was not the best, but I guess it is to be expected for an airport hotel. Bus stop is across the street from the hotel, take number 197 which takes you to downtown Amsterdam. There is a free shuttle to airport, however.

  • Stayed: October 2013, travelled as a couple
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1  Thank caroltolenlaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 14 November 2013

Thank you for sharing your comments regarding your stay with us. I am glad to read you have enjoyed your stay. I hope to welcome you again in the future.

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Reviewed 10 November 2013

Went for a conference there for 2 days. Good business hotel with conference and practical rooms/breakfast and food. Shutlle bus goes only once an hour so I had to take a taxi as I was in a hurry. Cost about 20 Euro. Hotel is close to airport (like 15 min drive).

  • Stayed: November 2013, travelled on business
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Thank Anne-Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 14 November 2013

Thank you for your comments about your stay and I am glad you have enjoyed your stay. I hope to welcome you again.

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Reviewed 3 November 2013 via mobile

Very nice hotel ! Take the bus 197 (3 min walking from the hotel, 2? and not included in the gvb lines) and 20 minutes later you are in the center of Amsterdam. The breakfast is very good. Ask the shuttle for free (airport-hotel) !
I realy recommend this hotel !

Thank 777tom777
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 5 November 2013

Thank you very much for sharing your experiences. It is a great pleasure to read you have enjoyed your stay with us and you would recommend the hotel. I hope you will visit us again and your stay will be as pleasant as the previous one.

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Reviewed 1 November 2013

Excellent service from airport. Our free shuttle was there waiting after going through customs. That was great. Very fast checkin. Went to our room that was very clean. unfortunately some lights were not working in the room. Reported to front desk and nothing was done. We went to bed so it was not a big deal. Took the 197 bus to downtown. Only a 5 minute walk from hotel and 2 euros to downtown. Stop is on opposite side of road. Found meals at hotel a little on expensive side. Breakfast is 21.50 euros per person. So we decided to eat in Amsterdam. Great all you can eat sparerib dinner for 10.00 euros. Cannot be beat.

  • Stayed: October 2013, travelled as a couple
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Thank Sturgeon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 3 November 2013

Thank you very much for your positive comments about your stay with us. It is a pleasure to read you have enjoyed your stay. I hope to welcome you soon again.

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Reviewed 31 October 2013

We have stayed here on many occasions. It is clean, quiet and in a nice location. Over the past 10 years changes have occurred. Breakfast is no longer included, and it is $30. US per person.
The frequency of the shuttle is now limited. We found ourselves stranded for a long period before being picked up after making calls at the shuttle pick-up area. Still we would return here.

  • Stayed: September 2013, travelled with family
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Thank SENIORVAGABONDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Amsterdam Airport, responded to this reviewResponded 3 November 2013

Thank you for sharing you experiences and your positive feedback. I am very sorry you had to wait for a long time for the shuttle bus to arrive.
I am happy to read you would visit us again in the future.

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Additional Information about Mercure Amsterdam Airport

Address: Oude Haagseweg 20, 1066 BW Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#25 Best Value Hotel in Amsterdam
#87 Luxury Hotel in Amsterdam
#95 Romantic Hotel in Amsterdam
Price Range: £57 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Amsterdam Airport 4*
Number of rooms: 152
Official Description (provided by the hotel):
With 152 non smoking rooms, situated 10km from Schiphol Airport,between the highway A4, A9 & A10,Mercure Amsterdam Airport is the ideal hotel for business and leisure purposes.We have 6 suites, 16 recently renovated conference rooms, a Business Point M., a restaurant and a cozy bar with terrace over-looking the lake "Nieuwe Meer".The Rai Congress Center and the city center are easy to reach by car,taxi or public transportation.We offer you a complimentary shuttle service to and from Schiphol Airport. ... more   less 
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Also Known As:
Mercure Amsterdam Airport Hotel Amsterdam
Accor Amsterdam Airport

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