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“Fine if you get a renovated room but even then it's not up to standard”

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Hotel Okura Amsterdam
Ranked #27 of 373 Hotels in Amsterdam
Certificate of Excellence
Reviewed 10 January 2010

While the hotel is a little out of the centre it is an easy tram ride (number 25 which are at least every 15 mins) and is walking distance to the Museumplein. The hotel lobby was vast with plenty of staff on hand to help with bags. We received a warm welcome and were shown to our room. This is where things went very bad.

We were allocated a room on the 10th floor, the room was small, shabby and dated, I would class as a poor 3 star. We were very disappointed in the room for a supposed 5 star hotel with a great reputation. However, the main problem was the renovations taking place above us. The noise was so bad we could hear them drilling and ripping down walls; even the porter who brought up our bags commented on the noise and rang reception on our behalf to complain. This was 11am and we were told they would finish at 4pm; after a long journey we were tired and after 10 minutes of noise we requested to be moved. After a short wait we got to meet the Guest Relations Manager - she was excellent and agreed to move the entire party (3 rooms) to another floor and to upgrade the rooms. Her handling of the problem is why I score the hotel 3 out of 5 and not lower.

Our new room on the 4th floor actually resembled those on the hotel website. The room was large and modern with separate work area. The bathroom was huge with a massive window overlooking the water.

The overall impression of the hotel is of a dinosaur living off it's old reputation as a 5 star hotel; perhaps when the renovations are complete it will meet expectations. A couple of small things surprised me in a hotel of this type: ridiculous high charge for internet access in the room - this should be free in a business hotel; not replacing used toiletries every day; turn-down service where all they do is turndown the bed (what's the point!). But the main problem is the fact they were allocating rooms that were clearly not up to standard. Also while we were there the 23rd Floor champagne bar and restaurant were closed due to the renovations I assume; the business centre was also closed the the holidays.

We did not eat in the hotel so I cannot comment on the food. For breakfast I would recommend Le Pain Quotidien about a 5 minute walk away (over the bridge on the left as you head into town).

  • Stayed: December 2009, travelled with family
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3  Thank sn00zy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,584 - 1,590 of 2,536 reviews

Reviewed 29 November 2009

I offered to my husband a weekend at the Okura for his birthday, we had already a positive Okura experience in Japon and wanted to test the Okura in Amsterdam.
Well, I must say the true, Okura was wonderful, relaxing with excellent service.
As I had informed them of my husband's birthday we had been upgraded from deluxe to executive room, with delicatessen and sparkling wine in room and each member of the staff we met during the stay had congratulated my husband for his birthday.
The room was big, with all electronic gadgets (from curtain opening to other details...), the bathroom was great too with bathtube and separate shower and the toilet had the TOTO system.
We had dinner at the Yamazoto restaurant food was excellent , the best japanese food we had (outside Japan), we had also a drink at the bar on the top floor very nice te view and the service was great.
We used the heath center, good gym and wonderful spa; if you have to stay at the Okura don't miss it.
This is the perfect hotel for a relaxing week-end or a pleasant business trip.
We will definitely go back to this hotel.

  • Stayed: November 2009, travelled on business
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1  Thank La_Viaggiatrice075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2009

In a weekend in oktober we went to visit Okura hotel in Amsterdam during a city trip. A great place with terrific rooms, nice view of amsterdam and a perfect service. We enjoyed the cocktails in the upper bar under the star roof while looking over amsterdam by night. The breakfast has different choices for everyone and everything was so nice we didn't know wat to eat so we ate way to much ;-). The staff is really nice and helpfull. Next time in amsterdam we will definitely stay in the Okura hotel again.

  • Stayed: October 2009, travelled with family
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Thank ferryHoorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2009

We stayed with our family in 3 rooms to celebrate our 35th Wedding anniversary, which started with our Honeymoon night in the same Okura.

The hotel has changed a lot in the mean time, it was good it is superb now. The rooms are outstanding, so is the service.

We especially enjoyed an 'evening out' at the 23d bar - fine drinks and great service - worth every penny.

