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“Very pleasant stay”

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Mercure Hotel Amsterdam West
Ranked #160 of 376 Hotels in Amsterdam
Reviewed 1 January 2014

We stayed at the Mercure Amsterdam airport for 2 nights in late December 2013, just after Christmas, and had a wonderful time.

I agree with pretty much all of the previous reviews. For what you pay for, you can't really ask a lot more from this hotel. So I'll summarise in pro's and cons:

Pro's:
1. Lovely staff - welcoming, helpful, accommodating.
2. Restaurant - fabulous breakfasts - all continental options (juice, tea, coffee, breads, pastries, fruit, cereals, bacon, cheese, eggs, pancakes, donughts, salad, freshly squeezed OJ in the coolest machine I've ever seen, biscuits). We also had an evening meal in the resturant which was yummy, and I'd definitely recommend!
3. Free shuttle bus to and from the airport (runs every 15 mins from 6pm to 10pm and in the morning until 11am, but you can request it at any other time of the day, which we did).
4. Good beds - ours was huge and really comfortable.
5. Gym/leisure facilities - located at the end of the first floor - basic (1 bike, treadmill, cross-trainer, weights etc).
6. For those with a car - there is a petrol station just outside the hotel. Oh, and an M&S Food for those who get peckish!

Cons:
1. Distance from Amsterdam - NOT a fault of the hotel but just beware that you cant walk into the city centre. There is a bus (2 euros per person) which you can catch from just outside the hotel (go out of the hotel main entrance, cross the road and turn right, walk about 500m and the stop going towards the city will be there). The buses are scheduled to run about once every 20 minutes on every day of the week incl Sundays (but we did wait longer on the Saturday for about 40 minutes). BEWARE - DON'T get a taxi from the hotel/city - it costs a LOT (50 euro's) - definitely get the bus!

We paid 75 euros per night for the both of us (through booking.com). Compared to other options around Amsterdam I have to say, I think that this was really good value for money and would definitely recommend to others!

  • Stayed: December 2013, travelled as a couple
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2  Thank oreo_jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 6 January 2014

Thank you very much for all your kind words about our hotel. It is a pleasure to read you have enjoyed your stay. We are indeed not located in the city centre of Amsterdam, but we also think the bus running across the street is very convenient for our guests to go into town.
Thank you again for your kind review and I hope to welcome you soon again.

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369 - 375 of 1,118 reviews

Reviewed 24 December 2013

Booking the hotel, we only paid about 80 $ for a regular room and it was not bad at all.
As it was not too crowded in November we could make a choise and got a room on the fountain side. It was quit. The room itself was confortable, however for our rate no courtesy water was available. There was central heating and air conditioning, so we did not have to freeze.
The staff is very helpfull and nothing was too much to ask.
It's true that the shuttle should have normal service before 18:00 but the time he is in service, he is on time.However, if arriving in Amsterdam between 12:00 and 18:00, the shuttle comes for pick up when you apply for.
Resume : to recommend.

Room Tip: rooms on the "fountain side" are quit located.
See more room tips
  • Stayed: November 2013, travelled as a couple
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1  Thank FrancineMessines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 30 December 2013

Thank you for your review about your stay with us in the Mercure Amsterdam Airport Hotel. I am glad to read you have enjoyed your stay. I hope to welcome you soon again.

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Reviewed 21 December 2013

Comparing this Hotel to the Mercure in Tilburg, this one is much much better. Breakfast is better, rooms are bright.
Mercure Tilburg should be improved to match the standards of this Mercure in Amsterdam Airport.
Only problem is it is 12km away from Airport and away from city.

  • Stayed: December 2013, travelled on business
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Thank ravivekuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 22 December 2013

Thank you for your positive review. I am glad to read you have enjoyed your stay. I hope to welcome you soon again.

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Reviewed 19 December 2013

This hotel makes a convenient stop for people who need to fly out of Amsterdam early the next morning. The room we were given was great, nice and clean with a warm, contemporary touch. The bed was very comfy which made it easy to get a good night sleep before our long intercontinental flight the next day. We were satisfied with the service, there is a complimentary bus transfer service which takes people to the Schiphol airport at regular intervals.

  • Stayed: October 2013, travelled as a couple
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1  Thank raspberryinblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 22 December 2013

Thank you very much for your positive review. It is a pleasure to read you have enjoyed your stay and could have a good night sleep before a long flight.
I hope to welcome you soon again.

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Reviewed 15 December 2013

Very friendly staff, but this hotel is showing its age. The lift is tiny, with a pull-open door and no inside door (the wall sliding by). For a 4 star airport hotel, the shuttle should be more than once per hour.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Accorhotels.com
1  Thank PhibunMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 22 December 2013

Thank you for sharing your experiences and thank you for your compliments about the staff. We will take a look at your feedback points to see whether there is room for improvement.

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Reviewed 13 December 2013

staff is friendly, rooms seem a bit small but has a complementary shuttle from and to the AMS airport, also a gas station in walking distance if you don't want to spend a lot of money on food. I purchased the room on Hotwire for over half off then the rate the wanted at the check in counter.

  • Stayed: December 2013, travelled with friends
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1  Thank worldtravler777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 22 December 2013

Thank you for sharing your experiences. It is a pleasure to read you have enjoyed your stay. I hope to welcome you soon again.

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Reviewed 11 December 2013

the hotel has free shuttle service from airport. the bus stop is nearby and has regular buses to center in 10 mins. the hotel is very good and restaurant and reception staff is very helpful. the breakfast was superb with fried rice which i ate a lot cos we had limited veg options. the rooms are very good in size and the heating is good. the hotel staff are efficient and i recommend this wonderful place.

  • Stayed: November 2013, travelled solo
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1  Thank YoungIndianTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded 22 December 2013

Thank you very much for your positive review about your stay with us. It is a great pleasure to read your kind words. I hope to welcome you soon again.

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Additional Information about Mercure Hotel Amsterdam West

Address: Oude Haagseweg 20, 1066 BW Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#90 Luxury Hotel in Amsterdam
#95 Romantic Hotel in Amsterdam
Price Range: £68 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Amsterdam West 4*
Number of rooms: 152
Official Description (provided by the hotel):
With 152 non smoking rooms, situated 10km from Schiphol Airport,between the highway A4, A9 & A10,Mercure Amsterdam Airport is the ideal hotel for business and leisure purposes.We have 6 suites, 16 recently renovated conference rooms, a Business Point M., a restaurant and a cozy bar with terrace over-looking the lake "Nieuwe Meer".The Rai Congress Center and the city center are easy to reach by car,taxi or public transportation.We offer you a complimentary shuttle service to and from Schiphol Airport. ... more   less 
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Also Known As:
Mercure Amsterdam Airport Hotel Amsterdam
Accor Amsterdam Airport

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