While the hotel is a little out of the centre it is an easy tram ride (number 25 which are at least every 15 mins) and is walking distance to the Museumplein. The hotel lobby was vast with plenty of staff on hand to help with bags. We received a warm welcome and were shown to our room. This is where things went very bad.
We were allocated a room on the 10th floor, the room was small, shabby and dated, I would class as a poor 3 star. We were very disappointed in the room for a supposed 5 star hotel with a great reputation. However, the main problem was the renovations taking place above us. The noise was so bad we could hear them drilling and ripping down walls; even the porter who brought up our bags commented on the noise and rang reception on our behalf to complain. This was 11am and we were told they would finish at 4pm; after a long journey we were tired and after 10 minutes of noise we requested to be moved. After a short wait we got to meet the Guest Relations Manager - she was excellent and agreed to move the entire party (3 rooms) to another floor and to upgrade the rooms. Her handling of the problem is why I score the hotel 3 out of 5 and not lower.
Our new room on the 4th floor actually resembled those on the hotel website. The room was large and modern with separate work area. The bathroom was huge with a massive window overlooking the water.
The overall impression of the hotel is of a dinosaur living off it's old reputation as a 5 star hotel; perhaps when the renovations are complete it will meet expectations. A couple of small things surprised me in a hotel of this type: ridiculous high charge for internet access in the room - this should be free in a business hotel; not replacing used toiletries every day; turn-down service where all they do is turndown the bed (what's the point!). But the main problem is the fact they were allocating rooms that were clearly not up to standard. Also while we were there the 23rd Floor champagne bar and restaurant were closed due to the renovations I assume; the business centre was also closed the the holidays.
We did not eat in the hotel so I cannot comment on the food. For breakfast I would recommend Le Pain Quotidien about a 5 minute walk away (over the bridge on the left as you head into town).
- Official Description (provided by the hotel):
- Hotel Okura Amsterdam is one of the finest five-star luxury hotels of the Netherlands and part of the Japanese chain Okura Hotels & Resorts. With 300 comfortable rooms, including the largest (485m2) and most luxurious suite of the Benelux Countries, the hotel offers unrivalled high-class accommodation facilities. For wining and dining, you are spoilt for choice with four restaurants that have all been awarded by Michelin. Nagomi Spa & Health offers guests the opportunity to slip out of the daily routine and to take a moment of relaxation by means of a workout or treatment. Located alongside the Amstel Canal, in close proximity of the cultural heart of Amsterdam, Hotel Okura Amsterdam is one of the finest five-star luxury hotels that you will find in the Netherlands and exclusive member of ‘The Leading Hotels of the World’. The hotel is conveniently located in proximity of Schiphol International Airport as well as major tourist attractions.With 300 comfortable rooms, including the largest (485m2) and most luxurious suite of the Benelux Countries, the hotel offers unrivalled high-class accommodation facilities.For sport and leisure you can visit our Nagomi Spa & Health. Meaning ‘calm down’ in Japanese, ‘Nagomi’ offers an opportunity to slip out of the daily routine and take some moments just for you. An exclusive selection of facials, massages, manicure and pedicure and body treatments is offered. With these treatments dedicated to restoring balance to the mind and body, Nagomi Spa invites to linger just a little longer. In addition to a treatment at Nagomi Spa you can also enjoy the facilities of Nagomi Health (1000 sq.m.) which is located next to the spa. Nagomi Health is an oasis of tranquility where you can exercise and relax in total privacy. The gym is equipped with Technogym machines, combining cardio and weight trainings. Personal trainers give you personalised advice and supervise your exercising during a professional one-on-one workout. Nagomi Health also features various relaxation facilities, such as a Jacuzzi, saunas and a swimming pool. ... more less
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- Also Known As:
- Okura Hotel Amsterdam
- Amsterdam Okura Hotel