We will be back - Thanks

  • Stayed: November 2009, travelled with family
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Thank CleanSafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2009

I liked my stay at the Okura, we got un upgrate to a renovated room very nice. Very good ,young,nice staff at the reception to get the tickets to the van gogh museum, to get a taxi , a reservation at the japonees restaurant that was fully booked, the valet parking. I felt very relaxed at the okura without worry. Nice bar on the top of the hotel

  • Stayed: November 2009, travelled with friends
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Thank lem0n7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2009

It may look really nice in the lobby, but as soon as you step out of the lift you will see this place is a bit of a dump and completely overpriced. It's ridiculously expensive for what is essentially bad 3 star accommodation. I got upgraded to a 'junior suite' which quite frankly I would have been happier to take a room in an ibis instead. The decor is very old, the carpets worn, the furniture fragile and delapidated, the bathroom from the 70s, the walls stained. A bottle of water is six euros in the minibar. It is miles away from the city centre and probably only still open because of its conference facilities and proximity to RAI convention centre. Avoid if at all possible....

  • Stayed: November 2009, travelled on business
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2  Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2009

We stayed here last week for a convention my husband was attending. The hotel staff was very friendly and helpful so there were no complaints in that area. Our room was a corner room and was quite spacious. However, it looked a little worn and needed some updating. The bathroom was small and the water pressure from the shower was not good and there was mold along the bottom of the shower curtain. The room and bathroom were clean other than the moldy shower curtain. I would not recommend this hotel and feel there are better choices for the money in Amsterdam.

  • Stayed: October 2009, travelled on business
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Thank TxKjngrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Okura Amsterdam

Address: Ferdinand Bolstraat 333, 1072 LH Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > De Pijp
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Amsterdam
#8 Spa Hotel in Amsterdam
#17 Romantic Hotel in Amsterdam
#18 Family Hotel in Amsterdam
#22 Luxury Hotel in Amsterdam
Price Range: £152 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Amsterdam 5*
Number of rooms: 300
Official Description (provided by the hotel):
Hotel Okura Amsterdam is one of the finest five-star luxury hotels of the Netherlands and part of the Japanese chain Okura Hotels & Resorts. With 300 comfortable rooms, including the largest (485m2) and most luxurious suite of the Benelux Countries, the hotel offers unrivalled high-class accommodation facilities. For wining and dining, you are spoilt for choice with four restaurants that have all been awarded by Michelin. Nagomi Spa & Health offers guests the opportunity to slip out of the daily routine and to take a moment of relaxation by means of a workout or treatment. Located alongside the Amstel Canal, in close proximity of the cultural heart of Amsterdam, Hotel Okura Amsterdam is one of the finest five-star luxury hotels that you will find in the Netherlands and exclusive member of ‘The Leading Hotels of the World’. The hotel is conveniently located in proximity of Schiphol International Airport as well as major tourist attractions.With 300 comfortable rooms, including the largest (485m2) and most luxurious suite of the Benelux Countries, the hotel offers unrivalled high-class accommodation facilities.For sport and leisure you can visit our Nagomi Spa & Health. Meaning ‘calm down’ in Japanese, ‘Nagomi’ offers an opportunity to slip out of the daily routine and take some moments just for you. An exclusive selection of facials, massages, manicure and pedicure and body treatments is offered. With these treatments dedicated to restoring balance to the mind and body, Nagomi Spa invites to linger just a little longer. In addition to a treatment at Nagomi Spa you can also enjoy the facilities of Nagomi Health (1000 sq.m.) which is located next to the spa. Nagomi Health is an oasis of tranquility where you can exercise and relax in total privacy. The gym is equipped with Technogym machines, combining cardio and weight trainings. Personal trainers give you personalised advice and supervise your exercising during a professional one-on-one workout. Nagomi Health also features various relaxation facilities, such as a Jacuzzi, saunas and a swimming pool. ... more   less 
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Also Known As:
Okura Hotel Amsterdam
Amsterdam Okura Hotel

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